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Chance of future purchase:
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Customer service:
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Return/Replacement policy:
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Verified
5/5

2024-08-09

Thank you , The ordering goes fast , Iam your number one Customer.

"Thank you.
Vitacost always has what i need.
"


Rep reply posted 2024-08-09
A rep from Vitacost, KevinRep, has responded:

“We are thrilled to hear that you find our ordering process fast and that we have everything you need! Thank you for being such a loyal customer – your support means the world to us! We can’t wait to serve you again soon!”


Verified
5/5

2024-08-09

Flaxseed a go go.

"Expedited receipt of order-Thank you. Very good product."


Rep reply posted 2024-08-09
A rep from Vitacost, KevinRep, has responded:

“Thank you so much for this 5-star review. We are happy to hear you are enjoying your flaxseed and that your receipt got to you quickly We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.”


Verified
5/5

2024-08-09

Great products at reasonable prices.

"This is the first time I used Vitacost as my vet urged me to use them to get liquid vitamin e for my dog who has an issue with her liver. I couldn't believe how many products they had (other than vitamins) and they were very reasonably priced. The Vitamin E was a bit expensive (58.35 for 8 fluid ounces) but every medicine I've bought for my dog (up to 4, along with a special food) has been very expensive from every vendor I've bought from. I wound up buying a moisturizer for my psoriasis from Cerave that I had never seen in any store and it was only $20.89 for 8 ounces. They have quite a selection of things you don't find anywhere else."


Rep reply posted 2024-08-09
A rep from Vitacost, KevinRep, has responded:

“Wow, thank you so much for your wonderful review! We're thrilled to hear that you found great products at reasonable prices on Vitacost! It's fantastic that your vet recommended us for your dog's liquid vitamin E—supporting our furry friends is so important. We're also glad you discovered our wide selection of items, including the Cerave moisturizer for your psoriasis! It’s exciting to know that we could meet your needs. Thank you for choosing Vitacost, and for sharing your experience with us!”


Verified
5/5

2024-08-09

Fast service reliable priducts.

"My family loves Vitacost!"


Rep reply posted 2024-08-09
A rep from Vitacost, KevinRep, has responded:

“Thank you so much for your fantastic review! We're thrilled to hear that you and your family love our products and appreciate our fast and reliable service. Your support means the world to us, and we can't wait to continue serving you with the best products!”


Verified
5/5

2024-08-09

Great products fast shipping

"I was pleased with the products and the fast shipping. "


Rep reply posted 2024-08-09
A rep from Vitacost, KevinRep, has responded:

“We are thrilled to hear that you are enjoying our products and quick shipping! Thank you so much for your kind words and for choosing Vitacost. We look forward to serving you again in the future.”


Verified
5/5

2014-07-16

Fantastic website and food choices

"I love the products they carry. Even the vitamins can be ordered Gluten Free. And I'm talking about with all the other additives also.
They ship quickly and delivery comes in two to three days.
"


Verified
3/5

2024-08-09

BOGO confusion

"Vitacost is usually my first choice for vitamons and supplements. There was a buy one get 50% off tooth paste so I added two to the cart thinking Id get only two. I ended up getting four. The instructions were not clear. Otherwise vitacost was perfect as usual. "


Rep reply posted 2024-08-09
A rep from Vitacost, KevinRep, has responded:

“Thank you for your feedback. I’m glad to hear that you usually have a positive experience with Vitacost and appreciate you bringing this issue to our attention. I understand how frustrating it can be to encounter confusion with promotions. We strive to make our offers as clear as possible, and I apologize for any misunderstanding regarding the BOGO deal. Your input is valuable, and we will take it into consideration to improve our communication. If you have any further questions or need assistance, feel free to reach out.”


Verified
5/5

2024-08-09

Well done!

"Good value and service! I intend to use again!"


Rep reply posted 2024-08-09
A rep from Vitacost, KevinRep, has responded:

“Thank you so much for the amazing 5/5 star review! We're thrilled to hear that you're loving our value and services. Your support means the world to us! We will definitely be here waiting for your next order :)”


Verified
1/5

2024-08-09

Very disappointed

"I had a hard time trying to ser up a password. I finally gave up and signed in as a guest. I submitted an order and it went thru .it was cancelled the next day. Waiting for the funds to be released from my checking account."


Rep reply posted 2024-08-09
A rep from Vitacost, KevinRep, has responded:

“I'm sorry to hear about your experience and understand how frustrating it can be when you're having trouble with account setup and then face issues with your order. It's important to us that you have a smooth shopping experience. Regarding the password setup, if you haven't already, we encourage you to reach out to our support team @ 1-800-381-0759 for assistance; they'll be able to help you reset your password and guide you through the process.

As for your order cancellation and the funds, the release of funds generally depends on your bank's policies, but we can certainly check on the status of your order for you. Thank you for your feedback, and we appreciate your patience.”


Verified
3/5

2024-08-09

Poor delivery

"Delivered at wrong door in dark"


Rep reply posted 2024-08-09
A rep from Vitacost, KevinRep, has responded:

“I'm sorry to hear about your delivery experience. It can be frustrating when orders aren’t delivered correctly, especially in less than ideal conditions. Please let us know if you need assistance with your order @ 1-800-381-0759 or if there's anything we can do to help rectify the situation. Your feedback is important to us, and we want to ensure a better experience in the future.”


Verified
5/5

2024-08-09

Outstanding

"Quick prompt delivery and great prices"


Rep reply posted 2024-08-09
A rep from Vitacost, KevinRep, has responded:

“Thank you so much for your amazing 5/5 star review! We are thrilled to hear that you had a quick delivery experience with us and that you find our prices to be great”


Verified
5/5

2024-08-09

Great service.

"Everything I ordered was received in good condition and I am enjoying being able to order from my home."


Rep reply posted 2024-08-09
A rep from Vitacost, KevinRep, has responded:

“We are so grateful for your 5-star review. Thanks for sharing your rating with us and the Vitacost community!”


Verified
5/5

2024-08-09

Perfect products

"Everything was just as I had expected. "


Rep reply posted 2024-08-09
A rep from Vitacost, KevinRep, has responded:

“Thanks for the 5-star review! Your feedback is a great way to let us know we’re on track for making our customers smile! We look forward to serving you again in the future.”


Verified
5/5

2024-08-08

How did I forget it was SO GOOD!!!

"I had been a lyal and enthuastic customers but stopped shopping. A week ago I needed some supplies - I remembered Vitacost.com abd Voila!! I placed an order, scored some AMAZING DEALS. Bitacist.com is best in vslue, deald abd EXTRA fast shipping!!!"


Rep reply posted 2024-08-09
A rep from Vitacost, KevinRep, has responded:

“We are thrilled to hear that you are loving our Vitacost products! We truly appreciate your support and enthusiasm and we are so thankful you found your way back to Vitacost. Thank you for taking the time to leave us such a wonderful review. Your feedback means the world to us!”


Verified
4/5

2024-08-08

Probiotic Purchase

"I have always preferred purchasing from Vitacost for my probiotic due to having it shipped cold & they are expensive. I usually receive my purchase no more than 2 days after ordering.
Every time my shipment was received in a cold pack in a box wrapped tightly to prevent heat from warming the probiotic.

This time my shipment was delivered in a shipping bag, the cold pack was hot my probiotics were hot. I received my package 2 days after I ordered so I was surprised.
Vitacost is such a great company, I hesitated to write this review. Bottom line, please ship cold packed items in a box not a shipping envelope. I would order again from this company.
"


Rep reply posted 2024-08-09
A rep from Vitacost, KevinRep, has responded:

“Thank you so much for your thoughtful review! We're thrilled to hear that you've consistently chosen Vitacost for your probiotics and appreciate our fast shipping and careful handling. Your experience this time sounds frustrating, and we understand how important it is to receive your products in optimal conditions. We truly value your feedback and will certainly look into this situation to ensure we maintain the high standards you expect. Your loyalty means the world to us, and we're excited to continue serving you with the best products and experience possible!”