"I always have a great experience with Vitacost products.
For the first time ever, I had a shipping issue. When I reached out to Vitacost about it, they immediately took care of the issue. I'm super impressed with their customer service."
"Vitacost always excells with orders. There is an issue with some local Fed Ex warehouses, that handle these orders. And that is sad. But, Vitacost always comes through when there are issues with deliveries. I will add, in all the first years of ordering Vitacost, I never had issues, until this past year. I have been ordering from Vitacost now, for about five years. So it's definitely a local issue. "
“Thank you so much for your continued support and loyalty over the past five years! We are thrilled to hear that you're happy with our service and that we've been able to resolve any delivery issues that have come up. We appreciate your understanding and patience during this time. Thank you for choosing Vitacost!”
"Found many products I could not find other places. Prices were great, ease of check out & shipping was perfect"
“We understand how frustrating it can be when the products you love are not available on other platforms, but we're thrilled that you found them on Vitacost.com at a better price. We pride ourselves on providing fast and efficient service, so we're delighted to hear that your order arrived quickly. We look forward to serving you again soon!”
"My order was priced reasonably and delivered within a few days. Love the great buys on vitamins & other products."
“Thank you so much for the amazing 5/5 star review! We're thrilled to hear that you're loving our the prices on our vitamins and our quick delivery Your support means the world to us! ??”
"Great services and productd"
“Hearing how much you love service and products has brightened up our day at Vitacost! Thanks for the great review you left us!”
"I received my order quickly and am happy with the products."
“Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.”
"I am very pleased that I could find the cat food my cat enjoys and schedule it monthly. Thank you so much. "
“We're thrilled to hear that you had a great experience with your first order! We're so glad we could help you find the cat food your furry friend enjoys and set up a convenient monthly delivery for you. Thank you for choosing Vitacost, and we look forward to serving you again in the future!”
"the wrong order was sent, unable to return for correct order. Have to refund and reorder, which is time consuming and a long waiting process before our order arrives. "
“I'm sorry to hear about the mix-up with your order. Please reach out to our customer service team @ 1-800-381-0759 so we can assist you with returning the incorrect items and expediting the process of getting your correct order to you as soon as possible. We apologize for any inconvenience this may have caused.”
"Fast service at a great price. very satisfied."
“Thanks for the 5-star review! Your feedback is a great way to let us know we’re on track for making our customers smile! We look forward to serving you again in the future.”
"Placed 4 orders. Got email confs. 3 didn't show up and I was charged. They don't show in my Vitacost account? Customer service has not been helpful. I feel like I am stuck at the DMV."
“I'm sorry to hear about your experience with your recent orders. We apologize for any inconvenience this may have caused you. We would like to investigate this issue further and ensure that your orders are properly processed and resolved. Please call us at 1-800-381-0759 so we can assist you in resolving this matter promptly. Thank you for your patience and understanding.”
"Me faltaron 2 frascos de B-12
"
“I'm sorry to hear that you didn't receive all of your B-12 bottles in your order. Please contact our customer service team @ 1-800-381-0759 so we can resolve this issue for you. Thank you for bringing this to our attention.”
"Vitacost offers a vast array of great products for those of us seeking healthy alternatives. The very few times I had a problem with a shipment, their staff was eager to help which made the corrective process extremely easy!"
“We appreciate you taking the time to leave your review. Although we sincerely apologize for the few times there was a problem with your order, we're elated our Customer Service Team was able to get it correctly in a timely manner!”
"I was recommended multi vitamins by my daughter, so I went online to order, the price was good for the amount of vitamins, once ordered it didn’t take long to receive my order."
“We are incredibly grateful that you took the time out to share your feedback with us! Customer satisfaction is our top priority, and we are thrilled that you're enjoying your experiences – it means the world to our entire team! ”
"If my address is wrong in system, or if incomplete? Why did your send my order? I don’t know what is wrong? What went wrong? I can’t check to verify info., is accurate. No exchange of goods have been received! Unable to purchase anything from the US for myself anyways? I’m at a loss of words."
“I'm sorry to hear about the trouble with your order. It sounds like there may have been some issues with the shipping address or the delivery process. To resolve this, please contact our customer service team @ 1-800-381-0759 as soon as possible so we can investigate the details of your order and ensure that the correct information is on file. We apologize for any inconvenience this may have caused you and we will do our best to assist you in getting this matter resolved promptly.”
" They ship my orders fast and everything is well packaged. "
“Thank you for that fantastic review. It's fantastic to know that our well-packaged products arrived in a timely manner. We appreciate your business and look forward to serving you again in the future.”
A rep from Vitacost, KevinRep, has responded:
“We appreciate you taking the time to leave your review. Although we sincerely apologize for the shipping issue, we're elated our Customer Service Team was able to get a resolution that was satisfactory to you in a timely manner!”