"I have no complaints with Vitacost other than shipping costs. Just make sure to put everything on one order to save on the shipping fee."
"everything was great love the deals and site"
“We're so happy to hear you are enjoying your experiences with us! Thanks for the kind review!”
"Shipping issue? One box did not arrive and one of the other two was very crushed. Lots of crushed cans inside. I think the other may have been crushed too, and ruined because it has some glass jars in it. I asked the FEDEX delivery man about the third box and he told me that there were only two "
“I am so sorry to hear about your experience with the missing and damaged items from your recent order. It sounds like there may have been a shipping issue that resulted in this unfortunate situation. Please reach out to our customer service team @ 1-800-381-0759 with your order details so we can assist you in resolving this matter promptly. Your satisfaction is important to us, and we want to make sure you receive all of your items in good condition. Thank you for bringing this to our attention.”
"Always great experience!
Easy ordering, fast delivery, Great prices and Great product selection!"
“It’s always a great feeling to know we’ve made our customers happy. Thank you for taking the time to leave your feedback!”
"Shipping costs you are making a profit on! i will not order again."
“I'm sorry to hear about your disappointment with the shipping costs. We strive to provide the best value to our customers with competitive pricing. Your feedback is important to us, and we will take it into consideration as we continue to improve our services. Thank you for bringing this to our attention.”
"My experience is mostly fantastic with Vitacost. My bad experiences generally come from the delivery. I've had numerous broken products, and once or so a missing item. Of course that's out of your hands."
“Thank you so much for being a faithful Vitacost customer! We truly appreciate your support. We're sorry to hear about the delivery issues you've experienced, and we'll definitely pass this feedback along to our shipping partners. Your continued loyalty means the world to us!”
"No nonsense shipping and everything I ordered came complete!"
“Thank you so much for the excellent feedback! We are happy that you enjoyed your experience with us!”
"Always great service and fast delivery. I use no other site for my health products."
“We are thrilled to hear that you had a positive experience with our packaging and service! Thank you for choosing Vitacost for your health and wellness needs. We appreciate your support and look forward to serving you again in the future.”
"I received an email saying my order was delivered. But, I could not find it. So, I drove to the top of my driveway in the dark with my headlamp and searched. It had been hidden behind my recycle cart in some tree branches. It WAS NOT DELIVERED TO MY DOOR AS MOST OF MY OTHER ON-LINE ORDERS ARE. It is one tenth of a mile to my house from the main road down a steep PAVED driveway and 90% if people have no trouble making deliveries. Somebody needs some training. Or, a better understanding of what "delivery" means."
“We're sorry to hear about your experience with the delivery of your order. We understand your frustration and apologize for any inconvenience this may have caused. We appreciate your feedback and will share this with our team to ensure that we provide better service in the future. Thank you for bringing this to our attention.”
"I love Your products. I love the fact that your prices are lower when you subscribe. What I don't like is the fact that you will not let me buy my products using Pay Pal when I subscribe. I try to be careful about not giving my information to very many people. I use pay pal when buying and I would subscribe and have it delivered periodically if I could do it through Pay Pal."
“Thank you so much for your feedback and for being a valued customer! We're thrilled to hear that you love our products and our subscription discount. We appreciate your suggestion regarding using PayPal for subscriptions and we'll definitely pass this onto our team for consideration. Your input helps us to improve and provide the best experience for our customers.”
"The selection of products is excellent and their availability is, too. The shipping is as quick as a flash.
The items are very well packed. The website is easy to use. The special offers and sales are great. I am a big fan of Vitacost!"
“Thank you so much for your incredible review! We are thrilled to hear that you have been a loyal Vitacost customer for many years and that you enjoy our wide selection of products, quick shipping, well-packed items, user-friendly website, and amazing special offers and sales. We truly appreciate your support and are grateful to have you as a big fan of Vitacost!”
"I got what I needed for a good price. No problem. "
“Thank you for the amazing review! We're thrilled to hear that you found everything you needed at a great price. We truly appreciate your support and hope to continue serving you in the future.”
"I love the idea that the more you buy, the cheaper it is. Thanks for all your special offers. Order came quickly."
“Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.”
"I get every thing I order no mistakes and I get discount codes sent to me in the mail"
"The Myriad of coupons really works you and the bottom line is you end up making us work like broke peasants for coupons that don't work at least half the time, it is so entirely annoying and makes the otherwise pretty good experience a crummy one I realize this may not be precisely written but it is the experience I keep having"
“I'm sorry to hear about your frustrating experience with our coupons. We understand how important it is to have a seamless shopping experience, and we apologize for any inconvenience caused by non-working coupons. Your feedback is valuable to us, and we will look into this matter to ensure that our coupon system is functioning properly. Thank you for bringing this to our attention.”
A rep from Vitacost, KevinRep, has responded:
“Thank you for the glowing review! We're thrilled to hear that you found everything you needed with Vitacost. We appreciate your feedback about the shipping costs and will definitely take it into consideration for future improvements. We look forward to serving you again soon!”