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Product & services pricing
3.74/5
Chance of future purchase:
3.70/5
Shipping & packaging:
3.64/5
Customer service:
3.42/5
Return/Replacement policy:
3.39/5

Verified
2/5

2023-05-10

Senor nightmare

"Too much **** for ordering!!!!"


Rep reply posted 2023-05-11
A rep from Vitality Medical, Megan-VM, has responded:

“Hi Bari, We are sorry that you are disappointed but appreciate your feedback. We are committed to providing you with a great experience and hope you give us another chance in the future. ”


Verified
5/5

2023-05-10

affordable and easy to find

"affordable prices and easy to use the website to quickly find items I was searching for, thank you"


Rep reply posted 2023-05-11
A rep from Vitality Medical, Megan-VM, has responded:

“Hello Julieta, We are happy to hear that you are pleased with our prices and our website. Thank you for your business and your positive review. ”


Verified
5/5

2023-05-10

My new cane

"Excellent ordering and delivery "

Detailed Review Benchmark + -
Pricing of products and services
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Rep reply posted 2023-05-11
A rep from Vitality Medical, Megan-VM, has responded:

“Hello Sharon, We're happy to hear that you had a positive experience with your order. Thank you for your feedback and for taking the time to leave a review. ”


Verified
5/5

2023-05-10

Love this pump

"I used it soooo often I wore it out."


Rep reply posted 2023-05-11
A rep from Vitality Medical, Megan-VM, has responded:

“Hello Gary, We are so happy to hear that you are pleased with the item and that it works so well for you. Thank you for leaving us a review, we hope you have a great day! ”


Verified
4/5

2023-05-10

This is my first time

"I will know later how much I enjoyed shopping.
I signed up for the 5% discount, but didn't see it to apply at the checkout.
"


Rep reply posted 2023-05-10
A rep from Vitality Medical, Megan-VM, has responded:

“Gail, So glad you had a great experience, we look forward to working with you again, have a great day! ”


Verified
4/5

2023-05-10

Nice

"Hard to find the larger Fr Foley's.
Glad they have them.
"


Rep reply posted 2023-05-10
A rep from Vitality Medical, Megan-VM, has responded:

“Hi Joseph, We are so happy to hear that you were able to find the items that you needed here, thank you for taking the time to leave a review have a wonderful day! ”


Verified
5/5

2023-05-09

Great Experience!!

"I found everything I needed and a coupon to boot!!"


Rep reply posted 2023-05-10
A rep from Vitality Medical, Megan-VM, has responded:

“Hello Melody, So glad you had a great experience, we look forward to working with you again, have a great day! ”


Verified
4/5

2023-05-09

Easy but expensive

"Easy to find products, especially those previously purchased, but the shipping cost is really high (in my case, more than half the total cost of the products). The previous package arrived without any issues. The products were well packaged. Quality as expected. If the cost was lower, there would be no need to look elsewhere. Reliable."


Rep reply posted 2023-05-09
A rep from Vitality Medical, Megan-VM, has responded:

“Hi Val, We are sorry that you are disappointed but appreciate your feedback. We are committed to providing you with a great experience and hope you give us another chance in the future. ”


Verified
5/5

2023-05-09

Excellent and easy

"Filling out the form was easy and fast delivery "


Rep reply posted 2023-05-09
A rep from Vitality Medical, Megan-VM, has responded:

“Hi Lisa, Really glad you had a positive experience. Thanks for reviewing. We look forward to serving you again soon! ”


Verified
1/5

2023-05-09

"Your system couldn't process PayPal. I prefer my online purchases to go through PayPal for obvious reasons. "


Rep reply posted 2023-05-09
A rep from Vitality Medical, Megan-VM, has responded:

“Hello Brian, Thank you for the feedback. We’re sorry your experience wasn’t the best it could be. Your comments will be passed along to the management team. ”


Verified
4/5

2023-05-09

Good service

"Order and delivery were smooth. The DC connector wasn't included with the 1st shipment but contacted Vitality and received it several days later."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2023-05-09
A rep from Vitality Medical, Megan-VM, has responded:

“Hi Danny, Thanks for the review and feedback we hope to see you again soon! ”


Verified
5/5

2023-05-09

I messed up

"I thought I ordered 5 boxes of 5
I called they were going to refund me and emailed me.

It was my fault. Thanks
"


Rep reply posted 2023-05-10
A rep from Vitality Medical, Megan-VM, has responded:

“Hi Eve, thank you for letting us know and for the great review. We hope you enjoy the rest of your day! ”


Verified
5/5

2023-05-09

Good price

"Very good price for some of the products"


Rep reply posted 2023-05-09
A rep from Vitality Medical, Megan-VM, has responded:

“Hi Thomas, We are happy to hear that you are pleased with our prices. Thank you for your business and your positive review. ”


Verified
5/5

2023-05-08

On-line ordering rocks!!!!

"I never made an order that went so smooth like Vitality Medical!"


Rep reply posted 2023-05-10
A rep from Vitality Medical, Megan-VM, has responded:

“Hi Herschel, we’re thrilled to get this kind of feedback. Thank you for taking the time to review us. See you next time! ”


Verified
1/5

2023-05-08

not pleasant

"out of stock items i could not set up the notice when item would be available.
800 number was not helpful could not give me item information to compare and make a decision.
Discount codes confusing and expire quickly.
Free freight is not automatic when you enter the code You have to also switch to Free Freight - or you do not get the discount.
"


Rep reply posted 2023-05-10
A rep from Vitality Medical, Megan-VM, has responded:

“Hello Heathyr, we sincerely apologize for the confusion. Your order shows both items have shipped. You placed the order on 05/08/2023 and the order shipped on 05/29/2023. We apologize for the confusion. Please reach out if you have any further questions. Thank you (800) 397-5899. ”