"whole process was very easy"
"Great prices and selection and quick shipping. thank you"
“Thank you so much for your amazing 5/5 star review! We are thrilled to hear that you had a quick delivery experience with us and you are enjoying the selection we offer and you find the prices to be great!”
"Shopping experience was quick and easy and safe."
“We really appreciate you taking the time to leave us a review! These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience!”
"Ordering was easy and shipping accurate and in good shape"
“We are incredibly grateful that you took the time out to share your feedback with us! Customer satisfaction is our top priority, and we are thrilled that you enjoyed your experience – it means the world to our entire team!”
"Service has always been great. Plus, I will be buying from VITACOST in the future period."
"Everything came the day they promised me, they were quick and on time."
“Thanks for the 5-star review! Your feedback is a great way to let us know we’re on track for making our customers smile! We look forward to serving you again in the future.”
"Excellent service good job"
“Thank you for your excellent feedback! We are so happy you are happy with our customer service as we pride ourselves on it”
"I needed gluten-free coconut cream to make my girls' ice cream, but near impossible to find in any stores within striking distance. However, I put my order in with Vitacost and the delivery was within days. Thank you!"
“We're thrilled to hear that you had such a fantastic experience with us! It's always our goal to provide quick and reliable service, especially when it comes to hard-to-find items like gluten-free coconut cream. We're so glad we could help you make that delicious ice cream for your girls! Thank you for taking the time to share your positive experience—it's customers like you who make what we do so rewarding!”
"It refreshing and has a calming sensation.
Thank you"
“Vitacost strives to deliver the best customer experience, and it makes our day to know we have accomplished just that!”
"Vitacost has great prices, super fast shipping, and a wide selection of items. "
“Thanks for the 5-star review! Your feedback is a great way to let us know we’re on track for making our customers smile! We look forward to serving you again in the future”
"Like Vita Cost, great choices, fair prices, issues with tracking the order, quick delivery, would like better shipping discounts."
“Thank you for the wonderful feedback! We're thrilled to hear that you're enjoying our selection and prices. We're always working to improve, so your comments about the tracking and shipping discounts are much appreciated. Stay tuned for more great deals in the future!”
"Well packaged. Color just right."
“Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.”
"All's well. I've enjoyed your products from time to time for the past few years."
“We're thrilled to hear that you've enjoyed our products over the years! Your support means the world to us, and we're so grateful for your kind words. Thank you for being a part of the Vitacost family!”
"When choosing expedited shipping, the site says “if you order before 1pm your items will typically arrive” by a certain day. This has not been the case the last several times I’ve ordered. I guess the warehouse is too busy to get the orders out in a timely manner. Some of my orders have taken 2-3 days to ship. I would not choose expedited shipping again. Or rely on receiving orders in a timely way. "
“Thank you for your feedback regarding your recent shipping experiences. I understand how frustrating it can be when expectations for expedited shipping are not met. We strive to provide accurate timelines and timely service, and I'm sorry to hear that we've let you down. Your experience is important to us, and we will take your comments into account as we work to improve our shipping processes. If you have any further concerns or if there's anything else we can assist you with, please let us know.”
"Corn starch from Bob’s Redmill is inn18 ounce packages and I wanted one of those packages. It didn’t make sense to me that there would be a box with 4-18 ounce packages in it. I didn’t see that it stated the box had four packages and thought it was just there as a Backdrop. But you got me. And I have four packages of cornstarch "
“Thank you for your feedback. It sounds like there was some confusion regarding the packaging of the cornstarch. We understand how frustrating it can be when a product doesn’t match your expectations. We appreciate you sharing your experience, as it helps us improve our product descriptions for better clarity. If you have any other questions or need assistance with your order, please let us know!”
A rep from Vitacost, KevinRep, has responded:
“Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.”