"My order arrived timely and in good condition. It smelled wonderful and fresh."
"I placed an order with the expectation that it would be received by within the 3-5 business days. The order was never received. I received an email stating that the order was undeliverable??? "
“I'm truly sorry to hear about your experience with the order not being delivered as expected. I understand how frustrating that can be, especially when you're looking forward to receiving your items. The undeliverable status can happen for various reasons, and it certainly doesn't reflect the level of service we aim to provide. Please reach out to our customer support team at 1-800-381-0759, and they will be more than happy to assist you in resolving this issue and ensure you get your order sorted out. Thank you for bringing this to our attention, and we appreciate your patience.”
"Finding it difficult to get my preferred allergy meds but they are available here. The delivery was fast and easy online check-out. Will be a repeat customer."
“We understand how frustrating it can be when the products you love are not available on other platforms, but we're thrilled that you found them on Vitacost.com. We pride ourselves on providing fast and efficient service, so we're delighted to hear that your order arrived quickly. We look forward to serving you again soon!”
"The tomato and basil sauce is just like the matriarch of my family used to make. Great!!! Swift service and great price, too! Thanks so much. Will purchase more soon"
“We're so thrilled to hear that you loved the tomato and basil sauce! It's amazing to hear that it reminds you of your family's special recipe—what a wonderful connection! Thank you for your kind words about our service and pricing as well. We can't wait to serve you again soon!”
"Got my pasta order quickly and in great shape. I will be ordering again soon. Glad to see things that I can order that I have not been able to find elsewhere. Super excited. Thank you."
“Wow, thank you so much for your amazing review! We're thrilled to hear that your pasta order arrived quickly and in perfect condition. It's fantastic to know that you found items with us that you haven't seen anywhere else. We can't wait to serve you again soon—happy cooking!”
"Excellent service, excellent products, good prices. Nice selection, free shipping with minimum purchase. I'm happy"
“We are thrilled to hear that you have had such a positive experience with us! Thank you for being a loyal customer and for your kind words. We appreciate your support and look forward to serving you again in the future”
"Received the package promptly and was in good order. Will continue to order from you and will recommend you to my acquaintances."
“Thank you so much for your wonderful review! We are thrilled to hear that you are happy with our service and that you will be placing more orders with us. We appreciate your recommendation and are excited to continue providing you with the products you need to stay healthier. Thank you for choosing Vitacost!”
"Out of the 4 bags of nuts I ordered 3 were not fresh and the other was marginal. Probably wount make any futger orders "
“I'm sorry to hear that you had a disappointing experience with the nuts you ordered. It's important to us that our customers receive fresh and high-quality products. If you could provide more details or let us know which specific items were affected, we may be able to assist you further or address the quality issue. Your feedback is valuable, and we hope to improve your shopping experience in the future.”
"Your20% off offer is a joke, you don't ever honor the discount ...Each time I order vitacost promises 20% and I receive ZERO discount!"
“I understand how frustrating it can be when a promotion doesn't work as expected. It's important to us that our customers feel valued and receive the discounts they anticipate. Can you please provide more details about your order or the specific promotion you tried to use? This will help us investigate the issue and ensure that you receive the discounts you're entitled to. Thank you for bringing this to our attention.”
"Great Service
Enjoyed it "
“Thanks for the 5-star review! Your feedback is a great way to let us know we’re on track for making our customers smile! We look forward to serving you again in the future.”
"I spent an hour trying to place my order. For some reason the order was not processing. I am not sure why this was happening but I was ready to give up trying to place the order. "
“I’m sorry to hear about the difficulties you faced while trying to place your order. That sounds frustrating, and I understand how important it is to have a smooth shopping experience. Technical issues can sometimes occur, and it’s disappointing when they hinder your ability to complete your order. If you haven’t already, I recommend reaching out to our customer support team @ 1-800-381-0759 for assistance, as they can help troubleshoot any issues you might be encountering. Thank you for your patience, and we appreciate your feedback.”
"Always excellent customer service!
I can always find everything I need at Vitacost."
“Thank you for your excellent feedback! We are so happy you are happy with our customer service as we pride ourselves on it”
"Experience was very good as usual. Good pricing, good mercantile, fast delivery Only problem were the loos caps on dranruff shampoo causing amour 10% leakage from both"
“Thank you for your feedback! We're thrilled to hear that your overall experience was very good with us, and we appreciate your kind words about our pricing and fast delivery! We're sorry to learn about the issue with the loose caps on the dandruff shampoo bottles. Your input is invaluable, and we'll be sure to look into this to prevent it from happening in the future. We truly appreciate your support and look forward to serving you again!”
"Once again I have sworn off Vitacost. You have great prices and products I WANT to buy, but your packing is a joke. Everything appears to have been thrown in the box and nothing arrived without being tossed around the whole trip leading to broken crackers, etc.
I’m really disappointed and will have to find other sources for the products I use. And if you think I think you give a damn, I don’t. "
“I'm really sorry to hear about your experience with the packing of your order. It's understandable to feel frustrated when products arrive damaged, especially when you were looking forward to enjoying them. Your feedback is invaluable and helps us improve our packaging processes. We want to ensure that your future orders arrive in perfect condition. If you would like, we can assist you in resolving this issue, whether that’s replacing the broken items or discussing a different solution. We appreciate your loyalty and hope to regain your trust.”
"Title says all that I wanted to say.
"
“We're so happy to have you as a part of our Vitacost Family! Thank you for your great 5 star review.”
A rep from Vitacost, KevinRep, has responded:
“We're so happy to hear you are enjoying your experiences with us! Thanks for the kind review!”