"My experience is very good! Your shipping time is amazing which is one of the reasons I shop here! However, you have the most expensive shipping of any international shopping I do! It's a little more, it's a lot more! The other company I frequently shop from US offers free shipping over 55.00 and a base shipping of under 10,00. I hope you can do a little better here as it is a deterrent for me to shop from you!"
"Website is easy to shop from along with the amount of items to shop for. Delivery is fast and items are packed with care, right down to bottles and the bags of chips. VitaCost also has so many online coupons to give you the best deals out there on so many products. I shop here more than any other places. "
“Wow, thank you so much for your fantastic review! We're thrilled to hear that you find our website easy to navigate and our delivery speedy! It’s great to know you appreciate the careful packaging of your items too. We always aim to provide the best deals with our online coupons, and it's exciting to see that you shop with us so often! Your support means a lot to us, and we can't wait to keep serving you with more amazing products!”
"GREAT SAVINGS AND WELL PACKED FOR DELIVERY FOR LIQUID HAND SOAPS. MUCH THANKS!"
“You’re welcome! We're so happy to hear that you were pleased with your order!”
"Most the supplements were reasonably-priced, -except for the Berberine/Ceylon Cinnamon at $35.99 a bottle. -You should make a Vitacost generic copy of that hybrid supplement, and not charge so much for it. - J. R. S."
“Thank you for sharing your feedback about the pricing of the Berberine/Ceylon Cinnamon supplements. We understand that pricing can be a concern, and we appreciate your suggestion for a more affordable option. Our team is always looking for ways to improve our product offerings and pricing strategies. Your input is valuable, and we will pass your suggestion along for consideration. If you have any other thoughts or need assistance with anything else, feel free to let us know.”
"My most recent order with Vitacost was for A La Maison French Milled Hand & Body Bar Soap. It is difficult to find such good long-lasting hypoallergenic soap. Vitacost not only has it available, it always offers the soap at an excellent price. The shipping is free once you reach their reasonable $49 minimum order. The delivery was fast, and the product was well packaged."
“Good afternoon and thank you for your kind review! We are so happy to hear that you are able to find your favorite soap with a great price and fast shipping! Take care!”
"Ordering was easy. Was wanting black cherry juice but out of stock every day so I had to place my order and pay for shipping.
Cilantro shipped in a timely matter though.
"
“Wow, thank you so much for your awesome review! We're thrilled to hear that ordering was easy for you and that your cilantro shipped quickly! We totally understand how frustrating it can be when items are out of stock, and we appreciate your patience. Your feedback means a lot to us, and we’re here to help you with all your future orders!”
"Vitacost has excellent customer service and good shipping and good sales and a good variety of healthy products and easy returns."
“We are thrilled to hear that you had such a fantastic experience with us! Thank you for the glowing review and for choosing Vitacost for your healthy living needs. Your satisfaction is our top priority, and we look forward to providing you with exceptional service in the future.”
"you need to step up your act if you expect amazon prime shoppers to accept sub-par delivery. I tried to ask question about a BOGO item & never got a response "
“I'm sorry to hear about your experience with your recent order. It's certainly frustrating not to receive timely updates on your package, and I understand how disappointing it is to receive damaged items. Your feedback about our communication, especially regarding your inquiry about the BOGO item, is important for us to improve. We want to ensure you have a positive experience, and we're here to help resolve these issues for you. If you need assistance with the damaged product or any other questions, please let us know how we can assist you further.”
"Have not received the order as of today "
“I'm sorry to hear that you haven't received your order yet. I understand how frustrating it can be to wait for something you were expecting. I recommend checking the tracking information provided in your confirmation email, as it may give you an update on the status of your shipment. If the tracking details aren't helpful or if it looks like there’s an issue, please reach out to our support team directly @ 1-800-381-0759. We're here to help resolve this for you as quickly as possible. Thank you for your patience.”
"Products arrived promptly and in excellent condition. Thank you for the great care in packaging and delivery speed. "
“It's fantastic to know that our well-packaged products arrived in a timely manner. We appreciate your business and look forward to serving you again in the future. Thank you for the excellent 5 star review!”
"The box of vitamins had 3 broken bottles in it due to poor handling. My husband called a rep and had a productive chat, which straightened out the problem, hopefully. 3 new bottles are being sent as a replacement.
Thank you!"
"Good selection and prompt delivery"
“Thank you so much for taking the time to leave your rating! Please reply and let us know if there is something we could have done differently to earn a 5 star rating from you! We're always looking at bettering our services, so your feedback will help us do so.”
"Love my salts! Great stuff!!!"
“It’s always a great feeling to know we’ve made our customers happy. Thank you for taking the time to leave your feedback!”
"Lousy reps are not USA outsourcing to gosh knows what third world country product was melted and only 60 days till outdated"
“I'm really sorry to hear about your experience with the product you received. It's understandable to be frustrated when things don't arrive as expected, especially with issues like melting and short expiration dates. We strive to provide high-quality products and excellent service. Your feedback is important, and I will make sure to pass it along to our team so we can address these concerns. If you haven't already, please reach out to our customer support @ 1-800-381-0759 so we can assist you further and find a resolution. Thank you for bringing this to our attention.”
"Celtic sea salt, 5 lbs. excellent service and price. "
“We are incredibly grateful that you took the time out to share your feedback with us! Customer satisfaction is our top priority, and we are thrilled that you enjoyed your experience – it means the world to our entire team!”
A rep from Vitacost, KevinRep, has responded:
“We're thrilled to hear that you're happy with your experience and that our shipping time has impressed you! ? Thank you for your valuable feedback about our shipping costs. We truly appreciate you sharing your thoughts, as they help us understand how we can improve. We’re always looking for ways to enhance our services, and your insights will definitely be taken into consideration. We hope to keep you as a valued customer and make your shopping experience even better in the future!”