"You always have what I'm looking for at a good price, good quality and pretty fast shipping "
"I have been advertising your products to my trainees and friends, but something I don't like is that the packaging comes dirty , some previously opened and hard to apply some of the specials.
Hope you also have the expiration date checked it conflicts with the production date and or expiration date.
Have taken pictures and will forward to you via email for your review.
I had been a vitacost customer for over 15 years.
Thank you. "
“I appreciate your feedback and understand your concerns. It’s disappointing to hear that your recent experience with us did not meet the standards we strive for, especially regarding the cleanliness of the packaging and the issues with the supplements. We take such matters seriously, as your satisfaction is important to us.
Please know that we are committed to ensuring our products arrive in perfect condition, and I encourage you to send those pictures via email to customersupport@vitacost.com so we can address this issue and prevent it from happening in the future. Regarding the expiration dates, we will certainly look into this as well. Thank you for your loyalty over the years; we truly value your continued support and hope to resolve this for you quickly.”
"Order arrived quickly and was able to replenish my larder with excellent prices as well as trying some new products at reduced prices."
“We're thrilled to hear that you had such a positive experience with your order! It's wonderful to know that you enjoyed trying out a new product and found it at a reduced price. Thank you for choosing Vitacost for your wellness needs!”
"Vitacost is a great health and wellness resource! I have been shopping with them for over 10 years. Their customer service is great and their products are superior. Thanks Vitacost!"
“Thank you so much for your fantastic review! We are thrilled to hear that you have found our products to be trustworthy and that you think our service is great. We are honored to be your go-to source for vitamins and are grateful for your loyalty.”
"Received in a timely manner. Easy to order. Great product.
"
“ Yay! We're so happy to hear that you received your order in a timely fashion and that you found the order process to be easy! We appreciate you taking the time to share your feedback!”
"Our local postmaster refuses to accept deliveries not having a PO Box number.
The order was to be sent by USPS, but there was no space for a PO Box number.
I pointed this out to you in a subsequent email."
“I'm sorry to hear about the trouble you've experienced with your order delivery. It sounds frustrating to deal with postal issues, especially when the required information wasn't included. We want to help resolve this situation for you. Please provide us with your order details so we can assist you in finding a solution. If necessary, we can look into alternative shipping options or resend your order with the correct information included. Thank you for bringing this to our attention, and we appreciate your patience as we work to rectify this.”
"It was ver easy to order, received great communications on my order as well as details on the delivery. Dry pleasant experience "
“Thank you so much for your review! We are thrilled to hear that your experience with Vitacost exceeded your expectations. We always strive to go above and beyond for our customers. Thank you for your trust in us and we look forward to serving you again in the future! ?”
"I have repeatedly ordered from Vitacost because of their prompt, reliable service and products. "
“We are incredibly grateful that you took the time out to share your feedback with us! Customer satisfaction is our top priority, and we are thrilled that you're enjoying your experiences – it means the world to our entire team! ”
"The wife and I have been using this brand for decades now, especially the Shampoo and Body Bar. It is one of our favorite purchases over the years. I would recommend a try and it has natural ingredients not made made preservatives and chemicals. Great Bar of Soap"
“Thank you for taking the time to leave a review! We're thrilled to hear that you are happy with the product. Your feedback is important to us, and we appreciate your support.”
"Maybe others have had better luck but they never sent me anything, nor did they acknowledge my purchase or send tracking inforrmation."
“I'm truly sorry to hear about your experience. It sounds frustrating not to receive updates on your order. We aim to provide timely communication and delivery, and it's disappointing to know we fell short in your case. I would recommend checking your spam folder for any missed emails regarding your purchase. If you still don't see any information, please reach out to our customer service team directly @ 1-800-381-0759. They can assist you in tracking down your order and resolving any issues promptly. Thank you for bringing this to our attention.”
"Excellent customer service fast service"
“Thank you so much for the excellent feedback! We are happy that you enjoyed your experience with us!”
"Vitacost is excellent to work with. The website is user friendly; they sell high quality products and are prompt in getting shipments to you."
“It’s always a great feeling to know we’ve made our customers happy. Thank you for taking the time to leave your feedback!”
"Very easy to place orders to Vitacost.
But today is the 19 and I have not received my order yet.
My package was delivered to the wrong address. I have not gotten yet but I know where it is. "
"Vitacost canceled my order without explanation. This took me be surprise. I have never had trouble with my orders in the past.
"
“I'm sorry to hear about your experience with your canceled order. It's understandable to feel frustrated when something unexpected happens, especially when you've had good experiences before. We strive to provide clear communication, and I regret that we fell short in this instance. If you could provide more details about your order, I would be happy to investigate this further and assist you in resolving any issues. Thank you for bringing this to our attention.”
"I am always amazed when my order arives. Thank you "
A rep from Vitacost, KevinRep, has responded:
“Thank you so much for the glowing review! We're thrilled to hear that you had a positive experience with us. We appreciate your recommendation and look forward to serving you again in the future.”