"Everything was on time.F.P Thank You."
"Easy to order from tab - previous order. Quickly shipped & received - within 3 days."
"Ordered potato chips over a week ago, they never arrived, I called for the status of the shipment and learned the order was cancelled. Was never told specifically why except I was told "the problem was fixed." I then placed the same order again. At the time of writing this review, this order has not arrived."
"Acidophilus bifidus was carefully packed.
Package was on time."
"easy to order good price will buy again"
"First order, everything went smoothly. I will order again."
"I ordered repeatedly for a few things I needed. Each time my order was canceled within minutes without any notice. When I inquired why, I was told they would investigate and get back to be within 48 hrs. 1.5 weeks later, I’m still waiting. Very frustrating. "
“I'm really sorry to hear about your experience with your orders being canceled and the delay in communication. That must be incredibly frustrating, especially when you rely on those items. Your feedback is important, and I understand how disappointing this situation is. We’re committed to improving our service, and I encourage you to reach out directly to our customer service team @ 1-800-381-0759 for assistance. They can help you with your orders and provide updates on any ongoing investigations. Thank you for sharing your experience, and we appreciate your patience as we work to resolve this for you.”
"I have not yet received my order #320642526 shipped August 28. What happened to it?"
“We're sorry to hear that you haven't received your order yet. Delays can be frustrating, and we understand your concern. To help you resolve this issue, I recommend checking the tracking information provided in your shipping confirmation email to see if there are any updates on the delivery status. If there are no updates or if the package appears to be lost, please reach out to our customer service team directly so we can assist you further and ensure you receive your order. Thank you for your patience as we work through this.”
"Vitacost cancelled both of my orders and i have no answer why"
“We are so sorry to hear that. We fully understand how frustrating it is to have an order cancelled without knowing why. We'll bring this to the attention of the appropriate department. Thank you for bringing this to our attention, and we wish you a great day.”
"Great prices, specials and you had what I was looking to order. Thank you."
"There are certain US brands that one can hardly do without and in order to get them from Europe you have to turn to A****n or certain E**y sellers who charge way too much on shipping. Vitacost offers a good alternative, with honest P&P and no added import taxes on delivery — loved them!"
"Used to be speedy, next day
Now it Nay take 4 days.
Still here quickly "
“Thank you for your fantastic review! We're thrilled to hear that you love our products and find the purchasing process easy. While we strive for speedy delivery, we're grateful for your understanding and patience. Your support means so much to us, and we’re excited to continue serving you with great products!”
"Prompt delivery, great foods at an affordable price."
"Very fast service. Never seen a glass bottle packed like this before, packed for very rough handling!"
"It was very apparent that Vitacost cared about, not only my piece of mine concerning shipping, but also that my product purchased was delivered on time, and carefully, just the way I like it. The follow-through was very professional and amazing! It definitely encourages me to purchase again with Vitacost. "
“Wow, thank you so much for your enthusiastic review! We're thrilled to hear that your transaction was successful and that you felt cared for throughout the process. It’s fantastic to know that our shipping and delivery met your expectations. Your kind words about our professional follow-through truly motivate us to keep delivering the best experience possible. We can’t wait to have you shop with us again!”
A rep from Vitacost, Immanuel-Rep, has responded:
“I'm really sorry to hear about the issues you experienced with the order that was cancelled. It’s understandable how frustrating it must be to wait for an order that was cancelled. Thank you for bringing this to our attention. Your feedback is important, and we will ensure it is shared with our team to help improve our processes. If you have any further questions or need assistance with future orders, please let us know. We appreciate your understanding and hope to regain your trust.”