"Fast ship, buy easy, great prices"
"Vitacost never disappoints! Great products every time (minus the time I got calcium and it was all broken to pieces), give or take. But this delivery was spot on! Plus they have great BOGO deals! "
“Thank you so much for taking the time to leave your rating! Please reply and let us know if there is something we could have done differently to earn a 5 star rating from you! We're always looking at bettering our services, so your feedback will help us do so.”
"On time delivery on great products with excellent prices!"
“We're so happy to hear you are enjoying your experiences with us! Thanks for the kind review!”
"Still the 1st place I turn to when looking for online health products."
“We are thrilled to hear that you had a great experience with our company! Thank you for choosing Vitacost as your go-to shopping destination for your health product needs. We truly appreciate your loyalty and look forward to serving you again in the future!”
"My first two orders were great but this last one had damaged items and they left my package out by the road where anyone can grab it."
“I'm sorry to hear about the issues you experienced with your recent order. We understand how frustrating it can be to receive damaged items and have your package left in an inconvenient location. Please reach out to our customer support team @ 1-800-381-0759 so we can assist you with resolving these issues and ensuring a better experience in the future.”
"The order arrive quickly and accurately. But there were too many follow up emails. "
“We're so glad to hear that your order arrived quickly and accurately! Thank you for your feedback about the follow-up emails - we'll definitely take that into consideration to improve our customer experience. Enjoy your products and we look forward to serving you again soon!”
"All my previous orders are available for me to reorder. I go down the list, picking what I need, then add all of it to my cart. The additional discounts are listed on each eligible product and discounts can often be stacked. If you sign up for text alerts, there are several discount opportunities per month. "
“Thank you so much for sharing your amazing experience with us! We're thrilled to hear that you love our great deals, huge selection, and excellent prices. It's fantastic to know that you find our reorder feature convenient and that you appreciate the additional discounts available on our products. We're so grateful for your support and loyalty – thank you for being part of the Vitacost family!”
"I wish vitacost would compete with all of the other companies that ship to Maui Hawaii at normal rates. we have dropping our vitacost shopping by 90% due to the insane costs that get added to our orders. every other vendor ships for much much less!
the vitacost products are fantastic. the shipping cost is nuts!"
“I'm sorry to hear about your experience with the shipping costs to Maui, Hawaii. We understand your frustration and we appreciate your feedback. We will definitely take this into consideration and see if there are any ways we can improve our shipping rates for customers in your area. Thank you for your continued support and for bringing this issue to our attention.”
"Your Website use to be customer friendly but not any more. Very hard to get order paid for and shipped. I have ordered from Vitacost dozens of time. Your website use to be very friendly but not any more. For the older generation, less is more, but try to get that through a young programers head. MR. A "
“I'm sorry to hear about your frustration with our website. We appreciate your feedback and will definitely take it into consideration as we work on improving the user experience for all our customers. Thank you for your loyalty and for bringing this to our attention.”
"Local store did not have but you came thru!"
“We understand how frustrating it can be when the products you love are not available on other platforms, but we're thrilled that you found them on Vitacost.com. Thank you for your fantastic review.”
"The experience was very acceptable. Ordering was quick and easy, shipping was quick, and receipt was quick. And my order was exactly what it was supposed to be."
“Thank you so much for your 5/5 star review! We are thrilled to hear that you had such a positive experience with us. We truly appreciate your support and look forward to serving you again in the future.”
"Good company the Best. Very cool "
“It’s always a great feeling to know we’ve made our customers happy. Thank you for taking the time to leave your feedback!”
"The website was a bit sluggish and slow but could be due to many people trying to order. I received my tracking number and 2 days later it arrived. Loved that Artisan flour was put into ziplock bags in case they broke!!"
“Thank you so much for your kind words and feedback! We're thrilled to hear that your order arrived promptly and that you enjoyed the extra care we put into packaging your artisan flour. We appreciate your support and hope to serve you again soon!”
"It was good, Not much else to say"
“We're so happy to hear you are enjoying your experiences with us! Thanks for the kind review!”
"I've bought from Vitacost for many years and have always had speedy delivery, order is always right and your prices are competitive and always find they are in my budget. Thank you one of the few on line experiences I have had repeatedly!"
A rep from Vitacost, KevinRep, has responded:
“Thank you so much for the amazing 5/5 star review! We're thrilled to hear that you're loving our products, prices and fast shipping. Your support means the world to us! ??”