"I have ordered phone month ago. Never received. They told is problem with stock, at same time they keep selling exactly same phone (color and model) and 4 are still available. They refused to return funds back to my account. Get money back only trough open dispute in my bank."
"Site gives you falls information about stock. I ordered the Galaxy S6 plus Gold. On the site it said 10 stock in hand. After one week of purchase they came back and said that they don't have stock.
They refunded me the money but the whole drama took 3 weeks. Very disappointing. Will not shop from this site again.
"
"Really bad. No customer service and no shipping. They simply state the delay is normal and within their own guidelines."
"Quality products, excellent value and super fast delivery"
"I was disappointed with the level of service I initially received. I had purchased one very straightforward item (a set of well known brand headphones) expecting to receive it on a certain date but after a week, the order had not even been processed let alone dispatched. After a few days I decided to cancel my order. The company was, however, very understanding and processed my refund quickly. While the first experience with the company didn't work out as I would have hoped, I will certainly give them another chance."
"Great Price and delivery and communication were both excellent. Will buy again"
"Extremely disappointed and unsatisfactory. The customer service is the worst that i have experienced in so many years. I received a faulty product and asked the customer service to help me get this problem fixed but my problem was being ignored. I wrote back to them on Thursday but today is Monday and I do not get any replies. It has been more than 48 hours. Seriously, with this kind of customer service, I will not be the only customer that ValueBasket lose but also whoever that is close to me. I will definitely tell them to not trust value basket. "
"Great price on time deliveryk"
"The only complaint I have is:
Your website purported to have stock (6 pieces) of the Sony Xperia Z3+, and it took a month from order till I received the phone. I wouldn't have a complaint if you'd been truthful about stock levels and realistic about delivery expectations. I bought from you because of price, not availability."
"My doubts faded when finally my order arrived. Only realized that after the order was placed that there were a lot of reviews about them and how late these orders being delivered. Totally relieved for they showed a sincere service."
"I have not received my order yet. It has not been dispatched. My experience has been completely unsatisfactory."
"Terrific transaction. Ordered a Tamron SP 150-600mm F/5-6.3 Di VC USD Lens (Nikon F Mount). Was really worried about the transaction because the item was over $800. Went ahead with the purchase because it was a savings of nearly $300. I followed the progress very closely on the sellers website. It was promised in a few days and I became very concerned when it still showed pending at 5 days. I sent them an email and they said they were overloaded due to recent sale. After the contact the item showed shipped and arrived at my door in 2 days from overseas. Not sure how they pulled that off? Perfect product at a great savings!!"
"Goods delivered on time in perfect condition. Cannot ask for better than that."
"Great value and quick delivery"
"The cheapest price on the net for this amp. After I bought and paid for it, I started seeing lots of negative reviews about delivery. My fears were allayed when the item arrived in the first two days of the delivery window provided. Well done Value Basket!"