"Difficult to use your site. Poor customer service "
"My order, # 31003349, is late; I find no place on the website to make a status inquiry; now you ask for a rating !
You lead with your chin when you ask for feedback at a time when you should be able to see that the order has not been delivered. Furthermore, I was not given the 20% discount after indicating that I'm willing to receive your emails. "
“I understand your frustration regarding the delay in your order and the difficulties you've encountered with our website. It's completely reasonable to expect clear updates on your order status, and I apologize for any inconvenience this has caused you. Additionally, I'm truly sorry to hear that you did not receive the 20% discount you were expecting.
To assist you further, I recommend checking your email for any updates on your order, or you can reach out to our customer support team directly @ 1-800-381-0759 for a more detailed status. They can also help resolve the issue with the discount. Thank you for bringing this to our attention; your feedback is valuable in helping us improve our services.”
"Received a great discount, and the order came quickly"
“Yay! We're so happy to hear that you received your order in a timely fashion and we're very happy that you enjoyed the discount that you received! We appreciate you taking the time to share your feedback!”
"Easy to find website and easy to checkout. Lots of gluten free products which i need. Thanks!"
“We are thrilled to hear that you are enjoying our service and selection of gluten-free products! Thank you for taking the time to share your positive experience with us. We truly appreciate your support as a customer.”
"ok send me a new passward
"
“Good afternoon. We're sorry that you can not access your account. Unfortunately, we can not send you a new password but I have included a reset password link for you: https://www.vitacost.com/MyAccount/PasswordAssistance.aspx?emailid=
If you would rather get help with this, you can call us at 1-800-381-0759 ”
"These sardines are the best tasting I’ve ever had!"
“Thank you so much for your fantastic review! We're thrilled to hear that you loved the sardines and found them at a great price with fast shipping. Your satisfaction means the world to us! Enjoy your delicious sardines, and we can't wait to serve you again soon!”
"Website was informative,delivery was timely, products should work great. "
“Thanks for the 5-star review! Your feedback is a great way to let us know we’re on track for making our customers smile! We look forward to serving you again in the future.”
"I have had to wait on everything that is ordered, I recently ordered something ,never saw it, of course this was not from VITACOST.
It was returned as "undeliverable", can you believe it ? What is going on ? I can understand being out of something very popular being the reason for a second delivery, all & all VITACOST has always been very good, I have been a customer forever, prices have gotten nearly out of control because I order so much I guess, and I still need more. You have been a good company all these years so I will continue to shop with you. thank you"
“Thank you so much for taking the time to share your feedback with us! We truly appreciate your understanding and loyalty over the years. We’re thrilled to hear that you've had a positive experience with Vitacost overall, even amidst some recent delivery hiccups. We’re constantly working to improve our service and ensure that you have access to all your favorite products. We understand how important timely delivery is, and we’re here to support you every step of the way. Your continued support means the world to us, and we can't wait to serve you again soon!”
"Easy website to navigate, good prices and fast shipping. I have ordered from Vitacost for many years and expect to continue to do so. Great company!"
“We are thrilled to hear that you find the website is easy to navigate and you like our fast shipping and that we have everything you need! Thank you for being such a loyal customer – your support means the world to us! We can’t wait to serve you again soon!”
"it seams to me it is working on my blood surgar in lowering it. "
“Wow, thank you so much for your fantastic review! We're thrilled to hear that our supplement is making a positive impact on your blood sugar levels. Your feedback is incredibly valuable, and we're excited to be part of your wellness journey! Keep up the great work!”
"It has been 2 weeks and I have not received my order."
“I’m sorry to hear that you haven’t received your order after two weeks. I understand how frustrating that can be, especially when you’re waiting for something important. Please check your order status through your account or provide me with your order number, and I will do my best to assist you in resolving this issue as quickly as possible.”
"Great price and delivered early."
"Order 2 products and delivery was prompt "
“Thank you so much for your amazing 5/5 star review! We are thrilled to hear that you had a quick delivery experience with us.”
"WHY IS IT NECESSARY TO HAVE TO SIGN IN EACH AND EVERY TIME WITH MY EMAIL & PASSWORD? IT IS SO ANNOYING.
LEARN FROM AMAZON & TARGET HOW TO REVAMP YOUR WEBSITE."
"USPS very slow with delivery."
A rep from Vitacost, KevinRep, has responded:
“I'm sorry to hear that you've had a negative experience with our website and customer service. We strive to make our site user-friendly and provide excellent support, so your feedback is really important to us. If you could share more details about the specific issues you encountered, we would love to assist you further and work on improving your experience. Thank you for bringing this to our attention.”