"One of the reasons I went with Vitacost was because I was so impressed with the care they used in packing my orders. WOW! But the past year, this has gotten bad. The last two orders have had broken boxes etc. I cannot order the Elmhurst milks because they just throw them in a plastic bag and put them wherever. They break and the milk goes everywhere. They have to be supported and standing upright for the journey...its milk. Disappointed."
"Always receive top quality products at a competitive price."
“Wow, thank you so much for your fantastic review! We're thrilled to hear that you're enjoying our top-quality products and appreciate our competitive prices. It's customers like you who inspire us every day to keep doing our best! Keep shining!”
"My package was set down next to the road , NOT delivered at my house. It was setting on some small spiders when I found it later that day. The small spiders had found their way into the box of goods and I had to open the inner boxes up outside my home and be sure none were inside the plastic coverings of the taco shells or the other goods . fortunately, all the goods had inner plastic on the actual food. This was not a good experience . There was no reason the driver could not have brought the box down my driveway to my home and placed it on my porch."
“I'm truly sorry to hear about your experience with the delivery of your order. It's completely understandable that finding your package in such a condition would be upsetting, especially with the added concern of spiders. Your feedback is very important to us, and we will address this issue with our delivery team to ensure better handling in the future. We want to make sure that our customers receive their orders safely and in a satisfactory manner. Thank you for bringing this to our attention, and we hope to improve your experience with us moving forward.”
"Could not login. Took 1.5 hrs to finally get signed in. Error message Access
Denied repeatedly occurred with no reason given. Could not check out. Had to enter my credit card info Repeatedly. Was super frustrating . Had to change my password several times. A real nightmare."
“Thank you for sharing your experience with us! We're so sorry to hear about the login issues and frustration you faced while trying to shop. Your feedback is incredibly valuable, and we’re committed to improving our system to ensure a smoother experience for all our customers. We're thankful you stuck with us, and we hope your next visit is much easier and more enjoyable!”
"But didn't care for the product"
“I'm sorry to hear that the product didn't meet your expectations. We strive to provide quality items, and your feedback is valuable to us. If you'd like, If you have not done so already, please contact s at 1-800-381-0759 so we can assist in resolving this situation for you”
"Vitacost is a great company and their products are great! The order process and the delivery process is also great. Please keep up the good work you are doing!"
“Wow, thank you so much for your amazing 5-star review! We're thrilled to hear that you had such a positive experience with our products and services. Your enthusiasm motivates us to continue providing the best for our customers. We truly appreciate your support and are excited to keep delivering great results for you!”
"I placed four identical orders with Vitacost from September 5, 2024 to September 13, 2024. Order #320666973, Order #31091369, and Order #917557518. I was told by Vitacost that the orders were automatically cancelled by Vitacost's computer system, reason unknown. I placed a fourth order, #320681896. All four orders are for the same products and the same total price. All four of the orders showed up on my credit card account for $366.26. I contacted Vitacost through their chat system several times after each order was canceled by them. The Vitacost employees on the chat line had no idea why the orders were canceled and would just say try again, that they would consult with their supervisor. After the fourth cancellation I emailed Vitacost about the problem and got a response about 48 hours later. Something to do with repeated use of a promotional code. The first time I used the promotional code for a 20% discount and the order was cancelled. I don't understand why the first order was cancelled. In Vitacost's email response I was advised to order again without a promotional code and I would still receive the 20% discount. I placed the fifth order without a promational code and did not receive a discount!!!!!! In the past Vitacost has been really good, but this last experience has been well below their past excellence."
“I apologize for the frustration you've experienced with your recent orders. I understand how disappointing it can be when orders get canceled without a clear explanation. It seems there may have been an issue with our system that affected your orders, and I appreciate your patience as you tried to resolve this through our chat system. To assist you better, I recommend reaching out to our customer service team directly @ 1-800-381-0759 with your order numbers. They will be able to provide specific information on why these cancellations occurred and help ensure that your needs are met moving forward. Thank you for bringing this to our attention, and we are here to help you resolve it.”
"I ordered three bottles of supplements. Everything seem to go through correctly a couple of days later I got an email that the product was out of stock. I gave all my credit card information and was expecting a shipment. You couldn’t fulfill your end of the bargain."
“I understand your frustration and disappointment regarding your recent order. It’s certainly inconvenient to expect a shipment only to find out that the items are out of stock. We strive to provide accurate inventory information, and I'm sorry that this experience did not meet your expectations. If you haven’t done so already, I'd recommend checking your account for updates or reaching out to customer support @ 1-800-381-0759 for assistance with your order status and any potential alternatives. Your feedback is important to us, and we're here to help resolve this situation for you.”
"Always good prices. Big choice of vitamins."
“Wow, thank you so much for your amazing review! We're thrilled to hear that you find our prices to be great and our selection of vitamins extensive. Your support means the world to us, and we're excited to continue providing you with the best products. Keep enjoying your shopping experience with us!”
"I have been shopping for years at Vitacost.com and from reasons like great prices and discounts, availability of organic and non-GMO products, great quality and selections of healthy and nature friendly products.
They also pack the shoppings very carefully and use non-plastic packing materials as much as possible.
The way to go!"
“Wow, thank you so much for your fantastic review! We're thrilled to hear that you've been a loyal customer for years and appreciate our great prices, discounts, and commitment to organic and non-GMO products! It's wonderful to know that our careful packing and eco-friendly materials resonate with you. We’re so grateful for your support and for taking the time to share your experience. It truly inspires us to keep providing the best for our amazing customers like you! Keep enjoying your healthy journey with Vitacost!”
"My orders was what I expected and it was delivered as scheduled."
“Yay! We're so happy to hear that your order was as expected and you received your order in a timely fashion! We appreciate you taking the time to share your feedback!”
"Order came fast and complete as always"
“We're thrilled to hear you were satisfied with your order! Welcome to our Vitacost Family!”
"I was upset about missing 30% sale by a couple hours and wasn't even reminded in a text. Why would that be so hard for you? Then when I was placing my reluctant order I needed to add 1.50 for free shipping. I called and asked if there were any 1.00 or 2.00 or 3.00 items the lady said no. I went back and looked again I found item for 2.00 so I felt misled when I was already not too happy."
“I completely understand your frustration. Missing a sale can be disappointing, especially if you weren't reminded. It's also understandable to feel misled when it comes to finding items that meet your needs for free shipping. I apologize for the inconvenience this has caused you. If you have time, I encourage you to reach out to our customer service team directly so we can address your concerns and explore how we can better meet your expectations in the future. Your feedback is invaluable to us, and we appreciate you sharing your experience.”
"Delivery could have been better placed, it’s got soak with rain. The hemp butter was quite dry, wasn’t sure if it was supposed to be like that. Some what disappointed "
“Thank you for your feedback, and I'm sorry to hear about your experience. It’s unfortunate that your delivery was affected by the rain, and we understand how important it is for products to arrive in good condition. Regarding the hemp butter, it typically has a thicker texture, but if you find it too dry, it’s worth trying to warm it slightly to see if that helps. Your concerns are important to us, and we appreciate you bringing them to our attention so we can work on improving. If there’s anything else we can assist you with, please let us know.”
"easy to use website & quick shipping."
“Thank you so much for your fantastic review! We're thrilled to hear that you found our website easy to use and enjoyed our quick shipping service. Your feedback means a lot to us and motivates our team to keep providing the best experience possible. We're here to support you anytime you need!”
A rep from Vitacost, KevinRep, has responded:
“We appreciate your feedback and understand how frustrating it can be to receive orders that are not packed with the care you expect. Packaging is crucial, especially for fragile items like milk, and it's concerning to hear that your recent experiences have fallen short of our usual standards. We are committed to ensuring that your orders arrive safely and in good condition. Your comments will be shared with our logistics team, as we continuously work to improve our packing procedures. If you encounter any further issues, please reach out to our customer service team @ 1-800-381-0759 so we can assist you directly. Thank you for bringing this to our attention.”