"I purchased a Sony Xperia Z5 premium and I am very happy with it. I placed the order on February 1 and I was expecting the package to arrived in several weeks, but it arrived in 7 days. Very fast considering it was coming from far away to the USA! I will definately purchase again. My wife wants one now!"

"I ordered on 26th January
"Nikon D5300 Cámara Digital SLR con objetivo 18-55mm VR II y 55-200mm II Kit (****)
Tarjeta de memoria SDHC de 32 GB
Seguro de envío PLUS"
from valuebasket.es , it's been 16 days....the message I got was :
" Order Delay
Apologies for the inconvenience caused. We have set your order as priority and look forward to dispatching it ASAP. Your continued patience is much appreciated."
I called many times ( no answer ) , I sent mails and wrote messages on facebook BOTH .es and .com,
.es says the product will be sent MOST LATE on 12th february, today is 11th, if tomorrow nothing is changing, I will call the police, the bank and ask a refund, if this nightmare won't be resolved, I will hire a lawyer to help me get through this!!!!!!!!! I am very dissapointed from the terrible terrible services!
If anyone reads this, DO NOT BUY FROM VALUEBASKET!!!!!!!!!!!!!!!!!!!!!!!!! YOU WON'T GET YOUR PRODUCT OR MONEY BACK!!!!!!!!!!!!!!!!!!!"

"I placed my order on 14th Jan and still waiting for it to be dispatched. I have emailed twice and both time had a reply saying sorry and that they cannot provide a delivery date. Delivery time for the items that I bought was 8-10 working day but its almost a month now. I even phoned them but the same response - apologies but we cannot say when we will be able to deliver.
I can understand that sometimes there could be a backlog but waiting a month for delivery is a bit too much.
If I don't receive my order by next week, I think I'll cancel my order.
Update (12/02/2016):
I received an email today saying that my order has been cancelled because I left above review saying that I'll cancel my order. They took it upon themselves to cancel the order and informed me about this. Kept the money for a month just to cancel the order because I complained about long delivery times.
Received another email saying that they don't know when new stock will arrive. I was never told that the items I ordered were out of stock. In fact I was checking order status online very regularly and the most recent status was Awaiting Shipment. If I had knows that the items are out of stock I would have cancelled the order long time ago and order from somewhere else.
I would not recommend anyone to use this website. Any savings you might make are not worth the hassle of dealing with these guys."

"Last week I cancelled the order but did not receive the refund yet. I have my doubts that I ever get my money back.
You can not contact them by Phone, only by their "support" site. Then you get a mail, but when you reply that, nothing happens.
The good thing is that they read this site and send you emails to give a better review. This is bad publicity
Sorry..,. but after all my experiences with valuebasket I cannot give a higher rating of 1 at a scale of 1 to 10 (1 is lowest, 10 is highest)

The refund was done on my creditcardaccount already. by mistake I was looking on my bankaccount.
Case closed!!"

"The item has not yet been delivered after purchase and credit card debit 15 days ago. Also, free delivery promoted but $38 actually being charged. I live in a large regional town where delivery of capital city parcels is usually much cheaper."

"Ordered 2 expensive cell phones and were never shipped. Keep saying that they will make sure my order is priority but it still doesn't ship. I believe this company is a scam and doesn't even have the items in stock. Please stay away from this company!"

"I lost my phone, so I decided to buy Galaxy note5.
the price is actually good, that actually was the reason why I bought. then I thought that I can receive my phone at least in two weeks.

I've ordered on 20th Jan, and today is 9th Feb.
They directly charged my money from my card, and the price was 421.99 pounds!!
They are keeping my money for three weeks without delivery with no information, I have a right to know and get update from company.

When I asked them where my item is, they just answered that they don't know where and only answered ASAP.

I'm a student, and without my phone, it's very difficult to live.
My parents are living in abroad, I couldn't even call with them, Because of my time table changing, couldn't go important research work twice! If I knew in advance that they gonna send my phone late like this , I could prepare another phone!!

I don't know how to express my feeling.

It's really harsh."

"I cancelled an order that was never sent and I am still waiting for my money back. I have put it into the hands of my bank as Credit Card Fraud. They should be shut down and not allowed to sell anything."

"it arrived very fast and well packaged"

"Ordered a receiver but was asked to give copies of my licence and a recent bill. This set off some alarm bells. Sounded inappropriately like an attempt at identity theft. I cancelled order rather than provide t his information. The order was cancelled the day after it was placed. It took 2 phone calls and 3 emails for the cancellation to be acknowledged. They had managed to get my payment though. It then took nearly 2 weeks to get my refund. Further investigation into the receiver I wanted showed that it was unavailable in Australia so I suspect I would have been waiting a long time for my goods had I been willing to provide the details asked for."

"Still waiting for unit to arrive. the specified 7- 9 working days have expired. No information about the order being processed or despatched. Only thing I received was a confirmation the order had been placed. Contacted Valuebasket by email to find out where the phone is and no reply yet!"

"The order email stated 2 to 4 days to process , it actually took over 2 weeks !
Shipping was fast 4 days , but store processing time was just over the top for an item that was in stock .
"

"We ordered an LG phone for $185 and value basket cancelled the order as supposedly product was not available despite website showed plenty. Website showed the same phone 1 week later so we purchased but the price was raised by $55 higher

Phone works great but we should have been refunded the difference in price

"

"The order arrived quite late because they were closed for a few days during the holidays. It would've been great if they'd informed me about the extended delay whilst placing the order. In any event, I got my item (Samsung Galaxy S5) at a very good price. I can live with the delay... but that is why I cant give it 5 stars."

"HI,

Bought the camera couple of weeks ago, then realised the delivery mentioned would not fit my planning.
Customer Service were really great and the camera was delivered much faster than expected with a very good tracking.

Re the product, It is robust as desired, take good picture and is simple to use. No Fancy settings or newest feature bot take pictures well.

thanks "