"You have a great website and great prices, I just don’t like having to go find a coupon. If you gave me a price break for ordering over $100 worth of merchandise that would be fine. I just don’t like having to go find a coupon. Everything else is wonderful. You have a great website, great products, and free shipping. The shipping is also very dependable and the products arrive on time in good condition. We’ve never had anything broken."
"The shipper says they cannot give a date until the package is moving (!!!).
This begs the question, isn’t the shipper in charge of movement?
So. If it is wonderfully easy to place an order with Vitacost, and wonderful to think that there are so many quality choices from Vitacost, and so easy to pay for the wonderful products from Vitacost but I do not RECEIVE the products from Vitacost…. I cannot be very cheery with Vitacost.
"
“I understand how frustrating it is when your order doesn't arrive on time, especially after looking forward to receiving your products. While we strive to provide an easy shopping experience, shipping delays are unfortunately sometimes out of our control, especially once the package is in the hands of the carrier. May we ask if you still have not receive the order?”
"I repeat: no time. I work over 70 hours a week. At my age most people are in retirement, not I. Nonetheless, to use a silly cliché: it is what it is."
“We're truly sorry to hear about your frustrating experience with our customer service. Your time is valuable, and waiting for over an hour is not the standard we aim for. We understand how challenging it can be to balance such a demanding work schedule. Your feedback is important, and we will work on improving our response times to ensure that future interactions are more efficient. Thank you for sharing your thoughts with us.”
"Everything arrived although a little late I’m sure it was the weather that made it late."
“Thank you so much for your wonderful review! We're thrilled to hear everything arrived safely, even if it took a little longer due to the weather. We appreciate your understanding and support. Your satisfaction means the world to us, and we're here to help with all your health and wellness needs!”
"Whenever there is any problem with anything, they are right on it to correct it.
They give a fair price, especially when combined with the 20% off codes. "
“Wow, thank you so much for your amazing review! We're thrilled to hear how much you love Vitacost and appreciate our commitment to great customer service. It’s fantastic to know that our pricing, especially with the 20% off codes, is making a positive difference for you. Your support means the world to us, and we're here to ensure you continue to have a great experience!”
"Just what I wanted at a very fair price!!"
“Thank you so much for your fantastic review! We're thrilled to hear that you loved the product and experienced great service! It’s always our goal to provide top-quality items at fair prices, and we're excited that we could meet your expectations. We appreciate your support and look forward to serving you again!”
"I ordered, Vita Cost shipped it right out. My order was packaged well and came timely."
“Wow, thank you so much for your fantastic review! We're thrilled to hear that your order was shipped quickly and arrived in great condition. Your satisfaction means the world to us, and we appreciate you taking the time to share your experience. Can't wait to serve you again!”
"Had placed order thinking 20% discount offered was computed in. Had requested it. Realized after placed order that discount had not been given. Called Vitacost about this & was told that would send this information through. Have not heard from Vitacost. Have not had discount problems with past orders. "
“We're sorry to hear about your experience and the confusion regarding the 20% discount. It’s understandable to feel frustrated when expectations aren’t met. We strive to ensure our promotions are applied correctly and that our customers receive timely responses. It sounds like there was a breakdown in communication regarding your discount inquiry. We recommend reaching out to our customer support team again for a follow-up, and they should be able to clarify the situation and help you. Your feedback is important to us, and we appreciate you bringing this to our attention.”
"everything was great love the deals and site"
“We're so happy to hear you are enjoying your experiences with us! Thanks for the kind review!”
" THANK YOU FOR YOUR SERVICE WELL PLEASED WILL BE CACK AGAIN"
“Wow, we’re thrilled to hear that you’re so pleased with our service! Thank you for taking the time to share your experience. We can’t wait to welcome you back again soon!”
"Shipped pretty fast, cheaper price too!"
“Thank you so much for your fantastic review! We're thrilled to hear that you loved your oatmeal and that you found it at a great price. Fast shipping is what we aim for, and it's wonderful to see that reflected in your experience. Happy snacking!”
"The delivery went fast and I’m happy with the products that was sent to me very good service"
“Thank you for your feedback. I understand how important it is to have complete order details, including prices, for your records. Your input will help us enhance the order confirmation process so that you can easily track your purchases in the future. If you need specific pricing information for your recent order, please feel free to reach out to our support team, and we would be happy to assist you.”
"Received the box of 3 items, 2 which were liquid. Thankfully they were placed in plastic bags as the The Zum laundry soap cap was not secure and the soap was in the bag and some leaking out into the box. The box smelled wonderful! The Meyers soap container lid was taped and therefore did not come loose in transit. Maybe make that type of extra security standard with all liquid containers. I just took the soap in the bag and added back to the plastic jug of soap. Otherwise, satisfied!"
“Thank you so much for your feedback! We're thrilled to hear that your box smelled wonderful and that you were able to salvage the laundry soap. Your suggestion about adding extra security for liquid containers is fantastic, and we truly appreciate your input. It's customers like you who help us improve our service! We're so glad you were satisfied overall, and we look forward to serving you even better in the future!”
"I wanted to mark down the prices, but all I could find was the LIST of items I bought WITHOUT the price for each item. "
"I placed an order twice and twice for some reason you did not receive the goods I paid for. I don't want to waste my time anymore and I'm not going to order your product. I think my campaign will survive without your product. All the best and good luck"
“We're truly sorry to hear about the issues you've encountered with your orders. It's frustrating when things don't go as planned, especially after making a purchase. We want to ensure that you receive the products you've paid for and have a positive experience with us. If you are open to it, we would appreciate the opportunity to look into this further and see if we can resolve the issue or offer any assistance. Your feedback is important, and we understand your decision not to order again. Thank you for sharing your experience.”
A rep from Vitacost, IvyRep, has responded:
“Thank you so much for your fantastic review! We're thrilled to hear you love our website, products, and dependable shipping! Your feedback about the coupons is invaluable, and we appreciate your suggestion regarding a price break for larger orders. We’re always looking for ways to improve, and your input helps us do just that. It's wonderful to know that everything arrives in perfect condition, too! We’re excited to continue providing you with great products at great prices.”