"took over an hour to checkout. Service Agent was able to assist and said to come back in a few hours. "
"i couldn't ship to my address, it kept saying error wrong address. "
"Hard to sign up for the field time I ordered. "
"Running around trying to get to the right page that will allow me to log in--keep getting error msg..."
"Having trouble logging in"
"Could not remove items from the cart on a phone and the wait to chat with customer service was too long. Had to use a different phone to place my order. "
"Took me 4 hours to place an order. Customer service kept blaming it on my phone. Tried to order from another laptop. And waited over the recommended 2 hours for your system to reset. Finally got fhrough ,3 hours later but one of the phones I had originally ordered was out of stock by then. A little more than aggravating needless to say. "
“Thank you so much for your feedback. We recently sent you a DM and would love to discuss this with you”
"on your web site says free shipping and is not true it adds more on price when you place the address"
“We love to see what happened here. We recently send you a DM so we can make this right”
"i entered my e-mail in the pop up box offering a 10% discount. afterwards i was instructed i would get the discount code in my e-mail. never got it."
"Took 4 attempts t place this order."
“Thank you so much for taking the time out of your day to leave the review. We would love to dive into this a little more. When you get a second, please respond to the DM we just sent you. ”
"I had issues ordering at first due to some recaptcha error so I decided to create an account first and then make the purchase and everything worked"
“Thank you so much for your feedback. This is exactly the type of input we like to hear. We are very glad that your order went through. If you do not mind, please DM us a phone number or email address. We would like to dig in a little more about the recaptcha error you experienced ”
"I like buying items here but sometimes it makes me login like 3 times and the place order button gets stock n not responding to go forward "
“Hey,
Thank you for the valuable feedback. Did you get some sort of error when you were trying to place the order? What kind of device were you using? I'd love to get to the bottom of this. Please let us know!”
"I'd like the ability to sort for products IN Stock"
“Hello,
Thank you for the very valuable feedback on our website. I agree that would be a great feature! I sent over the suggestion over to our developers to go ahead and see if that's something that could be implemented in our website in the foreseeable future. Thanks again!”
"Got a lot of red flags trying to order as new customer. Finally fixed it by registering account first to get past that dang Recapcha flag"
“Hello. Thank you for submitting a review with us. We're sorry to hear you had an issue with the site. We tested the checkout page and could not duplicate the issue with the guest check out page and the recapcha check. Can you share more information so we can see if there are issues with the checkout page? Did you happen to try clearing your cache and cookies before trying to check out? Are you using an up to date browser to browse the site?
We'll send you a DM and give you a call so we can see if we can make any fixes to the site that are needed. We hope to hear from you soon. ”
"had an issue with the Checkout page. Turns out it was messing up when trying to create an account. So I checked out as a guest and it went through fine. Customer service didn't know what was going on."
“I believe a solution for this particular problem is to go into your browser settings and clear your cookies and cache. In most cases that gets rid of that error. I did forward the error to appropriate department. We might be giving you a call to get a little more feedback on this. Thanks for shopping with us!
”
A rep from VIP Outlet, Support_, has responded:
“We recently sent you a DM and would love to dig into this a little more”