"Prices are good.Site easy to navigate"
"Great product, highly recommend."
“We are so happy to hear that you are pleased with the item. Thank you for leaving us a review, we hope you have a great day!”
"Never received order, even called to get update and no one ever called back "
“We are sorry that you are disappointed but appreciate your feedback. Unfortunately, the item was being held for an RX due to no mention of a facility to which our agents had attempted to reach out, via text, call, and email. We were able to verify the facility now and apologize that it was held up. Please watch your email for further updates, have a great day. ”
"I didn't get the discount for this order and I was wondering why?"
“We are sorry that you are disappointed but appreciate your feedback. Unfortunately, the item was being held for an RX due to no mention of a facility to which our agents had attempted to reach out, via text, call, and email. We were able to verify the facility now and apologize that it was held up. Please watch your email for further updates, have a great day.”
"Just needed new supplies and you have what I needed."
“We are so delighted to hear your feedback. Thank you for your business and your positive review.”
"very quick way to find a wheelchair for my spouse. Thanks!"
“That is wonderful to hear, thank you for your business and for leaving us a review. We look forward to working with you again, have an amazing day!”
"I,m no good at this,but I made it."
“Hi, thanks for the great review, we are happy to hear that. If you ever need any assistance please do not hesitate to give us a call, we look forward to seeing you again soon!”
"You allow me a discount, customer service person was very courtesy "
“We're happy to hear that you had a positive experience with your order and our agent. Thank you for your feedback, have a wonderful day!”
"I am Taking care of a man who was in rehab for quiet some time his bed sores were really bad. I had tried many types of tape and none of then held that I had to used. They would not even stay on for a full day, This Tape did stay on for the three days which is when the bandage and gause had to be changed. It's great Tape"
“We are happy to hear that you are pleased with the product and that it works so well for their needs. Thank you for your business and your positive review, we hope you have a wonderful day!”
"They had only one Afo sleeve listed on their web site. Wrong fit for me. I called right away. They said “it has to be forwarded to our return dept”. It took the returns dept a full week to send me a simple canned reply email to authorize the RMA. One more week later I’m still watching for a refund. Their customer service dept needs a total overhaul."
“We're very sorry that you had an unsatisfactory experience with the service we provided. We value your business and would like to make this right for you. We will make a follow-up with our returns department in regard to an update. If you don't hear back in a timely manner you can follow up at return@vitalitymedical.com and we will make sure this is resolved. We apologize for any frustration this may have caused.”
"Useful easy to view and select. "
“We’re so happy to hear you had a good experience. We look forward to working with you again have an amazing day!”
"I was searching for Medline Sickness Bags - the price was good; the website was easy to shop."
“We're happy to hear that you had a positive experience with your order. Thank you for your feedback and we hope you have a great day!”
"shopping was fine. found what I wanted at a good price."
“That’s wonderful to hear. Thanks so much for leaving us a review. ”
"I own a PTFit massage roller and I will keep it with me...always. I am ordering another for my sister. "
“Hi, thanks for the great review. We look forward to seeing you again soon! ”
"Ordered syringes. Over half of them leak medicine during injections which is clearly an infection risk. Reached out to the company for support and got no response. Would not order from them again."
“We're very sorry that you were disappointed with the product you received. For this specific item, it has 4.8 stars out of 232 reviews with next to no complaints in our system from what I can gather. It looks like our customer support sent a response back on 11/9 but in case that had not been received, it is suggested to call the manufacturer BD Becton Dickinson and you may reach them through this number (201) 847-6800 for specific inquiries as we only have limited information, the item is also listed as sterile from the information they've given. If you would like we can start the process of a return, please feel free to give us a call and we can assist ”
A rep from Vitality Medical, Megan-VM, has responded:
“That is wonderful to hear, thank you for your business and for leaving us a review. We look forward to working with you again, have an amazing day! ”