"i used vista print for ordering christening invitations as they were on offer at £4.22 for 10, i ordered them on 17th January 13, i was looking forward to taking them up on their offer and ordered 30 invitations. i rang them up on the 25th January 13 at 3pm asking why i haven't received my order yet as i were meant to received it on or before the 24/1/13 she said im sorry its running late and that it were shipped on the 18/1/13 and if i hadn't received it by 6pm she would deal with accordingly and i would have to ring back i saw no problem in that and waited in all day. bearing in mind i paid for a 7day delivery which cost me £9.27 i then rang up today the 26/01/13 and spoke to a man and told me i didn't have an account and i had not placed an order with them, by this point i was fuming i told him how do you explain the charge on my debit card and also the invoice that you sent me, he then went on to say i had to accounts with them and they couldn't find me because of that even though this was the first time id used the company and i registered when i was paying for my order.:S
he then went on and told me that my order had not been placed even after the invoice being forwarded to them via email, he didn't apologies for his mistake and blamed me after he looked at the email invoice. i asked him when my parcel will be delivered and he told me that the estimated day is incorrect and they deliver basically when they feel like it and i would receive my order on 1/2/13 meaning it will have been 2 week and 1 day for them to get to me. i told him that that was unacceptable and that i want a refund for my postage he told me he couldn't do that and he could only replace an item which hasn't been received and it would take another 7days to get to me meaning i will still have to wait 2 week for my order to come through the post even if it were on time.
my partner could see me getting angry so he took the phone off me and told him i wanted a refund of the order and we didn't want the invitations now and we would go else where for them, he told him that to cancel the order we would have to pay because what we paid wouldn't cover the cost of cancelling an order, he asked to speak to a manager he then told him he was the manager which was a pure an utter lie.......my partner then asked him do you understand the saying the customer is always right in sales and asked for a refund of the money, the customer service man was then swearing saying he will not refund or cancel the order and shouting at my partner down the phone on loudspeaker and halfway through shouting at us started speaking a different language and hung up.....
i hope this company phone calls are reordered because im going to trading standard with their supposed customer service, they clearing can not provide the service which is needed, speak to ppl like something on the bottom of their shoe, try to blame you for their fault, their attitude overall is disgraceful

And i haven't even received my order yet, god help me i will be looking to expose them for what they are. i should of looked at the reviews of what ppl have put because i totally agree and i wouldn't of ordered from them if i had known what hassle this has caused."

"Recently I had a quantity of 500 business cards printed out with Vistaprint. They were full color and double sided matte (used the upgrade in stock quality) shipped for three day delivery. I had researched this printing company and was very hesitant to utilize them due to the numerous negative comments that had been posted, however decided to give them a try regardless. I'm happy that I did.

I'm not sure how knowledgeable many of the negative comments are that have been posted. Several years back I had worked as a print designer and worked very closely with a few printing companies. Although I now design aesthetic products (handbags, home decor, graphics / shapes, etc.) I do have a understanding as to what is to be expected from a standard printing company.

The average turnaround time for most print shops can vary from 5 to 12 business days. Vista print received my art, printed, and mailed the cards in a total of three days, from the east coast to the midwest! I had no expectations of this ever happening as this is crazy fast!

Although Vistaprint advertises free business cards, I that there will be some cost with taxes, shipping, and any sort of upgrade. For the cards I payed just under 100 (with several upgrades). Now, with your average offset printing company the cost for setting up a one sided card will often run around 100, and that's not even including the printing. To get 500 cards, full color + double sided + 3 days shipping is well beyond a great price. Most print companies I'm sure can order one or two color cards for much less, maybe even with some rubber "embossing". These cards look like what they are, cheap and not professional.

I noticed quite a few comments in regards to the color not being as vibrant as what was hoped for, the colors on the product not matching what was seen on screen. Any time that you get something printed from a printer, the final artwork has to be set up as what is called CMYK color. The color utilized on the screen is always going to be what is called RGB. RGB color is created by light and creates a completely different variety of colors than what will happen on paper. The cards will never appear as vibrant as is seen on screen, after all the colors are formed with LIGHT not ink.

CMYK as it implies utilizes four inks, Cyan, Magenta, Yellow, and K... forgot the name but it's the Black. Each color is printed one at a time, yellow and cyan (a bright blue) mix together to make green. Dark green by adding black or Magenta. Using only 4 colors means that there are certain colors that simply can not be printed (there are ways around this with Pantones, but that's a totally different issue and will cost more). For example, Mountain Due green is never going to happen with CMYK. Mountain Due actually patented that color so that only they can utilize this special mixed green ink for their products. Magenta is a pinkish purple. In order to make red, M and Y have to be mixed. If a vibrant Merlot color is desired, it will print out brown. With those four colors it is able to print the colors that you see in a color magazine, however that's it. If your final document isn't set up in CMYK color and you haven't made a print out, asume that the end product will look slightly different (especially true with subtle details and colors as well as without a printshop proof).

The only warning that I can say is that the "default stock" for cards is 90 lbs. (?) In my opinion business cards should be printed on nothing less than 120 lbs. and is the reason why I upgraded my paper. The upgraded paper is standard card thickness and the quality is superb.

The last thing that I would like to cover is their minimum quantity. 250 for business cards is an extremely low that in most cases would not be excepted, however Vistaprint does.

All in all Vistaprint did a great job on my cards. I would not utilize them for any job that isn't listed online. If I wanted for my cards to be cut down at a different size, Vistaprint is NOT the place to go (crop marks will mean nothing). If I wanted to utilize pantone colors, Vistaprint is once again not the place to go. If I want anything that strays outside of what is listed, they are not the place to go. They ARE however excellent for what they offer and yes, printing costs a bit of money. They happen to cost less than the others for what you get, however I would expect to pay something (kinda obvious). In the future I would NEVER expect to receive my cards in three days (not to mention that I got the cards delivered in the morning). 2 days to print + 3 days delivery would be what I consider to be extremely fast for print shops.

I don't know anyone or work there myself, just feel that there are many comments that may be posted due to a lack of knowledge as how printing works. I'm sure that you can go to Kinko's and print out a document in RGB color, but you can't for any serious print job.

Hope that this helps!"

"I have used Vistaprint for 4 years now, I used them for mine and my sister's wedding invitations, my father's business materials, mine and my husband's business materials and even to print items for resale. A few times an item has been messed up, mostly it got damaged in the shipping process, but all you have to do is call them and they'll send a replacement right away. And if you play with quantities, sign up for both the free pro advantage account and use another account to get their regular emails you can get amazing deals, I once spent $50 and saved over $750 on their regular prices. I highly recommend Vistaprint for all of your printing and graphic design needs!"

"Worst customer service ever... I was shopping for some business cards, and after going through all of there annoying offers for their other products, I finally arrived at the checkout screen. On the screen of submitting the order, they presented me with two carts: one that is exactly what I want, and the other with some return labels that I never added!
I clicked on "submit order without return labels", but moments later I received an email WITH those labels that I don't want.. I chatted with a rep, and she refunded me part of the extra fee, but I still pair more than the original value that was displayed in my cart.. Last time for me to shop here."

"I spent 3 hours working on a brochure which I hit the save button after each change I made. It signed me out on its own and when I signed back in, all of my saved work wasn't there! I had to do it all over again. This took me the whole day. On top of that even when keeping the "keep me signed in" box checked- it kept signing me out. SO FRUSTRATING!!"

"I ordered 10 calendars from Vistaprint for Xmas and I was very happy with the product. The quality of the paper and the prints was great and they looked fantastic. To be honest, I had read so many bad reviews both about the service and the quality of Vistaprint products that I almost didn't place an order with them. The reason I did was because they are the only company I could find in the UK that allowed me to customise their calendars to such an extent. I am happy I did order with them as I was very satisfied with both the product and the delivery time.
I must say however that their delivery charges are astronomical and once added on (right at the end)to the end product they make a big difference to the price. However, the overall price was still economical and worth the expense. "

"I've been using Vistaprint for 3 years for my home business. I rely on them to print the cards I design for resale and for promotional materials. Honestly I am shocked by these reviews. I have used several print companies, the only one better (but they provide a different type of service) is Moo Prints. If you visit places like Etsy and read the forums you'll find many, many professionals using and loving Vistaprints. Aside from using Vistaprints for several years I have no other affiliations with them. I was just shocked at all the negative reviews.

As for the reviews talking about how long it takes for the items to come. When you order you can pick your ship date, 3 days, 7 days, 14 days or 21 days... I have done all the different shipping dates and often they ship sooner than what is listed.

"

"DO NOT SHOP VISTAPRINT UNLESS YOU WANT YOUR CREDIT CARD INFO STOLEN. MY DAUGHTER SHOPPED WITH VISTAPRINT AND HAD HER CARD INFO STOLEN. I SHOPPED WITH THEM, AGAINST HER ADVICE, AND HAD MY CREDIT CARD INFO STOLEN. DO NOT SHOP VISTAPRINT!!!"

"I've ordered from Vistaprint three times now in this past year. They messed up one of my orders, but frankly they made it right ASAP. Some cards I had ordered to show up before a certain event (so I had them) never showed up and they next-day shipped the cards to me to make sure I got them in time. (This was my smallest order of only 25 dollars, BTW.)

The other orders I have had with them have been great. Both times have been reprinting paintings as thank-you cards and it has been on the premium paper and I have been blown away with the quality of the cards.

And up until that one order that disappeared I had never had cause to use customer service, but they were insanely nice and prompt about fixing the problem.

I can't recommend them enough for the quality of cards they produce, and I will go back to using them the next time I need something printed."

"I received an email for Black Friday promoting some awesome specials which I decided to take advantage of. Once my project was finally completed, however, I had missed the Black Friday special, much to my disappointment. Note that the deadline was in fine print that I missed, to no fault of Vistaprint. Lucky me who opened my email on Monday only to find out that they had repeated their awesome special for Cyber Monday! I took advantage of it right away, and even created some additional projects which they were offering for FREE. The quality of the flat photo cards were satisfactory for the price of 50/$15. I also ordered folded 5x7 cards for the same price, they're awesome! I also took advantage of a 10 folded notecard special for FREE, just to see the quality. They were matte finish, not glossy, but for FREE, I'm not complaining. The calendars were a great price, however while the quality of the printing was okay (fairly nice, to be honest) , I found the paper a bit thin for my taste. For 25 @ $4 each, however, I'll take it since they made a bunch of great gifts for the holidays. I also ordered 2 desk calendars at $3.50 each. The quality of this product, both the paper and the printing, was better than the wall calendar, though the size is much smaller and serves a much different use. Also FREE were 144 ct customized labels which are awesome! So let me see, I paid a total of $141 for well over what would normally cost waaay higher and the bonus? FREE SHIPPING TO HAWAII! Who does that? I can tell you, barely NO one! This special was awesome and at the very least I got a lot of merchandise for very low cost. I will order certain items again when they have great specials (and FREE shipping) for certain items. For others I will probably find other printers but I cannot say anything negative about Vista print. Oh, and their phone customer service rep was very courteous and informative. Thank you Vista print!"

"I saw this review site after I had already placed an order with VistaPrint. After I had read all the bad reviews here, I was terrified. I figured that my print job would turn out looking like a cheap laser printer on low quality paper. Well, it turns out I am glad I did not come here first! Those reviews might be useful for business cards, but for holiday cards, they did a wonderful job.

I ordered a pack of 10 holiday cards (found the site from a Google search). They used high quality offset printing (used for magazine printing), exactly like if you bought cards from the store. They definitely did NOT use a laser printer for this. And the glossy paper looks great! They allowed me a custom message on the inside and the back, another picture on the back, and gave free envelopes. I didn't have to pay anything extra besides the base card cost.

They packed the cards securely, but unfortunately the envelope was a bit too large and the mailman bent it to fit them into my mailbox. So I have the cards sitting under a stack of books to straighten them out. "

"I have used VistaPrint for nearly 20 years, they are reasonably priced and give fast service at 1/3 of the price of local printers. Yes the shipping can be high if you need them yesterday, but with normal FREE shipping (they most always offer this to e continuing customers) I always get my great printing within a week or so. So watch the shipping and you will love vistaprint."

"OK - until something goes wrong - then heaven help you!

I have been using Vistaprint for many years to print cards, calendars and more... but recently I had cause to complain about and issue where they were charging more than they said.
I could not raise a complaint with them; they ignored emails; and their European staff who have rather poor English skills on the phone were just hopeless.
I tried to "escalate" my complaint but I suspect that the "customer services" staff get marked down for referring a complaint up the line - so they just will not do it despite saying that they will."

" ordered a calendar for my family with personal pictures of my daughter- for child protection reasons I had hoped these would be kept private.

I was sent a calendar with 12 cat and dog pictures on- so it appears pictures of my daughter have been sent to a complete stranger- this I find deeply concerning. The calendar was of reasonable quality.
I have been phoning and e mailing the company who have failed to address my concerns, it has taken several days for them to even agree to send my product again although it concerns me, yet again, that pictures will be sent to the wrong address. The e mails have been generic and have failed to address my concerns. There has been no apology for the time taken chasing my product, e mailing and certainly no apology for sending pictures of my child into the wrong hands,

For the sheer level of customer service alone I will never use Vistaprint again and I am still chasing the company for satisfactory resolution of my complaint."

"OMG. I painted a picture and uploaded it to Vistaprint to make my Christmas cards. I received them in a week and they were beautiful. The price was 50% off with free shipping and I would definitely order from them again. The card stock was really good quality and the colors of my picture were gorgeous. Nice Job! Vista Print. "