"On July 4/23 I ordered a large canvas Hoyer pad, it was much too large, so I
Ordered the smaller canvas pad, I received it, too small, vitality sent my refund
41.76 Vitality did not refund 109.74 for the large pad,
I have tried contacting them to resolve this issue, has not been able to."
"Signed up for ads to get 5% off and coupon code didn’t work. "
“We apologize for any coupon issues, we will take a look into this matter, please watch your email for any updates. If you have any issues in the future please do not hesitate to give us a call. Thank you and have a great day. ”
"Timely delivery and well packaged."
“Hello, we are pleased to hear you received your order in a timely manner. Thanks for the review. We hope you enjoy the rest of your day! ”
"Ordering on the website was so easy. I found exactly what I wanted and it was at a good price. Very pleased!!"
“Were very happy to hear that the ordering process was easy and that you were able to get the items you needed, thank you for taking the time to leave a review!”
"90# woman with only one leg broke plastic release buckle. "
“Thank you for the feedback. We’re sorry your experience wasn’t the best it could be but appreciate you taking the time to relay this. We will share this with the team.”
"I ordered over 200 dollars worth of merchandise and tried to use the coupon to save 5% that was sent via email today and it says it was invalid. Seriously!!! This is not the first time you advertised savings and it doesn't go through. No one has time to call you customer service number for it to go through."
“We apologize for any coupon issues, we will forward this information to our team to further take a look into this matter, please watch your email for any updates. If you have any issues in the future please do not hesitate to give us a call. Thank you and have a great day. ”
"Easy to find information on product needed. Love the fast shipping option. Price was reasonable compared to other sites. "
“Hello, thank you for the positive review! We are happy to hear that it you were all around pleased. We look forward to seeing you again!”
"Website said sign up and get free shipping!!! Didn't get my free shipping!!!"
“Thanks for your feedback. We’re sorry to hear you're disappointed, unfortunatly at the time of the order we did not have a free shipping promotion going on but there is the option of setting it up as reoccurring delivery of a set interval to obtain free shipping that way. We apologize for any confusion. If you have any questions in the future please don't hesitate to reach out to us we'd love to help.”
"It was very easy to order with Vitality. The medical supplies arrived quickly and were exactly what I needed. "
“Were very happy to hear that the ordering process was easy and that you were able to get the items you needed in a timely manner, thank you for taking the time to leave a review!”
"Fast delivery, quality products"
“We are happy to hear that the order got to you so quickly, thank you for taking the time to leave a review, have an amazing day!”
"I like the variety of wound care supplies offered. Shipping has been quick, also."
“Hello, we are happy to hear you are pleased with the item selection and received your order in a timely manner. Thanks for the review. We hope you enjoy the rest of your day! ”
"Hi, this is complicated to order now that you are no longer shipping in Canada. When I called to inquire why, the agent was not able to provide me with any information regarding that!"
“Thank you for the feedback. We’re sorry your experience wasn’t the best it could be but appreciate you taking the time to relay this. unfortunately, they have since decided to no longer provide international shipping, We will relay your comments to the team so that they may possibly revisit it in the future. ”
"Needed 3/16 inch diameter for a new female cathiter,so I bought 10 "
“We appreciate the review. Thanks for taking the time. Have a wonderful day!”
"Easy to navigate website. Order placed without any problem. Immediate order verification via email."
“We're so happy that you had a positive experience with our website. Thank you for your business and for taking the time to leave a review, have a great day!”
"They delivered the medical items I needed before the deadline I had. I ordered hoping to get the items by the time I was discharged from the hospital. They came a day before I was admitted. "
“We are happy to hear that the order got to you so quickly, thank you for taking the time to leave a review, have an amazing day!”
A rep from Vitality Medical, Megan-VM, has responded:
“Thank you for the feedback. We’re sorry your experience wasn’t the best it could be but appreciate you taking the time to relay this. We will share this with the team to further look into this matter. ”