"It is a good location to find products I cannot find locally."
"Great price and speedy delivery!"
“Glad to learn your experience was a positive one. We will share this with the team!”
"I ordered the wrong size and am reordering , so I can't comment on fit or comfort, but am hoping they will meet my husband's expectations"
“Thank you for the review, we appreciate your feedback, have a great day.”
"Fast n easy
Great price
Healthy product"
“We are so happy to hear that, thank you for taking the time to leave us a review. We look forward to serving you again, have a great day!”
"I have used Vitality Medical for the last 6 yrs but after this last ordeal I will be finding another supplier. The last order I placed (gap guard for the bed) was back ordered for 20 days after I placed the order. In the mean time I found a product that could get here faster as it was a safety concern for my disabled bed bound son. Called their customer service to cancel the order and was told they would put in a request to cancel it. Called back 2 more times and sent a request through the website and each time was told the same thing. A cancellation request has been submitted. Was guaranteed that the order would not be shipped to me, as it had a cancellation request on it still. But they would never cancel the order. 3 hours after my last attempt to cancel the order, I received an email saying my package had shipped. On a product I had been trying to cancel for a week. Package gets delivered today. Call them and am told they will put in a request to return the item, and I should hear something from them in 3-5 days about returning the item. The item I asked to be cancelled, that I did not need after the delay in shipping and cost $100. I am now stuck tripping over a box, for a week while they decide if I can return it and get a refund. I have never had so much trouble returning or cancelling an order in my life. This is medical equipment for disabled individuals. There is no reason it should take an act of god to cancel an item, or try to return something you did not want due to the huge delay you were informed of after ordering. But leave an item in your cart for more than 12 hrs and they are all in a hurry to call you to see if you want it and how can they help you get the transaction completed. I will be finding another company to use from now on. You have lost my business due to your horrible customer service and awful policies. "
“We're very sorry that you had an unsatisfactory experience with the service we provided. It looks like our customer support is processing a return for you. If you don't hear back in a timely manner you can follow up at return@vitalitymedical.com and we will make sure this is resolved. If you'd like to contact a supervisor, you can send us an email at supervisor@vitalitymedical.com. I apologize for the frustration this may have caused.”
"I don't care for after payment surprises such as high shipping rates should be up front on your shipping costs"
“We are sorry that you are disappointed with regard to shipping but appreciate your feedback. Your comments will be passed along to the team.”
"Easy to find and nice web site."
“Really glad you had a positive experience. Thanks for reviewing. We look forward to serving you again soon!”
"quick ordering, no questions"
“That is wonderful to hear, thank you for your business and for leaving us a review. We look forward to working with you again, have an amazing day!”
"Always easy to order and fast service. "
“Really glad you had a positive experience. Thanks for reviewing. We look forward to serving you again soon!”
"The website does not provide measurements of ankle brace - no way to determine if I'm ordering the correct size. Therefore, the website is deficient."
“Thank you for the constructive criticism, and sorry we couldn’t make it a 5-star experience. The brace ordered shows that the large is 13-14 Inches which would correlate to the ankle circumference around the heel more so diagonally hopefully that provides clarification, if you have any other questions please feel free to give us a call. ”
"If I am applying a discount code [that Vitality Sent me], of course I want to use it . Make applying the code easier and then make that code's shipping option be the default. Do you really think that I would want to PAY for economy shipping after going through the difficulty of entering the promo/discount code?!?!? This is a thinly veiled attempt to confuse people and get them to click on the wrong shipping option.
."
“Thank you for the feedback. We’re sorry your experience wasn’t the best it could be. Unfortunately, only one discount is applicable per purchase and that would be why it only accepts one or the other. We apologize for any frustration this may have caused and hope you give us another chance in the future.”
"got locked out rep helped me log on "
“Glad to learn your experience was a positive one. Hope to see you again in the near future!”
"Am looking forward to receiving this shipment. This is the first time I have ordered from this company. My husband really likes this type of sock. Thank you for the provision."
“Hi, we’re thrilled to get this kind of feedback. Thank you for taking the time to review us. We look forward to assisting you again soon!”
"I've bought items here before and items work well and I have had good ware from these items. Items are very fair priced. Has been a great help while I await a urologist to advise me when I can shed this difficulty."
“We are so happy to hear that, thank you for taking the time to leave us a review. We look forward to serving you again, have a great day!”
"I've been ordering and using a Medline product for years - always reliable and the best I've found thus far."
“We are so happy to hear that you are pleased with the item, thank you for taking the time to leave us a review. We hope you have a wonderful day!”
A rep from Vitality Medical, Megan-VM, has responded:
“Thank you for the review, we appreciate your feedback, have a great day. ”