"I have not received all the items that I ordered "
"Thank you for the great service and timely delivery of much needed supplies."
“We're happy to hear that you had a positive experience with your order. Thank you for your feedback and for taking the time to leave a review.”
"This is the first time I have ordered from you. I liked that the time it took to ship it was 3 - 5 days. However I didn’t realize that it would take that long or longer to process my order. That has been a big disappointment. It also seems ridiculous to get constant emails asking me to evaluate my experience before I even receive the product I ordered."
“Thank you for the feedback, we apologize the experience was less than you had expected. The product that you ordered is a made to order item per the manufacturer, any items on our site that are made to order will show a lead time in the description on product page when you are ready to order. If you have any other questions or issues please feel free to call us at 1-800-397-5899 or you can email us at support@vitalitymedical.com. Thank you!”
"Ordering simple. Product as advertised. Great service."
“We are happy to hear that you are pleased with our products and that it was an easy ordering experience. Thank you for your business and your positive review.”
"Simple ordering, quick delivery. What more could we ask for "
“Hello , thank you for the positive review! We are happy to hear that you were all around pleased with everything. We look forward to seeing you again!”
"Great range of products for minorities looking for bandages that match their skin tone. Prices are very reasonable "
“Hello, we are happy to hear that it was easy to find the item you were looking for on our site, thank you for leaving a review, have an amazing day!”
"I needed a return of compressor/nebulizer one day after delivery and company would not do it.
Unimpressed!"
“Thank you for the constructive criticism, and sorry we couldn’t make it a better experience. Your comments will be passed along to the management team to take a look into.”
"excellent seamless transaction. couldn't have been better. many thanks"
“So glad you had a great experience, we look forward to working with you again, have a great day!”
"Nice lady I spoke with. I can’t remember her name. The staff is great to work with "
“Thank you for taking the time to provide us with a review of your experience. We are pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon!”
"good people will return to buy from them "
“We are sorry that you are disappointed but appreciate your feedback. We are committed to providing you with a great experience and hope you give us another chance in the future.”
"Tried to change order I just placed to add some additional items and when I called the representative could not help in any way. Said I just need to do it again. Argh."
“We are sorry that you are disappointed but appreciate your feedback. We apologize for any frustration or confusion, if there's anything we can do in the future please feel free to let us know.”
"Why do you ask for a review when I have no product?"
“Thanks for reviewing us. Your feedback is appreciated and we take it to heart. However the review emails are automated and will be sent after the order has been placed.”
"almost always have what I need at a very competitive price but their shipper needs to learn how to deliver."
“We are sorry that you are disappointed but appreciate your feedback. We are committed to providing you with a great experience and hope you give us another chance in the future.”
"I ordered a nebulizer. It wound up being the exact one I already had. Very good quality. It came with everything I need. Extra tubing, mouth pieces. The output distribution of the motor is great.
I actually just bought a second one for my other residence.
Highly Recommended"
“Hello, we are happy to hear that it was easy to find the item you were looking for on our site, thank you for leaving a review, have an amazing day!”
"HOping the tests show up quickly. Thank you. "
“We are so delighted to hear your feedback. Thank you for your business and your positive review.”
A rep from Vitality Medical, Megan-VM, has responded:
“We're very sorry that you had an unsatisfactory experience with the service we provided. With our company being a dropship company some items when ordered may come from different suppliers so some items may come earlier than others. If you'd like to contact us, you can send us an email at support@vitalitymedical.com. I apologize for any frustration this may have caused.”