"I received my order from Vitacost timely! The packing was awesome! I will order again!
Thanks Denese Wright"
"Great customer service, items packed nicely and ships in 3 days. The price is reasonable in fact sometimes cheaper than going to the store. This shows how much they care about their customers."
“Wow, thank you so much for your amazing review! We're thrilled to hear that you had such a great experience shopping with us. We take pride in our customer service and ensuring that your items arrive safely and quickly. It's wonderful to know that our prices are competitive and that you feel valued as a customer. Your recommendation means the world to us!”
"Since years, best we can buy for that money, quality and services always the same top level..."
“We are incredibly grateful that you took the time out to share your feedback with us! Customer satisfaction is our top priority, and we are thrilled that you're enjoying your experiences – it means the world to our entire team! ”
"I was able to order the items I wanted at a substantial discount, due to the sale. My shipment arrived in record time!"
“Thank you for taking the time to leave a review! We're thrilled to hear that you are happy with the product, discount, and prompt delivery. Your feedback is important to us, and we appreciate your support”
"I always have a good experience with Vitacost. I find a lot of good deals, and my order arrives quickly. I've never had any problems, in fact, I should probably place more orders than I currently do!"
“We really appreciate you taking the time to leave us a review! These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience!”
"things arrived.
none we broken, yay. "
“Thank you so much for your feedback! We're thrilled to hear that your order arrived safely and intact. It's always a win when everything is in perfect condition! If there's anything we can do to make your next experience even better, please let us know!”
"Was pleased with the free and fast service. The brushed brows ordered on sale appear to be dried up. Would like refund on that item. Everything else was fine."
“Thank you for your feedback! We’re thrilled to hear you enjoyed our free and fast service! We're sorry to learn about the issue with the brushed brows. Your satisfaction is our priority, and we’d love to help you with the refund process. Please provide me with the order number and I'll get that sorted out for you! We appreciate your support and look forward to serving you again!”
"Arrived on time however the cookies were all broken. Thy were packaged in a plastic shipping pouch, should have been packaged in a box for better protection."
“Thank you for your feedback. I'm glad to hear that your order arrived quickly and on time. I apologize for the condition of the cookies; it's disappointing when items don't reach you as expected. Your suggestion to use a box for packaging is valuable, and I will share it with our team to help improve our shipping process. If you’d like, we can explore options for a replacement or refund for the broken cookies. Please let us know how you would like to proceed.”
"My husband loves your Magnesium tabs, and he asked me to order 2 bottles for him. When I tried to do that, the website kept rejecting my order and making me make sure I was a not a robot over and over and over. Finally my husband got an email and verified this was a legitimate purchase, and then we had multiple charges and declined, until the order was received. That was very frustrating, to say the least. Once ordered, the product was delivered on time, with no problems.
"
“Thank you so much for sharing your experience! We're thrilled to hear that your husband loves our Magnesium tabs—it's always wonderful to know our products are making a positive impact! We truly apologize for the checkout issues you encountered; we understand how frustrating that can be, and we appreciate your patience in navigating through it. Your feedback is invaluable, and we’ll definitely look into improving the website experience. We're so happy the product was delivered on time and that everything worked out in the end! Thank you for being a part of the Vitacost family!”
"Easy Peasy! love your site, service and products!"
“Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.”
"I found what I needed with your vitamins and other products. They are great."
“Thank you so much for your fantastic review! We're thrilled to hear you found the perfect organic men's vitamins and that you’re loving them. We take pride in offering quality products, and it’s wonderful to know they meet your needs. Happy to have you as part of the Vitacost family!”
"The order arrived with the tape from the bottom of the box missing and the box was smashed in despite the warning on the side warning “Handle with Care”. As a result a good portion of the contents were destroyed and unusable."
“I'm sorry to hear that your order arrived in such poor condition. It's frustrating when items are damaged during shipping, especially when care instructions are clearly marked. We understand how disappointing it can be to receive unusable products. Please reach out to our customer service team @ 1-800-381-0759 with your order details, and we'll do our best to resolve this for you by either providing a refund or sending replacements for the damaged items. Your satisfaction is important to us, and we appreciate your feedback.”
"4 boxes arrived. With maybe 4 shells intact per box rest shattered … "
“I'm really sorry to hear about the condition of the taco shells you received. That sounds disappointing, especially when you were looking forward to using them. We strive to ensure our products arrive in perfect condition, and it seems we fell short this time. Please reach out to our customer service team @ 1-800-381-0759 so we can assist you with a replacement or refund for the damaged items. Your satisfaction is important to us, and we appreciate your understanding.”
"Great price & quick delivery for a good product! "
“Thank you for taking the time to leave a review! We're thrilled to hear that you are happy with the products, prices, and prompt delivery. Your feedback is important to us, and we appreciate your support.”
"Signed up for text and email and was supposed to get 20% off. Didn’t hapoen. "
“I'm really sorry to hear about the issue you experienced with the discount. It can be frustrating when things don’t go as expected, especially when you were promised a discount for signing up. Please reach out to our customer service team @ 1-800-381-0759 with your order details, and we'll do our best to help you resolve this and ensure you receive the discount you were promised. Your satisfaction is important to us. Thank you for bringing this to our attention.”
A rep from Vitacost, KevinRep, has responded:
“Thank you so much for your amazing 5/5 star review! We are thrilled to hear that you had a quick delivery experience with us and that it was well packaged. What we are most happy about is that you will be ordering from us again. Thank you. Have a great day”