"The item was listed with free shipping, yet shipping was charged at checkout. If it hadn't been for the Black Friday discount, I wouldn't have gone through with the purchase."
"Love this lotion, my dry skin flaky skin is so much better"
“We are so happy to hear that you are pleased with the item and that it works so well for you. Thank you for leaving us a review, we hope you have a great day!”
"I was able to order my stuff quickly and easily"
“We're happy to hear that you had a positive experience with your order. Thank you for your review, we look forward to working with you again have a wonderful day! ”
"Great company! Fast delivery!"
“That’s wonderful to hear. Thanks so much for leaving us a review. We will share this with the team!”
"Although I usually call my order in to customer service, today I used the online service. It's pretty easy if you already know what you want. "
“We're happy to hear that you had a positive experience with your order. Thank you for your feedback and review, have a great day!”
"Never could find how to take advantage of Black Friday sale. So I will shop elsewhere."
“We apologize for any coupon issues, we will take a look into this matter, please watch your email for any updates. Please give us a call in the future with any questions or concerns and we will be able to assist, thank you, and have a great day.”
"Items needed very easy to find and order. I appreciate that."
“Really glad you had a positive experience. Thanks for reviewing. We look forward to serving you again soon!”
"Your email stated 5% off . code SAVE5, butthere was no place to submit it. I would like you to please take 5% off my order. Thank you"
“We apologize for any coupon issues, we will take a look into this matter, please watch your email for any updates. Thank you and have a great day. ”
"the discount code did not go in automatically. I now have to cancel my first order. The best companies that really want you to have the special pricing will automatically put in code or at least have it on the check out page.
Poor business practice."
“We're sorry that you had an unsatisfactory experience on our website and apologize for any coupon issues. Please give us a call in the future with any questions or concerns and we will be able to assist, thank you, and have a great day.”
"Ordering online was so difficult, with every selection/search triggering page error message requiring pressing reload button. Took me over an hour to place this order.. Likely won't be back if can find these products elswhere. "
“We're very sorry that you had an unsatisfactory experience on our website. Your feedback is appreciated and we take it to heart. We will share this with the rest of the team.”
"You send a 15% off offer and then there is no place to apply it "
“We apologize for any coupon issues, we will take a look into this matter, please watch your email for any updates. Please give us a call in the future with any questions or concerns and we will be able to assist, thank you, and have a great day.”
"I needed to contact Customer Service to learn how to take the "BLACK15" discount. Your representative was very helpful. "
“That is wonderful to hear, we are glad that our agent was able to make it a pleasant experience and got you taken care of. We appreciate you taking the time to leave a review, have a wonderful day!”
"It's difficult to find low-profile feeding tube extensions, and Vitality has them at a reasonable price."
“We are so happy to hear that you were able to find the items that you needed here, thank you for taking the time to leave a review have a wonderful day!”
"They have everything you need"
“We are so happy to hear that you were able to find the items that you needed here, thank you for taking the time to leave a review have a wonderful day!”
"Needed to put in address line 2 even though I didn't have one"
“Thank you for the feedback. It’s important for us to know how we can better serve our customers and your comments will be shared with the team. ”
A rep from Vitality Medical, Megan-VM, has responded:
“We apologize for any coupon issues, we will take a look into this matter, please watch your email for any updates. Thank you and have a great day. ”