"The ONLY good thing I can say about my 2 experiences with VisatPrint is that they do have excellant templates for a pro photographer.
That being said, They are terrible!!! My first order I paid for 1 of the fast ship selections and was given a tracking# and due date. Tracking number never did work and labels came 2 weeks after delivery due date!
They did replace my shipment but submitting pictures that needed the labels caused allot of problems!
Then I thought I would try them again for a basic address label!! WRONG!!!
It was a 2 item shipment with same tracking# for both items.
Got an order confirmation stating that address labels would ship seperate to other part of order YET both items had same trackg#!!!
Never received address labels and they had to remake and reship!!!
They did credit me $10 and 2nd order was free but 2 out of 2 orders with problems!!!
Never again!!"

"Horrible, Horrible, Horrible. I ordered wedding invitations from Vistaprint customized in my wedding colors. All items
I ordered were supposed to be matching. I received the blue
invitations with red envelopes. After spending an hour on the
phone to correct this problem, they finally were able to change
design to the blue like I ordered and gave me a credit for shipping costs. So, having to use the credit, I went in a couple days later to order matching RSVP cards with matching envelopes. Figured I better call customer service to make sure that the cards and envelopes would be matching. Only to be told that there was 'NO WAY' to change the design print of the card and matching envelope to blue, they are only set up for pink with red. AND THIS IS CUSTOMIZABLE!!! Who in the world orders wedding invitations in their wedding colors only to have all enclosures a different color. Customer service basically told me to in so many words, I would have to deal with it. Well, lost my temper and told her they were a 'SCAM' company advertising customized invitations that were only customized for the company in the colors that 'THEY' wanted to do them in. FALSE ADVERTISING AT ITS BEST!!! I have previously ordered a number of customized items from them was able to change anything on the item to any color guess that doesn't apply to wedding invitations though. She told me that I should have called them to check before. COMPANY IS A RIP-OFF!! Thanks much vistaprint for not a damn thing!!!!!!! Will never order 'ANYTHING' from them again! "

"VISTA PRINT IS ABSOLUTELY HORRIBLE!!! Do not use this company for anything I don't care if their price is better than another company's, go with the other company. Their customer service is horrible!!

I bought some large sticker labels for bags that I needed for a marketing event. I paid extra to have them expedited to me. They sent them UPS who then delivers it to a post office who is supposed to then deliver to me. But it was delivered to the wrong post office. Despite the fact my address was correct on the order. They delivered it to a post office in Paducah two towns over despite the address saying Benton, KY 42025.

That is not even the bad part. When I called customer service and asked them to contact UPS and correct the problem (b/c I tried and UPS said the sender had to contact them) it was someone in another country. I was nice and explained the problem. He asked me for my address which I told him and it is listed on my order as Benton, KY 42025. He said will we have Benton, KY 42025 - ???? (I don't remember the numbers he said). He said well that is the problem you typed it in wrong. I explained I didn't even know what those extra numbers were and I most certainly did not type them in I listed the traditional 5 digit zip code and you can see that on my order and account. Besides that the city, state and 1st 5 digits were right. He kept insisting it was my fault and when I asked him to contact UPS and have the delivery turned around (b/c he said post office sent it back to them) he refused saying there was a charge for that and Vista Print was not responsible for that b/c the mistake was not theirs.

They are customer service, I called them to try to resolve a problem which was no doing of my own and all the customer service rep would do is tell me its not their fault and even blame me when it was obviously something in their system that added the extended zip code as I don't even know what it is why would I type random numbers in? He told me my only option was to wait for it to be sent back to them in slow mo and then they would reprocess it and send it out again and who knows how long that would take.

This company is a JOKE! I ordered these to go on the bags and many things at my business I would have been ordering many more. Now they can bet I WILL NEVER ORDER AGAIN and I will spread the word about how awful they are."

"Vistaprint's methods surely cannot be legal within the UK Trading Standards framework and I will be taking this matter up with the relevant authorities!
I wanted 250 business cards. The total cost of my order was about £17 when I agreed to pay using Mastercard. I completed the payment. Then a new window opened that showed the total cost to be about £31. Part of a promised £10 discount had been lost in their figures plus VAT and postage of £10.77 had been added.
DON'T FORGET THAT THIS WAS AFTER I HAD PAID USING MY MASTERCARD!! I thought I was paying about £17 and was charged £31.

The whole process of ordering seems to be deliberately designed to deceive and confuse the customer. There are about 16 stages where you have to read a full screen, offering more products, then there are tick boxes to tick or not before you click "next" to proceed to the next of the many pages on your way to the checkout.You then get stung after you have payed.
You are left wondering whether you have signed up for any additional costs.

It is a pity that this company's policy is so unfriendly and aggressive as their products seem to be reasonably good.

GET A GRIP VISTAPRINT OR YOU WILL DRIVE YOUR BUSINESS DOWN THE PAN WHEN WORD GETS OUT!!!"

"Beware of hidden costs! I ordered invitations from Vistaprint. The prices look very competitive. However, what they don't make clear at all until you have completed your design and have gone through most of the checkout process is that they charge extra for image downloads, EVEN IF THEY ARE AN INTEGRAL PART OF THE DESIGN YOU CHOOSE AND SHOWN ON THE INITIAL SELECTION WITH PRICING BENEATH. They also don't make it clear that all pricing is ex VAT. By the end an order that I expected to cost around £20 suddenly costs over £30. The delivery also feels somewhat expensive unless you are prepared to wait 21days for their standard delivery at £3.49 you have to pay increased charges, of over £5 if you want within 14 days or even more if you want within 3 days, which for 40 paper invites seems astronomical. The problem is that because they only add all the costs on right at the end you have already spent a considerable amount of time designing your documents and therefore most people will pay the extra rather than have to do it all again elsewhere. Feel pretty misled by this company! "

"Very disappointed with Vistaprint.de....the service is miserable and unqualified people on the phone!! Never again.:(( Mr. Salz / Mrs Azt"

"I started using the Vistaprint Reseller/small business program way back in '07 for business cards and post cards. The prices at that time were decent and coupons popped up pretty often. And now, with this new reseller/small business program there are little to no coupons! and the prices are ridiculously high! You might as well use Zoo printing and get twice as many business cards for half the price!"

"Ridiculous. I think that is the only way to describe their service. While the print quality was good, they put my important client's thank you cards, in a bag to mail! Imagine, 100 Wedding Thank You cards...nice edges, corners, etc. And just throw them in a bag to mail! Not only did I pay $27+ for shipping and mishandling...but that $27 couldn't purchase a box...like other reputable printers. This was my first AND last order from them. I have tried many other printers and NEVER...let me repeat...NEVER has a printed order arrived in a bag!"

"We have a small professional business (husband owns and wife assists with business operations). I received placed an order with VistaPrint for an online search service. I accidentally placed it in my cart TWICE, so I called them to cancel the second, duplicate service. Even though I placed the order for our business and it was billed to MY credit card, they would not talk to me because I was not the business owner. So, I have to track down my husband (who travels a lot) and have him call them to "authorize" them to talk to me. RIDICULOUS. Do they really do this with EVERY business?? I said, "So the owner of Target is required to call you and tell you that you have the authority to discuss the account with the secretary??""

"I have ordered from visit print thrice now and I await another delivery at present. I am confident it will arrive as per my specifications, as each order has in the past. The only thing that I took issue with was my last order advertised vista print on the reverse side and I don't remember requesting or being informed of that when ordering. I don't mind the advertising "vistaprint.com.au" on the reverse, a small sacrifice considering the great the price they do offer on business cards. However stating "free business cards" I think devalues the product slightly. "

"First I ordered some biz cards and the quality frankly sucked. For some reason they were just a little smaller than they should have been and the borders we cut short. For something this important go local and check quality before you spend $. So, I get an email for 25 free brochures and figure what the heck try it. I go to the web site and spend about 2 hours of my precious time creating a brochure for my business. When I go to check out there is a charge added to the "FREE 25 BROCHURES" for each uploaded image. I called to find out what was going on and was informed that there was a $3.99 for each image x about 10 images WTF !!! Are they serious ! "THESE WERE MY IMAGES AND DIDN'T COST THEM A DIME" !!! BAIT AND F"IN SWITCH IS WHAT IS REALLY GOING ON HERE. STAY AWAY FROM THESE DIRT BAG THIEVES SERIOUSLY.....
NOT TO MENTION THEIR QUALITY SUCKS. YOU GET WHAT YOU PAY FOR !!! "

"Vista print are a company that get involved in a lot of printing - i.e. Business Cards, Leaflets, Postcards that sort of thing - I believe they also get involved with web hosting as well - Commenting from the Business card side of things here.

Absolutely shocking company, sent me 1000 business cards with my Company logo completely missing, it was obvious no proof had been done before printing. I asked for another 1000 to be made and sent (came through v. quickly I'll give them that), which they made and sent through again with no business logo again - which for a large company and no proofing before printing is pretty poor really, It has caused my business cards to now be what is estimated around a month late.

Being promised a 'nice promotion' becasue of the screw-ups was a partial bonus - I was thinking OK, they've made an effort - but upon emailing them once I had re-placed the order just to find that I had the same discount as I had when I first placed the order, nice for them to add salt to the wound. So basically I am very dissatisfied with my experience and can assure I will never use them again. I am writing this so that others will hopefully make the choice before getting involved with this company

So I reordered with my "vistaprint credit" that they had refunded my account with but the 'nice promotion' as so nicely worded by one of their colleagues would only allow me 'slow delivery' this time. (21 days) so absolutely horrified I've been sent 2000 completely useless business cards and an awful service from Vistaprint. Im still waiting for the third batch but boy will I be hacked off if they are wrong again.

I really do hope they read this. Do not order from this company"

"Complete con - recieved an e mail from them stating a list of products were free, ordered several of these, paid for p&p but when money was taken they took full amount for product and p&p. Paid for 21 day delivery, phoned to cancel the next day and was told it had already been posted ! why would anyone pay for their express service ??? Tried to leave negative review and it is not accepted.Complete con."

"We ordered checks. They took about four weeks to arrive. We followed the directions on their ordering website. We just sent out all our bills a few weeks ago using our new checks. None of them have been cashed. It turns out, that even though the check builder template requests your "account number" to be input into the correct field, you also need the last two digits of which account of that account number. Because that is not on any of our checks, no one can process our payment. This is a HUGE HASSLE now. All our bills are now going to be late, and we have to order new checks now. "

"Another unhappy victim. I paid for premium glossy business cards and received garbage. The box they sent my order in was a very recycled box that only had 3 sides, but they poorly taped a 4th side to it to make it a box... Then when I open the box I find the business card boxes ripped and beat up, of course my business cards are also ripped/bent/etc. Out of 1,000 business cards, I'm only able to salvage one box of 250 that weren't damaged. Even if they weren't damaged they still don't look good, you can see where each card was cut, and my $50 printer could do a better job.

I also ordered t-shirts and they are poor quality as well. You can see through the black shirts when you hold them up, that's how thin they are, and black isn't cheap! The printing is grainy, including the text, and they really stink so you will have to wash them before giving or selling them to someone. They feel like they are made out of recycled paper. "