"Easy to order. Speedy delivery.
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"Seamless experience, reasonable prices and fast delivery!"
“Thank you so much for your kind review! You might have just made us blush a little! We're so happy you had a positive experience with us, and we hope to see you back again soon! Take care!”
"You have the products I need and they reach me within a short amount of time. That's wonderful!"
“We're so happy to hear you are enjoying your experiences with us! Thanks for the kind review!”
"Packaged very well and arrived in a short time!!"
“Thank you so much for the glowing review! We're thrilled to hear that you had a positive experience with us. We appreciate your recommendation and look forward to serving you again in the future.”
"It does not arrive on time"
“I'm sorry to hear that your order didn't arrive on time. I understand how frustrating delays can be, especially when you're looking forward to receiving your products. If you could provide your order number or any details, I would be happy to check the status for you and see what we can do to resolve this issue. Your satisfaction is important to us, and we appreciate your feedback.”
"Ease of ordering
Ease of using website"
“Thank you so much for your 5-star review! We're thrilled to hear that you find our website easy to navigate. We appreciate you spreading the word about Vitacost and look forward to serving you again in the future.”
"I was pleased how fast my order arrived!"
“Thank you for sharing your feedback! We're glad to hear that your order arrived quickly. However, it seems there may be more to your experience that we could assist with. If there are any issues or concerns you're facing, please let us know so we can help resolve them. Your satisfaction is important to us!”
"You should send shipping updates. You use an unkown shipper and my product showed up when i was not expecting it. I do not like my vitamins sitting outside so knowing for sure when they are coming is important."
“Thank you so much for your feedback! We're thrilled to hear that you enjoyed your vitamins! Your suggestion for shipping updates is super valuable, and we completely understand the importance of keeping you informed about your order. We'll definitely take this into consideration to enhance your experience. We appreciate you taking the time to share your thoughts with us!”
"Placed my order and received in less than 5 days. Just don't order anything that can melt. I ordered Skinny Dip products that melted because of the summer heat (I live in the deep South). Other than that, great service!!!"
“Wow, thank you so much for your amazing review! We're thrilled to hear that you had such a speedy delivery experience with us! Your feedback about the melting products is super helpful, and we totally understand how summer heat can be tough on certain items. We're here to help you find the best products for your needs. We can't wait to serve you again soon!”
"Products are described which give you a choice of whether you want to purchase or not. Prices and discounts are also great in this economy. Items are delivered in a reasonable amount of time and if there's a problem items are replaced also in a reasonable amount of time. Overall my experience with your company has been great ."
“Wow! Thank you so much for your amazing review! We're thrilled to hear that we've exceeded your expectations! It's fantastic that you appreciate the product descriptions, pricing, and our commitment to timely deliveries and excellent customer service. Your satisfaction means the world to us, and it's customers like you who keep us motivated to provide the best experience possible. We're so glad to have you as part of the Vitacost family!”
"Vitacost carries the brands I like at a good cost and the delivery time is quick. What more could a customer want!"
“Thank you so much for your kind review! You might have just made us blush a little! We're so happy you had a positive experience with us, and we hope to see you back again soon! Take care!”
"Great product, quick delivery to my home. Always above in quality!"
“Thank you so much for the glowing review! We're thrilled to hear that you had a positive experience with us. We appreciate your recommendation and look forward to serving you again in the future.”
"Products expire relatively soon."
“Thank you for your feedback. We understand how important expiration dates are when it comes to your health and wellness products. We strive to provide our customers with the freshest items possible, but occasionally some products may have shorter shelf lives than expected. We appreciate you bringing this to our attention, and we will make sure to review our inventory processes to improve your experience. If you have specific items in mind, please let us know, and we can assist you further.”
"thanks... you're my go to vitamin shop !"
“We are incredibly grateful that you took the time out to share your feedback with us! Customer satisfaction is our top priority, and we are thrilled that you're enjoying your experiences – it means the world to our entire team! ”
"My order arrived promptly with no substitutes. Wonderful service I’ve come to expect from Vitacost over the decades. Only problem was it was left at the neighbors but I walked next door and let them know I was getting it. (Happens sometimes with new delivery drivers.)"
“Thank you for your amazing review! We're thrilled to hear that your order arrived promptly and just as you expected. It's wonderful customers like you who have been with us over the decades that keep us motivated to provide the best service possible. We're glad you were able to retrieve your package smoothly. Your continued support means the world to us!”
A rep from Vitacost, KevinRep, has responded:
“It’s always a great feeling to know we’ve made our customers happy. Thank you for taking the time to leave your feedback!”