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Product & services pricing
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Chance of future purchase:
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Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2024-09-24

Happy Customer

"Great fast service, website easy for us “old” people to use! "


Verified
5/5

2016-03-31

Great Prices!

"I love the great prices Vitacost offer. I was very satisfied with my order. Vitacost has lots of perks that are very valuable. They are my favorite online supplement shop."


Verified
5/5

2024-09-23

auto order

"very nice experience, easy process."


Verified
5/5

2024-09-19

Friendly and Helpful

"Yes, easy to find my brands and compare with others. Also difference in amounts I can purchase! I can get free shipping! Then very friendly when have them on the phone, Anwser all my questions , look up products etc.
Thank you Gail.
****@****





























"


Verified
1/5

2024-09-22

Missing order

"I haven’t received my order yet, that was supposed to be received by early September.
Looking forward to your reply.
"


Rep reply posted 2024-11-05
A rep from Vitacost, Immanuel-Rep, has responded:

“We are really sorry to hear about the issues you experienced with your order that was cancelled. Upon checking, order is cancelled due to security features from our system. We will be going to send email verification first before You can redo the order. If you have any further questions or need assistance with future orders, please let us know. We appreciate your understanding and hope to regain your trust.”


Verified
3/5

2017-05-11

Somewhat Disappointed

"My service was great except for part of my order was delivered in a Bag that went through a challenging delivery. Part of address label was even damaged. Glad the USPS was abel to figure out where to deliver package. Hoping Vitacost will change delivery bags to the ones other services use in the near future. "

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Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Rep reply posted 2024-11-05
A rep from Vitacost, Immanuel-Rep, has responded:

“Thank you so much for bringing this to our attention. We are sincerely sorry to hear that the order was not delivered smoothly because the address label was damaged. Your feedback is important, and we will ensure it is shared with our team to help improve our processes. We appreciate your understanding and hope to regain your trust.”


Verified
1/5

2024-09-21

Very disappointed

"Ordered 6 jars of Elastin cream. They were open and destroyed when they arrived in Australia. Packaging was useless. Should have been put in box with bubble wrap. $100 down the drain. Will be surprised if I get a refund after reading other reviews."


Rep reply posted 2024-11-05
A rep from Vitacost, Immanuel-Rep, has responded:

“We're sorry to know that your order arrived damaged. We understand how frustrating this situation must be for you. Rest assured that we are committed to resolving this issue. Upon checking, a replacement has been submitted. We want to thank you for bringing this to our attention. ”


Verified
5/5

2023-10-17

Great service !

" I found everything that I needed, and was satisfied with the prices, products and service. "


Rep reply posted 2023-10-25
A rep from Vitacost, DaJuan-Rep, has responded:

“Your kind words about our company are really appreciated. We love making our customer’s days and we can’t wait to have the opportunity to make you smile! Thanks for choosing us!”


Verified
5/5

2024-09-20

Excellent

"My Vitacost arrived on time as expected...as an "older woman", I love these vits and recommend them to anyone my age (over 70)!!! "


Verified
1/5

2024-09-19

Shipment

"Post office still haven’t received package from you"


Rep reply posted 2024-11-07
A rep from Vitacost, Immanuel-Rep, has responded:

“It's understandable how frustrating it can be to encounter shipping problems. We do not want our customers to experience this, and we are working hard to prevent these types of incidents. We will ensure that our team reviews this and escalates it accordingly.


Verified
5/5

2024-04-16

satisfied

"good service & good products
"


Rep reply posted 2024-04-16
A rep from Vitacost, KevinRep, has responded:

“Vitacost strives to deliver the best customer experience, while providing the best products and it makes our day to know we have accomplished just that!”


Verified
5/5

2024-09-19

Excellent online service and shipping

"Received what I ordered online the next day with free standard shipping. Thanks! "


Verified
1/5

2024-09-19

only products in stock should be available on the website

"I tried to buy a product several times and all purchases were canceled because the product was not in stock, only products in stock should be available on the website"


Rep reply posted 2024-11-07
A rep from Vitacost, Immanuel-Rep, has responded:

“I understand your frustration with the purchasing experience, and I apologize for the inconvenience caused by the product availability issues. Your feedback is valuable, and we strive to ensure that only in-stock items are listed on our site to provide a smoother shopping experience. We are constantly working to improve our inventory management, and your input will help us make necessary adjustments. Thank you for bringing this to our attention, and we hope to serve you better in the future.”


Verified
3/5

2024-09-19

Deceptive sales practice

"They offered free shipping on a certain dollar amount. They also offered a discount on my first order. Nowhere did it say I can't get both on my same order. I wish I had known that before I upped my order to reach the dollar amount to trigger free shipping. After order was placed, I called customer service to fix it. I was told I needed to cancel my order and then reorder. They offered not help. Very disappointing for a new customer. Now I have a trust issue with Vitacost. "


Rep reply posted 2024-11-04
A rep from Vitacost, IvyRep, has responded:

“We're sorry to hear about your experience with our promotions and customer service. It's understandable to feel frustrated when expectations don't align with the actual experience. We strive to be transparent with our offers, and it appears we fell short in this instance. Your feedback is important, and we will ensure it is shared with our team to help improve our processes. If you have any further questions or need assistance with future orders, please let us know. We appreciate your understanding and hope to regain your trust.”


Verified
5/5

2024-09-19

Excellent Service

"Good shopping experience. Very good customer service."