"My first time ordering and I am very pleased and will be ordering again. I received my order very quickly and in good condition. I will tell my friends and family what a great experience I have had and recommend them as well. "
"Thanks for getting me my good collagen quickly."
“We're thrilled to hear you love our collagen! Thank you for your fantastic review and for choosing Vitacost. We're so glad we could get it to you quickly! Enjoy the benefits!”
"Good, smooth, easy, went well!"
“Thanks for the 5-star review! Your feedback is a great way to let us know we’re on track for making our customers smile! We look forward to serving you again in the future.”
"I always receive items ordered quickly. Tracking them is easy and I know exactly when to go find my order."
“Thank you so much for your fantastic review! We're thrilled to hear that you appreciate our fast delivery and easy tracking system. Knowing exactly when to expect your order makes a huge difference, and we're delighted to provide that service. We look forward to serving you again soon!”
"My order was processed timely and I received it in a short period of time. I've had a wonderful experience in getting the products I've purchased!"
“Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime”
"Placed my order, card was charged. No problem, right?24 hours later, I logged in to check the tracking info and my order was gone! Opened a chat session to see what happened and the rp told me that I cancelled the order!! I obviously did no such thing. No help at all through rep.
I had to place another order and then spend 30 minutes on the phone to make sure that order was not cancelled too.
Oh and I have been a Vitacost customer for over 20 years."
“I’m truly sorry to hear about your recent experience with your order cancellation. It’s understandably frustrating, especially after being a loyal customer for so long. It sounds like there was a miscommunication regarding your order status, and I apologize for any inconvenience this caused you. We strive to provide reliable service, and it’s disappointing to hear we didn’t meet your expectations this time. I appreciate you bringing this to our attention, and I can assure you that your feedback will help us improve. If you need further assistance or have any questions about your orders, please let us know, and we’d be happy to help.”
"Calling was great along with the time of shipment. Thanks. "
“We're thrilled to hear you had such a great experience with us! It's fantastic to know that our customer service and shipping times met your expectations. Thank you for taking the time to share your thoughts—we appreciate your support and look forward to serving you again soon!”
"We couldn’t get the product anywhere here where we live and was able to get it shipped in 4 days at a reasonable price!"
“We understand how frustrating it can be when the products you love are not available on other platforms, but we're thrilled that you found them on Vitacost.com at a reasonable price. We pride ourselves on providing fast and efficient service, so we're delighted to hear that your order arrived quickly. We look forward to serving you again soon!”
"Order was delayed for several days"
“Thank you so much for your feedback! We're thrilled to hear you chose us for your order, but we're truly sorry to learn about the delay you experienced. We appreciate your understanding and patience, and we're constantly working to improve our shipping processes. Your support means a lot to us, and we can't wait for the opportunity to serve you even better in the future!”
"Chocolate excellent and fresh—not stale at all. "
“Thanks for the 5-star review! Your feedback is a great way to let us know we’re on track for making our customers smile! We look forward to serving you again in the future.”
"Second time ordering. Very happy with price and service.
"
“Thank you so much for the amazing 5/5 star review! We're thrilled to hear that you're loving our prices and services. Your support means the world to us! ??”
"Has my reorder list to make it easy and fast delivery. The prices are unbeatable "
“Wow, thank you so much for your fantastic review! We're thrilled to hear that you’re finding our delivery fast and easy, and that the reorder list feature is making your shopping experience even smoother. We strive to offer unbeatable prices, and we're glad you’re enjoying the savings! Your feedback means the world to us!”
"Everything I ordered was in stock, and I earned a 10% discount. I also qualified for free shipping, and my order was delivered very quickly!"
“We are incredibly grateful that you took the time out to share your feedback with us! Customer satisfaction is our top priority, and we are thrilled that you enjoyed your experience – it means the world to our entire team!”
"My first time shopping with Vitacost and it was a pleasant surprise. A great variety of products, nice discounts, and very fast shipping. I will order again for sure! I highly recommend Vitacost to everyone. "
“Thank you so much for the amazing 5-star review! We are thrilled to hear that you had a great first experience with us and that you enjoyed our selection and fast shipping. We appreciate your support and look forward to serving you again in the future.”
"I have been shopping with Vitacost for years, with mostly good experiences. This was a particularly frustrating time- the cart page just wouldn’t load, over and over again, and it took a lot of time refreshing any page. In the past, I also had to stop recurring orders because I would always get everything on the base list, even when I canceled it before the deadline."
“I'm sorry to hear about your frustrating experience with our website. We strive to provide a smooth shopping experience, and it's disappointing that we fell short this time. The loading issues you encountered are not typical, and I appreciate you bringing this to our attention. Additionally, I understand how inconvenient it can be when recurring orders don't reflect your cancellations. Your feedback is valuable, and I'll ensure it's shared with our team so we can work on improving these issues. Thank you for your loyalty over the years, and we hope to make your future experiences with us much better.”
A rep from Vitacost, KevinRep, has responded:
“Thank you so much for the amazing 5-star review! We are thrilled to hear that you had a great first experience with us and that you enjoyed our packaging and fast shipping. We appreciate your support and look forward to serving you again in the future”