"Great products and great service. Highly recommended!"
"The pretzels are broken. Won't buy them again. Will keep shopping Vitacost though. "
“Thank you so much for your feedback! We're thrilled to hear that you love our products! We're sorry to hear about the issue with the Quinn Grain Free Pretzels being broken. Your experience is important to us, and we appreciate you bringing this to our attention. We're glad to know you'll keep shopping with Vitacost, and we hope to provide you with a better experience next time!”
"They canceled my order and I found out because I contacted them. I think they should have notified me with an email. To know why.! "
“I understand how frustrating it can be to have an order canceled without prior notification. It’s important for us to keep our customers informed, and I’m sorry that we fell short in this instance. Your feedback is valuable, and we will work on improving our communication. If you have any further questions or need assistance, please let us know so we can help resolve this for you.”
"I am extremely disapointed with my recente experience! I placed an order with high expetations, but to my surprise, it was cancelled without any explanation. There was no notification or communication from the seller.
I understand that issues can arise, but I expected at least some form of transparency.
The lack of communication in unacceptable, and it leaves customers like me confused and frustrated.
Sincerely,
Spada"
“It’s always a great feeling to know we’ve made our customers happy. Thank you for taking the time to leave your feedback!”
"I am no longer able to find this product in a retail store, and was happy to find it online. I experienced prompt delivery, excellent packaging and great communication. A great customer service experience! Thank you! "
“Wow! Thank you so much for your fantastic review! We’re thrilled to hear that you found exactly what you were looking for and that your experience with us was top-notch. It’s awesome to know that our prompt delivery, packaging, and communication made a positive impact. We're here to help you anytime you need! Keep enjoying your products!”
"I had ordered some pretzels. I thought they would put one of those cardboard protectors around it. The large 4-5 lb tub of oxobrite had a protector around it dividing from the other 3 items…showing some thought to separate out the heaviest item. But why not put a protector around the 1 item that was most fragile as all the other items had weight???? unfortunately when the package arrived the 2 of the still heavy items were on top of the pretzels. Hence I received crumbs instead of pretzels. I still gave 3 stars because Vitacost does pack and ship quickly and items were received efficiently. They can do MUCH better with their concept of what gets protection and how to protect it. "
“Thank you for your feedback about the packaging of your order. I'm sorry to hear that the pretzels arrived crushed due to the way the items were packed. We strive to ensure that all products are packaged securely, especially fragile items. Your experience highlights an area where we can improve, and I appreciate you bringing this to our attention. It's great to hear that you were satisfied with the shipping speed and that your items were replaced. We hope to provide a better experience in the future.”
"Ordered six bottles of vitamins and had them in hand, two days later! Great discounts too!"
“Thank you so much for your amazing 5/5 star review! We are thrilled to hear that you had a quick delivery experience with us and that you are enjoying the discounts!”
"My order came quickly and intact. I’ve ordered from Vitacost for years and love their products. "
“Thank you so much for your glowing review! We are thrilled to hear that you are a loyal Vitacost customer and that you are happy with our service and products. Your support means the world to us, and we can't wait to continue providing you with all the items you need. Thank you for choosing Vitacost and here's to many more years of shopping together!”
"The items are always packed securely and on time actually gets here quickly. I enjoy the extra discounts off select items, easy online shopping with great selections. Look forward to shopping more! thanks!"
“Wow, thank you so much for your fantastic review! We're thrilled to hear that you love our products and service. It’s wonderful to know that you appreciate the secure packaging and quick delivery. We’re also glad you enjoy the extra discounts and our easy shopping experience. Your excitement for future shopping is contagious, and we can't wait to serve you again!”
"I have been purchasing vitamins and supplements from this company for over five years. All my vitamins and supplements are quality. After purchasing the Vitacost products because they are at least as quantity as the other namebrand ones, and sometimes better. The shipping is always at the right time. And if I ever have a question or have to return something for any reason it’s always accepted. They should be your one-stop place to purchase vitamins and supplements. "
“Wow, thank you so much for your amazing review! We're thrilled to hear that you've been a loyal customer for over five years and that you trust us for your vitamins and supplements. It’s fantastic to know that you appreciate our product quality, timely shipping, and excellent customer service. Your endorsement as a one-stop shop truly means the world to us! We can't wait to continue serving you in the future. Keep thriving with your wellness journey!”
"Great products, prices amd fast shipping. Wonderful customer service!"
“Wow, thank you so much for your amazing review! We're thrilled to hear that you're loving our vitamins and finding great value in our prices. Fast shipping and wonderful customer service are our top priorities, so it's fantastic to know that we hit the mark for you. We appreciate your support and are excited to continue serving you!”
"Excellent service, products and prices"
“Wow, thank you so much for your fantastic review! We're thrilled to hear that you love our prices and timely deliveries. It's wonderful customers like you who make our work so rewarding. We’re committed to providing excellent service and top-notch products, and your feedback makes it all worthwhile! Keep enjoying your Vitacost experience!”
"Quality vitamins, very fast shipping, fair price. "
“Thank you so much for your amazing review! We’re thrilled to hear that you’re enjoying our quality vitamins and that the fast shipping and fair prices made your experience even better. Your support means the world to us!”
"Everything was Great, received on Time, and My Health is Great Thanks to Vita Cost!"
“Wow, thank you so much for your fantastic review! We're thrilled to hear that you received your order on time and that Vitacost is making a positive impact on your health. Your satisfaction means the world to us, and we can't wait to continue supporting your wellness journey!”
"Been using fish oil & collagen powder for years! Appreciate the prices, availability and super fast delivery! "
“Wow, thank you so much for your amazing review! We're thrilled to hear that you're loving your Vitacost products and have been enjoying the benefits of fish oil and collagen powder for years. It's wonderful to know that our prices and speedy delivery have made your experience even better. We appreciate your support and can't wait to continue serving you in the future!”
A rep from Vitacost, KevinRep, has responded:
“Thank you so much for the glowing review! We're thrilled to hear that you had a positive experience with us. We appreciate your recommendation and look forward to serving you again in the future.”