"As always, items arrived quickly, well packed and in good order. I love shopping at Vitacost. There are several items I order on a regular basis and the interface and process can’t be beat. "
"I ordered six bottles of Marlene‘s 16 ounce flex oil. Always before it has been sent with some form of ice packs to keep it cool. It was always wrapped well. This time it came with the six bottles just jumbled together in a box and the bottles felt warm. There was no ice pack in the box and never had been. I paid a lot for these and now I’m not certain I can ever use them"
"I buy large quantity to eat gradually for months. 2 out of 14 loafs were defective due to the loss of vacuum. Bread with lost vacuum does not keep at all. Everything else was fine. It would be highly desirable that the packager avoid putting those de-vacuumed loafs into the shipping box.
I also have an issue with deliverer. That person left the box far from the door, so it was exposed to elements and more difficult to retrieve with my constant back pain. The delivering person did not ring the bell or sent a message, so I found that product was delivered by shear accident. It takes a second only to ring the bell.
Otherwise, Vitacost is very good company, and I will buy from them in the future."
"The website is easy-to-use and the prices are great when there are coupons and promotions. It does not take along time to receive your order. They package your order with care as well. Love this company!"
"Prompt delivery. FedEx placed heavy boxes at my door."
"The gummies i receive are all melted and its hard to make a replacement"
“We are sincerely sorry to hear that the gummies were melted when you received it. This is totally unacceptable, and we want to thank you for bringing this to our attention. We have checked your account and was able to identify that it was replaced. Thank you for bringing this to our attention, and I hope the replacement products arrive in perfect condition.”
"I've been buying Vitacost supplements for the past 5 years or more. Their delivery efficiency is fabulous. Can't be beat. "
"Timely mailings, excellent variety, cost effective "
"Got the order quickly with everything I ordered included."
"You state that shipping is free, it’s not and it’s expensive.
Can’t afford to order anymore "
“I'm really sorry to hear about the issues you experienced with your delivery fee. Free standard shipping is available for orders totaling $49 or more and $25 or more of Vitacost brand after any discounts have been applied. Your feedback is important, and I will ensure it is shared with the appropriate team to help improve our service.”
"I ordered two supplements, checked out and in a matter of a couple of days I had my order AND it was accurate. Also, the prices were exceptional! Thank you Vitacost. You're my go to for vitamins and supplements from here on out!"
"My box came quickly. Everything was in order. "
"In addition to having great prices, the packaging was protective of the various items and Vitacost offers several convenient pick-up locations."
"Your email and website both showed Boiron products available on the 30Thursdays discount. When I put it in my cart, the discount didn't apply. I did a chat and made a phone call and it both instances was told that the discount did not include Boiron product even though it appeared on both the email and website. It is truly the first time I have been disappointed with Vitacost as your company is my go to for lots of products."
"My order was received as expected. The product is excellent and I've set up the product for auto delivery."
A rep from Vitacost, IvyRep, has responded:
“Wow, thank you so much for this 5-star review! We're thrilled to hear that you find our website easy to navigate and enjoy the great prices we offer, especially with our coupons and promotions. It's also awesome to know that your orders arrive quickly and securely packaged. Your love for our company truly makes our day! We appreciate your support and can’t wait to serve you again!”