"I bought a new LG refrigerator with this merchant a month ago. Transaction was smooth and fast. My item was picked up by the trucking company in less than a week. When i had question about the status of my shipment, i got prompt email replies. All i can say is that i am satisfied with my purchase and customer service provided. I will recommend this merchant to others"

"I have nothing but the highest respect for Larry and Jennifer at US Appliance. They were friendly, informative, helpful and knew the products well.

None of their fault, but my large screen LED HDTV came in damaged. They handled it INSTANTLY and a new one was on its way before the damaged one was 20 feet down the road.

Later, Sony failed to honor a bonus to which I was entitled to from my purchase despite me completing the application correctly and in time. Sony told me "sorry." Boooooo!!! US Appliance'd Larry Teller said "Let us handle that for you!" And they did.

They got the Sony rep to prompt Sony to not only make good on the bonus, but I got a few extra perks as well. They are also going to help me to take care of another problem that I have with Sony FOR A UNIT THAT I DIDN'T EVEN GET FROM THEM!!! Now that's service folks!!!

I refer my friends here and I will buy from them again... and again.... and again. You should too! Tell them TOMMY SENT YA!"

"My TV first arrived damaged form shipping. US appliance was quick to send a replacement and the people on the phone were very helpful and nice to deal with. The $500 I saved was even worth the extra wait."

"They had the same name brands as the big box stores for far less. I'll definitely be back next time I am in the market for these products. Fast delivery, too!"

"I have not receive my appliances neither I can track what the status is"

"Excellent Price - easy online ordering. Free shipment of HDTV and delivery was complete within 2 weeks."

"Excellent. Will order from again."

"I was extremely pleased with US Appliance. They were very helpful and I couldn't believe how fast my range came in. The delivery driver had difficulty finding my residence which caused a delay in the delivery but I was very pleased with the staff who delivered my range 2 days later. The staff at US Appliance were very helpful in addressing the delivery issue. Overall I would rate them with 5 stars. "

"I am very happy with US Appliance! This was my first purchase of a large, expensive electronic device over the 'net (60" Samsung HDTV) and I must admit to being a bit concerned. Their customer service answered my call within a couple of rings and answered my questions quickly and politely (this being on Black Friday even!). The shipping service (Pilot) sent email updates and links to allow us to set up a delivery appointment. The TV arrived in our local area 6 days after ordering and was in our living room by day #9. The price was great (and there were some extra 3D glasses and a blu-ray player included as well) and I haven't found a price elsewhere close to what I paid in the 2.5 weeks since my purchase. The TV was a recent build (October 2011) and is working beautifully. All-in-all, this is shaping up to be a perfect experience! Thanks US Appliance!"

"I was satisfied with my purchase through US Appliance. They had a very competitive price and were able to quickly ship out my order."

"Thankssssssssssssssssssssssssssssssssssssssssssssssssssss"

"Great price. Delivery time was not too long and received my TV within 10 business days. Thanks US-Appliance!"

"This is the 2nd time I have ordered from them and I recommend them. Their prices are the lowest around and my order was processed and shipped quickly. "

"I will NEVER shop at this retailer ever again! I purchased a Samsung washer/dryer pair, and the very next day saw the same products for $800.00 less. Since this retailer had a 110% price match guarantee I felt safe. I contacted US Appliance with the competing retailers information, the rep checked the website for verification. The moment that this very HUGE price difference was verified, the rep got an ugly attitude and told me there was "no way they would honor the price match" due to the fact that it was below their cost. First, it was not my concern about their cost or anything else, I was just an end customer. Second, "no way", how could you tell a customer that there was "no way" to honor your own advertised price match guarantee. That was a very unpleasent experience to say the least. Thank goodness my order had not been fully processed at that time (weekend order). I had to tell the rep to cancel my order immediately! Needless to say, I purchased my Samsung washer/dryer pair from the other retaler and I am very happy I did not waste my much needed $800.00.

12-5-11

In reply to US Appliance:

I never said that I was not satisfied with the terms of your "price match guarantee". First, the item's price was not on a Black Friday or Cyber Monday sale. The item price was listed for three weeks before such dates, as I confirmed with the retailers printed advertised prices. Surely every lower price on the internet was not just because of those specific days. It was VERY EASY not to honor any prices on that weekend due to the convenient stipulation on your "price match guarantee". My main concern was the nasty attitude of the rep that handled the situation. It was a very bad way to treat a customer, and my business was lost because of it. Needless to say, none of this really makes a difference, as I will NEVER do business with your company again! Thank goodness I did not fall into the "oops we made a price mistake" debacle that so many ratings on here have confirmed."

"pricing was great. order status not updated in over a week."