"got what I ordered when I needed it. however, there was way too little packing in the shipping box. had the product been in less substantial bags, they might have broken open in transit."
"The selection of products and the prices are excellent. Now that I moved to the New Jersey suburbs, the delivery takes 1 or 2 days longer. As I ordered items that I don’t need right away, it works for me."
“We're thrilled to hear that you find Vitacost convenient and that you're happy with our selection and prices! Thank you for sharing your experience with us. We're so grateful to have you as a customer, and we appreciate your understanding about the delivery times in your new location. We're always here to help if you have any questions or need assistance.”
"I’m pleased with the supplements, food items & other products I’ve been able to find on your website at good prices, especially when you have discount codes.
I just haven’t been able to find an organic or natural multivitamin that meets my needs, for example, one that contains lutein but doesn’t include too much biotin or doesn’t include vitamin k1…
Otherwise, very pleased!"
“We're thrilled to hear that you're quite pleased with the supplements, food items, and other products you've found on our website at great prices! Thank you for sharing your feedback and for being a valued customer. We'll continue working hard to bring you even more amazing products at fantastic prices.”
"packaging was superior !!!!"
“Thank you so much for your wonderful review! We are thrilled to hear that your Vitacost order arrived safely and that you were impressed with our packaging. We appreciate your support and look forward to serving you again in the future.”
"i always have an excellent experience with my orders. I'm so glad I discovered you many years ago and have been singing your praises to everyone I know!"
“We are thrilled to hear that you had a great experience with our service and speedy delivery! Thank you for choosing Vitacost as your go-to shopping destination and that you have told others about us. We truly appreciate your loyalty and look forward to serving you again in the future!”
"Arrived very quickly and was very well packed. Thank you!"
“Yay! We're so happy to hear that you received your order in a timely fashion and that it was packaged well! We appreciate you taking the time to share your feedback!”
"Lousy, I have used Vitacost for a number of years and had no problems, but this time when I went to order I had difficulties with applying a discount code and getting to checkout. I exited the website and was ready to order my items from a different source. It was only when I received a discount code by text that I went back in and tried again and was successful in placing my order. I received the text 1-2 hours after initially trying to place my order. I was totally disappointed and may look for another source, "
“We're thrilled to hear that you've been a loyal Vitacost customer for years! Thank you for sharing your feedback about your recent experience with us. We're sorry to hear about the difficulty you faced with applying the discount code and getting to checkout. We truly appreciate your patience and understanding in resolving the issue. We value your business and hope to continue serving you with top-notch service and quality products.”
"Great products, reasonable prices, excellent service, and quick delivery!"
“Thank you so much for your 5/5 star review! We are thrilled to hear that you find shopping with us easy and convenient. Your feedback means the world to us, and we truly appreciate your support.”
"Your company cancels every order I attempt. At this moment I'm not a fan."
“I'm sorry to hear about the difficulties you've been facing with placing orders on our website. We understand how frustrating this must be for you, and we apologize for the inconvenience it has caused. Please reach out to our customer support team @ 1-800-381-0759 for further assistance in resolving this issue.”
"I've been using Vitacost for a little while now for items that are hard to find in stores. The ease of using Vitacost and the deals have been great thus far. "
“We understand how frustrating it can be when the products you love are not available on other platforms, but we're thrilled that you found them on Vitacost.com. We pride ourselves on providing fast and efficient service. We look forward to serving you again soon!”
"I started ordering products from Vitacost about two years ago. All their products come carefully shipped. They have a wide variety of products. I found new products that I keep ordering every few months. They carry high-quality products.
That helps support my health. Recently I found some new things to try. If I like them I will be ordering from them for those things as well. They have sales every so often. I take advantage of that to try new things. I just really love vitacost!"
“Thank you so much for your amazing 5-star review! We're thrilled to hear that you've been enjoying our wide variety of high-quality products and that they've been supporting your health journey. We're always here to help you discover new products to love, and we appreciate your continued support. Keep an eye out for more sales and exciting new items - we can't wait to hear what you think!”
"good product, fast shipping, great price"
"Love my tea. Thank you for the easy way to order and quick shipping. Your company is the best"
“We're thrilled to hear that you love our tea and had a great shopping experience with us! Thank you for your kind words and for choosing Vitacost. Enjoy your tea!”
"I ordered glass bottled essential oil, they are 32 oz each, both were wrap in heavy bubble wrap, which I do appreciate so much!
However the big box that hold the entire content were only taped once, when I opened the box, the taping on the bottom of the box barely had its holding--gladly I could still get my items fine :)"
“Thank you so much for taking the time to leave your rating! Please reply and let us know if there is something we could have done differently to earn a 5 star rating from you! We're always looking at bettering our services, so your feedback will help us do so.”
"excellent service, delivery and product"
“Thank you so much for the excellent feedback! We are happy that you enjoyed your experience with us!”
A rep from Vitacost, KevinRep, has responded:
“Thank you for taking the time to share your feedback with us! We're thrilled to hear that you received your order on time. Your comments about the packaging have been noted, and we appreciate your input on how we can improve. We're grateful for your support and hope to serve you even better in the future.”