"Prompt shipping, always receive exact item ordered, glass items always wrapped in protective covering. "
"Wide range of products at a good price"
“Thank you so much for your glowing review! We are thrilled to hear that you had a positive experience shopping with us again. Our team works hard to provide a wide selection of products at great prices”
"Easy to order. Good value for quality products."
“Thank you so much for your 5/5 star review! We are thrilled to hear that you find shopping with us easy and convenient. Your feedback means the world to us, and we truly appreciate your support.”
"Order was effortless and received my order quickly."
“ Yay! We're so happy to hear that you received your order in a timely fashion! We appreciate you taking the time to share your feedback!”
"Nice choices, good prices, easy browsing and fast shipping make an excellent online experience."
“Thank you for being such a loyal Vitacost customer. We are very happy to hear that you are pleased with not only our products but our service as well. We pride ourselves on our customer service. Thanks for being a part of the Vitacost family!”
"I just bought my second batch of herbs and spices in bulk from Vitacost and both the quality and the price are fantastic! Im glad Vitacost sells bulk herbs and spices, it’s my new go to shop when it’s time to restock!"
“We are thrilled to hear that you had a great experience with our service and speedy delivery! Thank you for choosing Vitacost as your go-to shopping destination. We truly appreciate your loyalty and look forward to serving you again in the future!”
"Easy shopping had shipping was quick "
“Your kind words about our company are really appreciated. We love making our customer’s days and we can’t wait to have the opportunity to make you smile again! Thanks for choosing us!”
"The delivery itself was fine - the problem was the handling of the contents. Three chocolate bars were included but had just been tossed in the box without any protective packaging so each had exploded in the box. Every one of the dozen or so bottles of supplements had sizable smears of chocolate on it and also on the inner side of the box."
“I'm sorry to hear about your recent experience with your order. It's definitely not the level of service we aim to provide. Please reach out to our customer service team @ 1-800-381-0759 so we can assist you with a resolution and ensure your future orders are handled more carefully.”
"When I purchase and you send via any way other than FedEx, my packages come within a few days. When FedEx is involved, it's a week or so. Plus, the packages are usually damaged. If you continue to send via FedEx, I'm no longer shopping with Vitacost and I will recommend to other customers to make the change as well."
“I'm sorry to hear about your negative experience with FedEx deliveries. Your feedback is valuable, and I will pass it along to the appropriate team to address this recurring issue with damaged packages and delayed delivery times when shipped via FedEx. We strive to provide a seamless shopping experience for all our customers, and we appreciate your loyalty. Thank you for bringing this to our attention.”
"Order was lost they fixed it."
“Thank you so much for your kind words! We are thrilled to hear that we were able to resolve the issue with your order. Your satisfaction is our top priority, and we appreciate your support. If you have any further feedback or questions, please don't hesitate to reach out.”
"Vitacost is an easy site to navigate with good variety."
"Found every thing I was looking for."
“Thank you so much for your glowing 5-star review! We are thrilled to hear that you had a great experience shopping with us and that you found exactly what you were looking for. Enjoy your purchase, and we look forward to serving you again in the future!”
"Fast, efficient, cost effective !"
“We're thrilled to hear you were satisfied with your order! Welcome to our Vitacost Family!”
"Items were received quickly and packaged well. Thank you. "
“You’re welcome! We're so happy to hear that you were pleased with your order and the quick delivery! Thank you for your fantastic review.”
"Easy to order and came quickly "
“We're thrilled to hear that you had such a positive experience with us! Thank you for taking the time to share your feedback. We are always here to make shopping easy and convenient for you.”
A rep from Vitacost, KevinRep, has responded:
“Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.”