"Good prices but glitches in their inventory and order process can waste lots of your time. Example: I pressed place order button couple times due to lag and four orders were created. Contacted via chat their support over several days could not even see the orders in their system where as I could see them on my credit card. Eventually resolved but wasted my time. As compensation I was offered 15% off on next purchase which matches their 15% discount offer for any first purchase. Support people are reasonably nice and try to help but must be frustrated by their glitchy / limited software."

"10% discount coupon not applied - when processing order discount is removed and told maximum discounts have been used?"

"prices were good but nothing in stock!"

"I had issues with the website this time. It kept saying I needed to add my CVV code to my credit card, even though I had already done this. "

"The site kept refreshing everytime i put my info in. As a result, delayed time;."

"Was unable to check due to a glitch on the website. Items I wanted were already sold."

"Could not use my account to buy - had to create another account this is ridiculous- error message that "same address on file by another account- when i was signed in AS THAT ACCOUNT' usually very smoothe with you - but this has been troublesome."

"The prices are great, but the website needs some improvements.
My address was not found because the number of my apartment throws an error.
The search is not great, because there are a lot of products with no stock and you need to click on it to see it!"

"Had a lot of problems with ored page . It gave me error 503 code then processed order with my permission !!! worked for hour to cancel order
and reordered !!"

"i had nothing but issues with your website. used shipping addresses and not allowing me to continue without entering a new address (I ended up having to have my order sent to my neighbor!) , no option to add in stock items to the cart. and when i called customer service, she suggested i try ordering as a guest, which didnt fix the problem, or that i try during the week when the web developer had time to fix the glitches!"

"Your website is an absolute disgrace. I will never be recommending anyone to use your services as the whole time the website was slow to load becoming very frustration. When I tried to type my address it claimed that someone was already using that address even though I live on campus at a university and therefore it is a communal address. I was forced to make an account to see if the address would work this time and finally it did. As I placed me order for an IPhone XR the page wasn’t responding until it finally started working again and I received my confirmation order. As I checked my orders, to my astonishment your website had processed two orders of the same phone and so I had to go through a separate page to have one cancelled only to receive an email from your company that the phone has not met “Grade A standards” and so it will be cancelled. Now I am left confused as to whether my original order will still be processed and I will receive my phone or if that also has been cancelled. This website was an utter joke. I hope I will rive a reply from this!
P.S. to more surprise I cannot attach any screenshots for you to see and verify my claims as it comes up there was a problem attaching the file.
P.S.S. I cannot believe that this is an official website, it is now telling me that there is a problem processing this complaint and I need to try again. So after typing this, you probably won’t even receive it. "

"it took me an hour and a half to purchase 1 item on this site. Ive never had so many problems making an order on line. Something needs to be fixed."

"all the cheap items show on the website but when you click on it it is not available. very deceiving. "

"I bought (or thought I had bought) a TV on the site. I used a credit card I've held for many years, and my billing/shipment address have not changed in a dozen years. Long story short, I got an email about "fraud" concerns and was requested to send in a picture of my credit card and state ID. Reluctantly I did so, but redacted all of the personal info by pasting "VIP Outlet" and either the date or the order number on both. I verified my credit card showed as charge pending. I got no fraud alerts from the card.

The next day, I got an email that the attachment had been received. The next email that evening said due to fraud concerns they could not process the order and had refunded the card. I checked and the TV was now not listed for sale, and my card statement showed no refund. The charge was instant, but the refund was not. Where did my TV go?

AFAIK, this is a phishing scheme to get credit card and state ID info. I'm thankful I redacted the items so they cannot be used for that purpose. Since they are located in my state, I plan on filing a complaint with the state Attorney General to put a stop to operations such as this one.

UPDATE 11/27/19- After posting a negative review I received an email from the parent company The Recon Group. This email claimed the TV did not meet their standards for sale and they could not find an equivalent model, so the transaction was canceled. Note this never was mentioned in the prior emails, which said it was a matter of not being able to process my credit card. This is more evidence of the fraud involved with this company."

"VIP Outlet had exactly what I needed at a better price than the manufacturer!"