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Product & services pricing
3.75/5
Chance of future purchase:
3.70/5
Shipping & packaging:
3.63/5
Customer service:
3.42/5
Return/Replacement policy:
3.38/5

Verified
2/5

2023-07-08

Poor Returns Policy -- Shop at Amazon if you want customer service and great returns

"License Plate relocator by EZ as supplied and shipped by this vendor does not fit and is very cheaply made and not durable. It does not fit as advertised. Customer pays return shipping and there is a restocking charge that makes shopping at Vitality Medical a big zero compared to more update online merchants/sales like Amazon, etc.
Highly suggest shopping elsewhere unless only Vitality Medical carries what you need to have.
"

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Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
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Product Returns/Refunds/Exchanges

Rep reply posted 2023-07-10
A rep from Vitality Medical, Megan-VM, has responded:

“Thank you for the feedback. We’re sorry that you were disappointed with the product and your experience wasn’t the best it could be but appreciate you taking the time to relay this. We will share this with the team. If you have any questions or concerns in the future please feel free to give us a call.”


Verified
5/5

2023-07-07

great service

"excellent product tranquility diapers"


Rep reply posted 2023-07-10
A rep from Vitality Medical, Megan-VM, has responded:

“We are so happy to hear that you are pleased with the item and that it works well for you. Thank you for leaving us a review, we hope you have a great day!”


Verified
5/5

2023-07-07

Promises & Delivers

"I am ordering product for the 2nd time. The order will be picked, packaged, shipped and delivered in a very expedient manner. If I wasn't satisfied with the price and/or the delivery, I would have never placed my reorder."


Rep reply posted 2023-07-10
A rep from Vitality Medical, Megan-VM, has responded:

“Hello, thank you for the positive review! We are glad to know you had a positive experience from ordering to receiving the product. We hope you enjoy the rest of your day! ”


Verified
4/5

2023-07-07

Hope

"So far so good. Can’t comment more until transaction is fully completed."


Rep reply posted 2023-07-10
A rep from Vitality Medical, Megan-VM, has responded:

“Glad to learn your experience has been a positive one so far. Hope to see you again in the near future!”


Verified
5/5

2023-07-07

Fast Customer Journey

"This is the very first time I have used your site. Your intuitive UI made searching for the desired product very easy. The search results were free of 'clutter', free of unrelated products. The clear product descriptions helped me zero in on the options I needed. And your shipping choices were EXACTLY what I needed, and with decently scaled costs. Well done!"


Rep reply posted 2023-07-10
A rep from Vitality Medical, Megan-VM, has responded:

“We're so happy that you had a positive experience with our website and that you were able to find the items that you needed here. Thank you for your business and for taking the time to leave a review, have a great day!”


Verified
5/5

2023-07-07

thanks!

"always great service......."


Rep reply posted 2023-07-10
A rep from Vitality Medical, Megan-VM, has responded:

“Hi, we’re thrilled to get this kind of feedback. Thank you for taking the time to review us. See you next time!”


Verified
5/5

2023-07-07

Great prices !!

"So easy to look up wanted items"


Rep reply posted 2023-07-10
A rep from Vitality Medical, Megan-VM, has responded:

“We are so happy to hear that you were able to find the items that you needed here, thank you for taking the time to leave a review have a wonderful day!”


Verified
5/5

2023-07-06

140

"I really like them and they came fast"


Rep reply posted 2023-07-10
A rep from Vitality Medical, Megan-VM, has responded:

“We are happy to hear that the order got to you so quickly, thank you for taking the time to leave a review, have an amazing day!”


Verified
5/5

2023-07-06

"Fast transaction! Thanks again!"


Rep reply posted 2023-07-10
A rep from Vitality Medical, Megan-VM, has responded:

“We're happy to hear that you had a positive experience with your order. Thank you for your feedback and for taking the time to leave a review.”


Verified
5/5

2023-07-06

reorder

"Great looked up last order and reordered. Very easy!"


Rep reply posted 2023-07-06
A rep from Vitality Medical, Megan-VM, has responded:

“Were very happy to hear that the ordering process was easy and that you were able to get the items you needed, thank you for taking the time to leave a review. ”


Verified
5/5

2023-07-06

Adult diapers

"Called your 800 number, George answered and gave me info about how to order and where to get the series number, extremely helpful, went online and ordered the liners, they should be coming in 5-7 business days, thanks for all the help"


Rep reply posted 2023-07-06
A rep from Vitality Medical, Megan-VM, has responded:

“We're happy to hear that you had a positive experience with your order. Thank you for your feedback and for taking the time to leave a review.”


Verified
5/5

2023-07-06

Simple user friendly

"Good price, in stock, shipping price can be better"


Rep reply posted 2023-07-06
A rep from Vitality Medical, Megan-VM, has responded:

“We appreciate the review. Thanks for taking the time and sharing your feedback we are sorry to hear that you are disappointed with regard to shipping. We will pass your comments along and hope you have a wonderful day!”


Verified
2/5

2023-07-06

NO FREE SHIPPING

"You sent me an email for free shipping.but it kept using luckyday instead."


Rep reply posted 2023-07-06
A rep from Vitality Medical, Megan-VM, has responded:

“We apologize for any coupon issues, we will take a look into this matter, please watch your email for any updates. If you have any issues in the future please do not hesitate to give us a call. Thank you and have a great day. ”


Verified
1/5

2023-07-06

Dysfunctional website

"Can’t specify different billing address from shipping address."


Rep reply posted 2023-07-06
A rep from Vitality Medical, Megan-VM, has responded:

“We're very sorry that you had an unsatisfactory experience on our website. There should be a small checkbox near the 4th step "Payment Method" which you can uncheck that box to put in a different billing and shipping address, we hope this is of some help if you need any assistance or have any questions in the future please do not hesitate to reach out.”


Verified
5/5

2023-07-06

Can’t wait

"I ordered this for my elderly mother. Can’t wait to have her try it out"


Rep reply posted 2023-07-06
A rep from Vitality Medical, Megan-VM, has responded:

“We appreciate the review and hope the item works great for her. Thanks for taking the time. Have a wonderful day!”