"great website and selection of products. good prices, fast shipping. "
"Stocked up and got a discount. Love it "
“Thank you for taking the time to leave a review! We're thrilled to hear that you are happy with the discount, and fast service. Your feedback is important to us, and we appreciate your support.”
"I received my order of oat bran in a very timely fashion. The product is consistently good."
“Thank you so much for your glowing 5-star review! We are thrilled to hear that you had a great experience shopping with us and that you found exactly what you were looking for with our oat bran and in a timely manner. Enjoy your purchase, and we look forward to serving you again in the future!”
"Easy ordering and very quick delivery. Packages were intact when they arrived!"
“Thank you so much for taking the time to leave your rating! Please reply and let us know if there is something we could have done differently to earn a 5 star rating from you! We're always looking at bettering our services, so your feedback will help us do so.”
"Quick and prompt delivery"
“Yay! We're so happy to hear that you received your order in a quick and prompt fashion! We appreciate you taking the time to share your feedback!”
"Everything went well. My order was delivered promptly and in excellent condition.
Thank you for upping your game Vitacost. "
“Thanks for the 5-star review! Your feedback is a great way to let us know we’re on track for making our customers smile! We look forward to serving you again in the future.”
"My order arrived quickly as described"
“Thank you so much for your amazing 5/5 star review! We are thrilled to hear that you had a quick delivery experience with us.”
"cacao butter was melted, you should indicate on the package, that it is food, perishable, that way, they will not keep it in the space which is not airconditioned "
“I'm sorry to hear about your experience with the melted cacao butter. We appreciate your feedback regarding the packaging information, and I will be sure to pass it along to the appropriate team for review. Thank you for bringing this to our attention.”
"Thank you Vitacost, for making it possible to find the
fermented cacao on your list of available merchandise.
It is not a common item to find, so you having it is
a beautiful surprise and greatly appreciated.
Warmest Regards,
Heidi"
“We're so thrilled to hear that your products arrived in perfect condition, Heidi! We're delighted that you found the fermented cacao on our website and that we could provide such a unique item for you. Thank you for your kind words and for choosing Vitacost!”
"Price is going up - website not as efficient as before- delivery late."
"I received the wrong item. They refunded my money but would not send me the correct item. I had to reorder it myself. That’s terrible customer service. Not happy with Vitacost."
“I'm sorry to hear about your experience with receiving the wrong item and the inconvenience it caused. We strive to provide top-notch customer service, and it's disappointing to hear that we fell short in this instance. Your feedback is valuable to us, and we will address the issue to prevent similar mistakes in the future. If there is anything else we can assist you with, please feel free to reach out.”
"Very easy to order and got the shipment 2 days early."
“Yay! We're so happy to hear that you received your order early and that you were satisfied with the ease of ordering! We appreciate you taking the time to share your feedback!”
"Same as usual with Vitacost, excellent. "
“We are so grateful for your 5-star review. Thanks for sharing your rating with us and the Vitacost community!”
"great price. excellent products"
“Thanks for the 5-star review! Your feedback is a great way to let us know we’re on track for making our customers smile! We look forward to serving you again in the future.”
"Vitacost provides such an extensive variety of products which I was unaware were so beneficial. Each of these products I ordered assist me in living enjoyably despite my age. The prices are reasonable and delivery timely every time. I look forward to ordering with Vitacost every time."
“Thank you so much for your amazing review! We're thrilled to hear that you are enjoying our wide selection of products and finding them beneficial. It's fantastic to know that our products are helping you live a more enjoyable life. We appreciate your loyalty and are delighted to have you as a happy customer.”
A rep from Vitacost, KevinRep, has responded:
“Thank you for the amazing 5/5 star review! We are thrilled to hear that you are loving our products, website, selection, prices, and shipping speed. Your support means the world to us!”