"I didnt get an email saying it was delivered, then i get one asking how my experience was. I didnt get anything."
"
Easy to use website, fast shipping"
“We're happy to hear that you had a positive experience with our website and shipping. We appreciate the feedback and your taking the time to leave a review, have a wonderful day!”
"As a caregiver for a quadriplegic, I'd like to simply order and set an automatic re-order, but there is not sufficient control over re-order intervals (Amazon as a standard) and then there's the shipping cost. I've found an alternative source with prices as much as 50% less for some items for my next order."
“We are sorry that you are disappointed but appreciate your feedback. We are committed to providing you with a great experience and hope you give us another chance in the future.”
"Great online experience. Fast shipping!"
“We are happy to hear that you are pleased about shipping and appreciate your feedback. We look forward to serving you again soon!”
"I got my items fast. Came out of the hospital order what I was needing and got it within 2 days! "
“We are happy to hear that the order got to you so quickly, thank you for taking the time to leave a review, have an amazing day!”
"I can find what I need and the frequent coupon offers make Vitalities prices better than others for the same good quality items."
“That’s wonderful to hear. Thanks so much for leaving us a review. We will share this with the team!”
"There was verbage in the purchase section saying shipping was free over $49, but we were charged $8.75. Would you please look into this and rebate the $8.75? If not, we will probably find another source for this product."
“We apologize for any coupon issues or confusion, in regards to free shipping for orders over $49 that is only applicable for recurring/subscription, it must be made into a subscription and will apply free shipping to the applicable item from there excluding any non-subscription items that do not automatically ship free from the supplier. We will relay these concerns to our team, thank you and have a great day.”
"All was good very happy to find your company "
“We are so delighted to hear your feedback. Thank you for your business and your positive review.”
"Placed and paid then get a note prescription required. In Texas no prescription is required. They want a prescription anyway. Should be stated up front on the site. "
“Thank you for the feedback. We apologize the experience was less than you had expected but appreciate you taking the time to relay this. That information can be found at the very top of the page of any Rx-required item near the product highlights as well as in the cart if missed. If you have any issues in the future please do not hesitate to give us a call. Thank you and have a great day.”
"Easy to find what I needed and purchase was easy delivery is always fast"
“Were very happy to hear that the ordering process was easy and that you were able to get the items you needed, thank you for taking the time to leave a review.”
"Easy ordering and Quick delivery "
“We are happy to hear that you are pleased about shipping and that it was an easy ordering process. We appreciate your feedback and look forward to serving you again soon!”
"no hassle easy to find items
"
“Thanks so much for the kind words, have a wonderful day!”
"This is less about Vitality and more about the Bard stat lock. It has poor adhesion and the lock doesn't stay closed. Vitality service was fine."
“Thank you for the review, we appreciate your feedback, have a great day.”
"Vitality Medical is a great place to shop for Medical supplies."
“That is wonderful to hear, thank you for your business and for leaving us a review. We look forward to working with you again, have an amazing day!”
"i placed the order on saturday and paid a hefty rush shipment fee. by wednesday, the item was listed as 'awaiting shipment'. this is really bad customer service."
“We are sorry that you are disappointed but appreciate your feedback. Our orders have a 24-hour business processing time frame and are processed and shipped on business days. We apologize for any frustration or confusion.”
A rep from Vitality Medical, Megan-VM, has responded:
“We're very sorry that you had an unsatisfactory experience with the service we provided. We value your business and would like to make this right for you. If you'd like to contact a supervisor, you can send us an email at supervisor@vitalitymedical.com. I apologize for any frustration this may have caused.”