"had an issue with the Checkout page. Turns out it was messing up when trying to create an account. So I checked out as a guest and it went through fine. Customer service didn't know what was going on."
"Lots of products out of stock. Maybe I missed it, but would be great to be able to filter out out of stock items. I like your service. Keep improving and I will be a repeat spender."
"This is the 2nd order I have had to place for the same product. My first order arrived today and instead of the robot vacuum they sent me a trash can. When I reached out to customer service they couldn’t send out a new one and would not refund my money until I return the wrong item they sent! Then I get on the website and the item is available- terrible customer service!"
“Hello. Thank you for submitting a review with us. We're sorry to hear that you had a bad experience with your orders. We'll make sure to make everything right with you. I'll be sending you a DM and giving you a call to make sure your latest order is to your satisfaction.
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"Not the most pleasant online shopping experience but not the worst I guess. "
“Hello. Thank you for your review. We noticed you were not completely satisfied with your shopping experience. We'd like to do what we can to make sure our customers are satisfied during and after shopping.
We'll be sending you a DM and giving you a call to see if there is anything we can improve your experience. Please share any information you can with us so we can make any necessary adjustments. Thank you. ”
"The web site is hard to navigate"
“Hello. Thank you for submitting a review with us. I noticed you mentioned that the site is hard to navigate. We try to make the site as basic and user friendly as possible for our customers. If there is anything we can improve we'd like to know. Did you have any specific issues with the site? Did any features not work? We'd like to see if there is anything we can do to make everyone's experience better.
Please let us know at your convenience. We'll send you a DM and give you a call to see what we can improve. ”
"Most of the time, the service I get if I have an issue is pretty bad."
“Hello. We're sorry to hear you had a bad experience in the past. We've reviewed your inquiries to our support team and noticed you've emailed us two times for your previous order. We'll review this to see what happened.
We'll be reaching out to you shortly to see if there is anything we can do to assist you. We see you placed an order with us recently. We'll do everything we can to make sure this order is smooth and up to your expectations.
”
"The checkout experience is not user friendly for first time buyers. I kept getting an error in red, but it wouldn't tell me why"
“Hello. Thank you for submitting a review with us. I'm sorry to hear you experienced complications with the site during checkout. We attempted to duplicate the issue you were experience with the site. However, we were not able to duplicate an error during checkout.
We have not heard back from you since our initial messages sent to you. We'd like to communicate with you directly to see if we can resolve this issue for you. We'll be sending you a direct message soon to try and get more information related to this issue. Also, we'll try and give you a call during business hours. We want to do everything we can to try and fix any issues that the site may be experiencing. ”
"The rechaptcha does not show up on the login page. Then you try to login and you get an error for not filling out the rechaptcha. Amazon Payments is an option in the payment methods, but does nothing when it is selected."
“Hello. Thank you for taking our call related to this review. As we stated over the phone. In the past we had customers experience this issue. We discovered then that there was an issue with the customers web browser. By simply clearing any VIP Outlet cookies and cache saved to your browser the issue will be resolved. Regarding Amazon Pay the payment processor is up and running at this time.
If you have any other questions or concerns. Feel free to respond to our direct messages or our emails. We'll be glad to assist you further. If you feel we were able to address your concerns over the phone. Please consider updating this review. We would greatly appreciate it. Thank you for your consideration.”
"I responded to the Labor Day Weekend discount offer, but did not receive the email having
the coupon code. I then tried repeatedly to communicate with customer service, but just got the "Sorry, try again later" onscreen message.
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"Can't log in from the shopping cart screen. Gives error "recaptcha is not set" with no where to do the recaptcha."
"It was hard to find a product that was not out of stock. "
"You have sold out on most of your items. Take them down or provide more."
"It kept asking my about recapcha in order to place my order, but never showed me any photos to verify. Finally, on like the tenth try, it processed without an error message -still no recapcha ever popped up. "
“Hello. Thank you for submitting a review with us. We're sorry to hear you experienced complications when placing an order using your cellular device. Our site should not have issues working on mobile devices as long as the device is up to date and compatible with the latest Mobile Operating Systems. We'd like to get some more information related to this issue. Please respond to our DM so we can assist you further. We'll be giving you a call as well. We hope to be able to resolve any issues you may have experienced.”
"every time i was looking to buy something it was out of stock. if its not in stock it shouldn't be listed it was very irritating"
"website itself was not user friendly, kept glitching and taking me backwards. Took 3 times to get to my cart and checkout took 4 times. Good prices though"
A rep from VIP Outlet, Support_, has responded:
“I believe a solution for this particular problem is to go into your browser settings and clear your cookies and cache. In most cases that gets rid of that error. I did forward the error to appropriate department. We might be giving you a call to get a little more feedback on this. Thanks for shopping with us!
”