"Horrible ordering experience. Do not order unless you want to jump through unnecessary red tape."
"A+ Shall purchase again from you"
“Thanks so much for the kind words, have a wonderful day!”
"Quick shipping and the device works as expected. Easy to use and has everything included in a discrete travel case."
“Hello , thank you for the positive review! We are happy to hear that you were all around pleased with everything. We look forward to seeing you again!”
"great costumer service given and fast response,
by Amber"
“That is wonderful to hear, we are glad that our agent was able to make it a pleasant experience and got you taken care of. We appreciate you taking the time to leave a review, have a wonderful day!”
"Great! Waiting on the delivery "
“Thanks so much for the kind words, have a wonderful day!”
"Good selection but over priced. Delivery was definitely slow but came when stated."
“We are sorry that you are disappointed, unfortunately, our prices are determined by our suppliers, and where we are able to obtain the items from we must abide by the pricing. We apologize for any frustration, your comments will be passed along to the team.”
"Easily found the product I was looking for. The product received was as described and shown online, and it arrived when promised. "
“Hello, we are pleased to hear you received your order in a timely manner was received as described. Thanks for the review. We hope you enjoy the rest of your day!”
"Hard to understand lady on phone...accent difficult to work with "
“Thank you for the feedback. We’re sorry your experience wasn’t the best it could be but appreciate you taking the time to relay this.”
"Good product (Posey socks), expensive shipping."
“Thank you for the review, we appreciate your feedback, have a great day.”
"Researched many products and their healing properties for my health issues. Found them all at Vitality Medical."
“Hello, thank you for the positive review! We are so happy to hear that you were able to find the items you needed here. We look forward to working with you again, have a great day!”
"The result that came up was the wrong item, though the photo looked correct. I ordered it, realized the error before it shipped and couldn't cancel it. "
“We're very sorry that you had an unsatisfactory experience with the service provided. We apologize for any frustration this may have caused.”
"Fast service and shipping, good product and fair price.
It would be nice to add items to an order that was just placed so as to avoid the additional shipping costs."
“Were very happy to hear that the ordering process was easy and that you were able to get the items you needed, thank you for taking the time to leave a review.”
"easy order! everything went simply and smoothly. would recommend."
“We are so happy to hear that it was an easy ordering process, thank you for leaving us a review, we hope you enjoy the rest of your day!”
"I had to pay for the return I never took it out of the sealed plastic wrap. I was charged $.7.53 for a restocking fee and $9.00 postage. The product only cost $30.00."
“We are sorry that you are disappointed, unfortunately, restocking fees are determined by our suppliers, and where we are able to obtain the items from we must abide by the pricing. We apologize for any frustration, your comments will be passed along to the team.”
"Fast service and a very good and fast response"
“We're happy to hear that you had a positive experience with your order. Thank you for your feedback and for taking the time to leave a review.”
A rep from Vitality Medical, Megan-VM, has responded:
“We're very sorry that you had an unsatisfactory experience on our website. We would like to gather some more information so that we can improve the experience for the future. If you'd like to provide feedback as to the specific problem please contact support@vitalitymedical.com”