"i received men's instead, but I have been talking them anyway. we Just moved in and we're waiting for our things to get here, so I had to order them, since I ran out of my immediate suppy of life extension brand, but I was glad to find vitacost again, and I'll order more later."
"I ended up ordering the same thing twice because the tech support said they showed no record of my order. Now I have a double order. "
“I'm sorry to hear about your experience with tech support and the confusion with your order. It sounds frustrating to end up with a duplicate order when you were trying to resolve the issue. I understand how important it is to have clear communication and support. If you haven’t already, I recommend reaching out to our customer service team directly @ 1-800-381-0759 so they can assist you with processing a return or cancellation for the extra order. We appreciate your feedback, and we're here to help make this right for you.”
"We sent you an email with detail earlier today!"
“I’m sorry to hear about the incomplete delivery and understand how frustrating that must be. We take these matters seriously and want to resolve this for you as quickly as possible. Please check your inbox for our response, which will address your concerns. If you need further assistance or if you have not received our email, feel free to reach out to us @ 1-800-381-0759, and we’ll be happy to help. Thank you for your patience.”
"As usual I received excellent service, ease with ordering and immediate shipping. Vitacost has 5 stars here!"
“Thank you so much for your kind review! You might have just made us blush a little! We're so happy you had a positive experience with us, and we hope to see you back again soon! Take care!”
"Always prompt shipping and great sales!"
“We are thrilled to hear that you are enjoying our discounts and quick shipping! Thank you so much for your kind words and for choosing Vitacost. We look forward to serving you again in the future.”
"Great response when I contacted Vitacost regarding an item included that I hadn't ordered. Everything was resolved when Vitacost gave me the item free."
“Wow, thank you for sharing such a fantastic review! We're thrilled to hear that your experience with our customer service was so positive and that we could resolve the issue for you. It's always our goal to ensure that our customers are happy. We appreciate your support and look forward to serving you again!”
"chocolate bars should have been in a cold pack. ordered regular green tea with lemon and rec'd decaf instead. on the bright side the chocolate bars are good to eat and the tea is drinkable."
“I’m sorry to hear about the issues you experienced with your order. We understand how disappointing it can be when products don’t arrive as expected, especially with items like chocolate bars that require special handling. It’s great to hear that you enjoyed the chocolate bars and find the tea drinkable, but we want to make sure you receive exactly what you ordered in the future. Your feedback is valuable, and we will pass it along to our team to ensure we improve our packing and shipping process. If you have any further concerns or need assistance, please don’t hesitate to reach out.”
"Where’s my order?
Order#320585989"
“I'm sorry to hear that you haven't received your shipping notification yet. I understand how frustrating it can be to wait for an order. Please check your email's spam or junk folder, as sometimes notifications can end up there. If you still don’t see it, I recommend checking your order status on our website or contacting our support team directly @ 1-800-381-0759 for real-time updates. We're here to help resolve this for you as quickly as possible.”
"The incorrect product was sent, but you refunded incorrect"
“We appreciate you taking the time to leave your review. Although we sincerely apologize for the incorrect product being sent you, we're elated our Customer Service Team was able to get you a refund in a timely manner!”
"I never seem to get a discount on what I want"
“We're thrilled to hear that your delivery timing was spot on! We always aim to keep our customers satisfied. As for discounts, we constantly have promotions and special offers, so keep an eye out! Thank you for your feedback!”
"Great all around experience"
“We really appreciate you taking the time to leave us a review! These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience!”
"They offer a discount. It’s not applied, then you’re told it expired before it was offered. You cancel the offer. The cancellation is ignored. Then the cancellation is acknowledged, but claimed to be too late. No wonder that ShopRite has canceled any further business with the company. They are beyond WORST,"
“I'm sorry to hear about your frustrating experience. It sounds really disappointing not to have the discount applied as expected and to face challenges with your cancellation. We understand how important these issues are and want to ensure they are addressed properly. If you could reach out @ 1-800-381-0759 with your order details, we'd be happy to look into this further and help resolve the situation for you. Your feedback is valuable, and we appreciate you bringing this to our attention.”
"Great!!! A ton of products and a great experience"
“We are thrilled to hear that you had such a fantastic experience with us! Thank you for the glowing review and for choosing Vitacost. Your satisfaction is our top priority, and we look forward to providing you with exceptional service in the future.”
"Price a little higher than expected and shipping time was fine."
“Thank you so much for your review! We're thrilled to hear that your transaction went well and appreciate your feedback on the pricing and shipping time. We're always working to offer the best value and improve our shipping processes. Your insights are invaluable to us, and we look forward to serving you again soon!”
"First time using this company. Great price, got what I ordered in a timely fashion. "
“Yay! We're so happy to hear that you received your order in a timely fashion and that you enjoy the prices on our products! The thing we are happiest about is that you enjoyed your first order with us! We appreciate you taking the time to share your feedback!”
A rep from Vitacost, KevinRep, has responded:
“Thank you for your awesome review! We're thrilled to hear that you found us again and were able to get your vitamins, even if they weren't exactly what you ordered. It’s great that you’re making the most of the situation! We're here for all your supplement needs and can't wait to help you restock when you’re ready. Happy to have you back at Vitacost!”