"I love all the products I get here. "
"Great price, vast amount of quality products, and fast shipping."
“Thank you so much for the amazing 5/5 star review! We're thrilled to hear that you're loving our products and shipping and prices. Your support means the world to us! ??”
"What has happened with the packaging dept? Lately I always receive at least one item if not several that are crushed or broken within the box. Shipping box is not damaged. Please take more care in the shipping and packaging dept. Thank you!"
“I'm sorry to hear about your recent experience with the packaging of your orders. We understand how frustrating it can be to receive damaged items, and we appreciate you bringing this to our attention. We will definitely look into this matter and do our best to ensure that your future orders arrive in perfect condition. Thank you for your feedback.”
"Great product shipped right away"
“Yay! We're so happy to hear that you received your order in a timely fashion and you are enjoying the product! We appreciate you taking the time to share your feedback!”
"I ordered two bottles of Niacinamide. Instead I got two bottles of Melatonin. The rest of the order was OK"
“I'm sorry to hear about the mix-up with your order. Our team works hard to ensure accurate shipments, so it's disappointing to hear about this mistake. Please contact our customer service team @ 1-800-381-0759 so we can assist you with getting the correct product sent out to you as soon as possible. Thank you for bringing this to our attention.”
"I received two bottle of aspirin. I take one a day expression date is too close. I will not be able to finish two bottles less than one year."
“I'm sorry to hear about your experience with the aspirin you received. It's important for products to have a reasonable expiration date to ensure their effectiveness and safety. We take your feedback seriously and will look into this matter to prevent similar occurrences in the future. Thank you for bringing this to our attention. If you would like a replacement bottle, please call us at 1-800-381-0759.”
"Order was complete, came really quickly."
“Yay! We're so happy to hear that you received your order in a timely fashion and that everything you ordered was accounted for and the order was complete! We appreciate you taking the time to share your feedback!”
"everything in the order was exactly as depicted"
“We're so happy to hear you are enjoying your experiences with us! Thanks for the kind review!”
"I couldn’t find my favorite digestive in the usual places, but I found it here and at a great price."
“We understand how frustrating it can be when the products you love are not available on other platforms, but we're thrilled that you found them on Vitacost.com at a great price. We pride ourselves on providing fast and efficient service. We look forward to serving you again soon!”
"Very fast delivery-everything had good dates not expired.
Thank you"
“Thank you so much for your amazing 5/5 star review! We are thrilled to hear that you had a quick delivery experience with us and all the products had good dates on them.”
"I found what I needed on the site. I bought a flax product and got a great price and rapid delivery. I would recommend by the cost for nutritional supplements and flax products."
“Thank you so much for your fantastic review! We're thrilled to hear that you found what you needed at a great price and that our delivery was speedy. We appreciate your recommendation and look forward to serving you again for all your nutritional supplement needs!”
"Great selection & prices. Package always arrives quickly. I count on Vitacost for all my supplement needs and other items."
“Thank you for choosing Vitacost! We are thrilled to have earned your trust with our selection, prices and quick shipping times. We look forward to being your go-to destination for all your vitamin and supplement needs”
"I have been purchasing Nordic Naturals Omega 3 Fish oil capsules for years. Vitacost provides then at a good pricee and I`ve not had to worry about delivery. Very satisfied!"
“Your kind words about our company are really appreciated. We love making our customer’s days and we can’t wait to have the opportunity to make you smile again! Thanks for choosing us!”
"Vitacost most always has what I need & has fast shipping."
“Thank you so much for the excellent feedback! We are happy that you enjoyed your experience with us!”
"I have been ordering from Vitacost for many years .In the past my orders have been shipped from Las Vegas and I received in 2 days (I live in Northern California).However my last two orders have been shipped from small towns in Kentucky and North Carolina and took six days to reach me.
This is unacceptable. I am going to switch to Iherb which is based in California and past deliveries have reach me in one to two days."
“I'm sorry to hear about your recent shipping experience with us. We understand the importance of timely deliveries and we apologize for any inconvenience this may have caused you. If you decide to give us another chance in the future, please reach out to our customer service team @ 1-800-576-4377 for any assistance or special requests. Thank you for your feedback, and we wish you the best with your future purchases from another retailer.”
A rep from Vitacost, KevinRep, has responded:
“Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.”