ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
5.00/5
Chance of future purchase:
5.00/5
Shipping & packaging:
5.00/5
Customer service:
5.00/5
Return/Replacement policy:
5.00/5

5/5

2021-12-17

Quick delivery

"I ordered coils from another company on 11/3/21. Today is 12/17/21 and I still don’t have them and they haven’t even shipped yet. I found my coils on Vapor Authority and placed the order on Friday. They were delivered today. Super happy because I was literally on my last coil and was stressing over needing more. Definitely will be buying from Vapor Authority again! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2021-11-24

VAPOR AUTHORITY - The BEST!!

"I have been purchasing products from Vapor Authority for years! No problems - always fast delivery and exactly what I ordered! In my last order, we received a defective product. I sent Vapor Authority an email with a description of what had happened and I got a super quick response. They asked me to take a few pictures. AND again...in a blink of the eye...they said no problem! They sent me a return shipping label - all of this happened on the first day!! That is incredible customer service! Within a few days, we had received a replacement product. I would recommend Vapor Authority to family, friends, any one!! They have quality products and if by chance something does go wrong, they are there for you! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2021-11-20

Best in Vape Needs!

"Fast Delivery! Prices are Great! If you have a Question - They are just a ring away and happy to help!!!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2021-11-17

Adam and Jordan / Vapor Authority is great!

"Vapor Authority is great! Both, Adam and Jordan were very nice and helpful with anything! My order shipped and arrived in (1) business day. Everything was packaged perfectly, with a sentimental black envelope from the Vapor Authority Fam! Thanks again! "


5/5

2021-11-05

Customer service

"The customer service I receive from this company is above and beyond!! Anytime I have an issue they are quick to fix it, they also gave me suggestions and pointed me in the right direction for my needs! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2021-10-27

Great Customer Service!

"Couldn't have had a better experience.
Highly recommend!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2021-10-24

Always great service

"The folks at Vapor Authority are always helpful and have the products I'm looking for. Thanks All! "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2021-10-19

The absolute best vape store ever

"This company is the absolute best I placed my order and received it within 3 days that is absolutely unheard of I've been a vaper for quite some time and I have never had this type of response I can honestly say this that I would never use another vape store again !And no this is not a paid review"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2021-10-18

They got my business for life!

"I ordered two kits from them and received them in the mail. There was a small problem with one of the orders I placed so I got ahold of them and in no time they figured out everything and fixed it the same day! They have unbeatable prices and deals on so many wonderful products. Fast shipping and friendly customer support! I just got done placing another order. I know I don't have to worry about any problems with these guys! Thank you vapor authority! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2021-10-15

Beyond Excellent.

"Let me nutshell, I'm 52, disabled (unable to walk) and angry because of the ban. Knowing about the upcoming issues that will prevent me from ordering online, which is the only way for me, I stockpiled numerous bottles to help me through the lean season. My issue is that it took me years and hundreds of dollars and wasted flavors to find that perfect taste/blend that can not be found anywhere else in the world! Nowhere, I started searching people, places and things a month before I ran out. Surely I could find it or even mix it for myself, right? Wrong. I struck out with every business, person and location. Now, in a panic, because I know it'll affect me my family and friends, I knew I would have started smoking cigarettes and smell that smell and taste that taste I hate personally,but in the end they were not for me. As I laid down I was mad at our politicians for using kids as an excuse to impose a ban that affected me as a disabled adult from purchasing my specific flavor via online sales! Before I closed my eyes for sleep and took one last puff of the (whatever the hell vape juice that was in my tank) something told me to send an SOS letter in a bottle and throw it as far as I could and wait. My shock was that someone read my letter and sent it back! It turned out that someone at Vapor Authority said that help is always one phone call away. And four days later, in my home are the exact same flavor I used to get from Wild Bill's. EXACT SAME ONE. I hope someone else feels the same way as I do because Vapor Authorities absolutely will take care of your needs, this I swear on my children. Please support this franchise! The laws that they're imposing really only affect us adults as they tighten slowly around our neck. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2021-10-14

Customer since 2014- they are the BEST! 5 STAR *****

"I have been using Vapor Authority for all my vape equipment needs since 2014. They have always been so easy; always quality product, excellent prices, and superb customer service. Plus....their shipping is Lighting FAST! Great company, and really great people! I have been so happy, and you will be too. They are truly one of the best!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2021-09-25

Best Customer Service

"I had multiple problems with getting delivery due to the USPS. Vapor Authority Staff went above and beyond trying to help me even though the problem was not theirs. Beyond that they have great products. Way to go!"


5/5

2021-09-23

The Best in the Industry

"I always have a great experience when I order my favorite Double Barrel vape juice. I am not tech savvy and often reach out to Vapor Authority for help. They respond immediately. For me customer service is as important as the product. The product ships right away. Vapor Authority is the only company that I buy from"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2021-09-18

Fast service and shipping!

"Had just what i was looking for and shipped to me fast. Thanks for great customer service. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2021-09-18

Excellent First Order

"My first order arrived promptly and was very pleased to see that they packaged in biodegradable peanuts. Thank you, Vapor Authority. I will order again!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process