"Received everything as ordered and fairly quick delivery . The only complaint I have is that everything in box was warm ( including almond milk & 2 bottles of supplements ) . Temperature was 90 degrees outside and was not home for an hour but I all items were extremely hot so not sure if it was lying around in car before being delivered. "
"Wish you carried more food products. "
“Thank you for the wonderful review! We are thrilled to hear that you are enjoying our products and appreciate the fast delivery. Your feedback about expanding our food selection is noted, and we will certainly consider adding more options in the future.”
"Cereal arrived I crushed!! Thank you!! "
“We are thrilled to hear that your cereal arrived in perfect condition and that you are happy with our timely shipment! Thank you so much for the wonderful feedback!”
"The products I order from Vitacost are nicely delivered. The prices are reasonable and if you order cooking oils that come in glass bottles,
they come wrapped in a lot of paper or bubble wrap so they don’t break."
“Thank you for taking the time to leave a review! We're thrilled to hear that you are happy with the product, prices, and packaging. Your feedback is important to us, and we appreciate your support.”
"Box arrived open with one item.missing. I got replacement within 24 hours!"
“We appreciate you taking the time to leave your review. Although we sincerely apologize for the open order and missing item, we're elated our Customer Service Team was able to get you a replacement quickly!”
"First time I have had an issue, but was not happy with this order, only received part of my order and then had to re-order"
“I'm sorry to hear about the issue you experienced with your recent order. We understand your frustration and we apologize for any inconvenience this may have caused. Please contact our customer service team @ 1-800-381-0759 so we can assist you in resolving this matter promptly. Thank you for bringing this to our attention.”
" I ordered Dr. Bonners Soap because your site promised a 20% discount for Dr. Bonner products. When I checked out you did not honor the discount - you said it did not apply to that Dr. Bonner product. Fraud!!
there were other discounts you promised which you did not honor - disgraceful. I used to trust your site - No more. I used to recommend your site - No more.
You have **** in your water.
Very unhappy!"
“I'm truly sorry to hear about the issue you experienced with the promotional discount on your Dr. Bronner's soap purchase. We value your trust and satisfaction, and it's disappointing to hear that we fell short of meeting your expectations in this instance. We'd like to make this right for you, so please reach out to our customer service team @ 1-800-381-0759 with your order details so that we can investigate what happened and assist you further. We appreciate your feedback and hope to have the opportunity to regain your trust in us.”
"Order on hold and no reason 615337139"
“We're very sorry that your order is on hold. After looking into it, we discovered that your order was randomly selected to be verified before it will ship. On 7/26 an email was sent to your email address you used on the order. You will need to respond to that email before they can release the order. If you do not see it in your inbox, please check your junk/spam folders as our verification emails often end up there. Thanks!”
"Easy to order, quick to receive, packed appropriately, will be enjoyed as they are the best."
“Thank you so much for the excellent feedback! We are happy that you enjoyed your experience with us!”
"The lady that answered the phone, could care less about my needs, I told her I was a 1st time caller, and when I asked her what she would recommend for energy, she said " I don't know, what do you want" I said I don't know what you have, she wasn't helpful at all. My friend had given me the phone number to order, and the lady that answered, said why didn't u order online? I tried to explain, I had never heard of them before my friend gave me the number. I think I'll look else wear, next time, i felt like I was bothering her, just to ask a question, she was extremely rude, and a terrible person to be representing the company. Not the least bit helpful. Good thing I had the name of the product my friend told me to order, bc the lady that answered the phone wouldn't have been any help at all. She's a terrible 1st impression of your company. "
“We sincerely apologize for the experience you had with our customer service representative. This is not the level of service we aim to provide to our customers, especially first-time callers. Your feedback is valuable to us, and we will address this issue internally to ensure it does not happen again in the future. Thank you for bringing this to our attention.”
"They have comparable pricing on supplements, though I was most surprised to find my favorite cereal for a steal here! Amazon charges an arm & a leg for it, but not Vitacost, which I had no idea sold food. Cereal (and other items I ordered) were shipped and arrived in better condition than when I order from Amazon. I'll probably have to succumb to a membership once I run out of cereal, since I was actually able to afford more than my usual amount than last time, but I do like that VitaCost doesn't require one to make an order. My only critique is I got spammed daily after my order without my consent. It was easy to unsubscribe, but the fact the company did that was a no-no. We're all getting too many unsolicited emails and texts these days, which can especially be overwhelming for those with mental disabilities. Otherwise, they probably have me as a customer for life b/c they sell my favorite cereal. I just hope they don't spam me again if I do another guest order."
“Thank you so much for sharing your experience with us! We are thrilled to hear that you found great pricing and were pleasantly surprised by our selection of food items, especially your favorite cereal. We're glad to hear that your order arrived promptly and in great condition. We appreciate your feedback and hope to continue providing you with affordable options for all your needs.”
"I was sent a wrong and not sent the item I needed the most and the shipment took long!"
“I'm sorry to hear about the mix-up with your order. We understand how frustrating it must be to receive the wrong item, especially when it's something you needed the most. We apologize for any inconvenience this may have caused. Please reach out to our customer service team @ 1-800-381-0759 so we can address this issue and get the correct item to you as soon as possible. Thank you for bringing this to our attention.”
"Good product & Good price"
“Thanks for the 5-star review! Your feedback is a great way to let us know we’re on track for making our customers smile! We look forward to serving you again in the future”
"After experiencing punctured soy milk boxes with other companies, we buy Eden soy exclusively from Vita cost. The price is much lower than everywhere else online and brick/mortar. Shipping is free, and they use super-strong inflatable packaging that ensures no leaks or damage. "
“Thank you so much for your wonderful review! We are thrilled to hear that your Vitacost order arrived safely and that you were impressed with our packaging. We appreciate your support and look forward to serving you again in the future.”
"Never got a refund and never got the product "
“I'm sorry to hear about the trouble you've experienced with your order. Please reach out to our customer service team @ 1-800-381-0759 with your order details so we can investigate and resolve this issue for you promptly. Your satisfaction is very important to us, and we want to make things right for you. Thank you for bringing this to our attention.”
A rep from Vitacost, KevinRep, has responded:
“Thank you so much for your feedback! We're thrilled to hear that your order arrived quickly and intact. We apologize for the warm items you received due to the high temperatures outside. We'll definitely take your experience into consideration and work on ensuring better shipping conditions in the future. Your support means the world to us!”