"Didn’t realize I was only paying for 1 pad. Had I known it was one pad, I’d of never paid over $50 for it. "
"Easy to use ordering site. "
“We are so happy to hear that it was an easy ordering process, thank you for leaving us a review, we hope you enjoy the rest of your day!”
"Great customer service when I had an issue.......thanks Vitality!"
“Thanks so much for the kind words and for taking the time to provide us with a review of your experience. We’re delighted to hear that our team made your experience pleasant and got your needs taken care of. We hope to see you again, have an amazing day!”
"Free shipping didn’t happen for purchase of over $50. Liars!"
“We apologize for any coupon issues or confusion, in regards to free shipping for orders over $49 that is only applicable for recurring/subscription, it must be made into a subscription and will apply free shipping to the applicable item from there excluding any non-subscription items that do not automatically ship free from the supplier. We will relay these concerns to our team, thank you and have a great day.”
"Still waiting for rest of my order. No communication as to when that will be."
“We are sorry that you are disappointed but appreciate your feedback. We do show that the rest of your order is set to be deliver today 06/05/2024 according to the tracking information provided by FedEx. If you have any more issues, questions or concerns and give us a call at 1-800-397-5899.”
"Easy to order and good prices. "
"Fast delivery and good value. 2 Thumbs Up!"
“So glad you had a great experience, we look forward to working with you again, have a great day!”
"This is the second time my order was send out wromg"
“We're very sorry that you were disappointed with the product you received. We appreciate your feedback and would like to make this right for you. It looks like our customer support is already processing a Miss-shipment request for you. If you don't hear back in a timely manner please also feel free to reach out to returns@vitalitymedical.com and we will make sure this is resolved.”
"Bought cold pack and am very happy with them and with Vitality Medical."
“Hello, thank you for the positive review! We are glad to hear the item worked so well for you. We hope to see you again soon!”
"Wow. So fast. Packing was great too."
“We are happy to hear that the order got to you so quickly, thank you for taking the time to leave a review, have an amazing day!”
"Delvery to the wrong to many times. Can't read I guess the address on two sides of the house."
“We are sorry that you are disappointed but appreciate your feedback. We apologize for any frustration or confusion, but per the tracking information provided by FedEx it shows that you should receive your order today.”
"Fast shipping and great quality"
“We are happy to hear that you are pleased about shipping and appreciate your feedback. We look forward to serving you again soon!”
"I was thinking you will sent to me the product I bought and not was true. I needed as soon as possible. You need to put the reality, we don’t have right now the product, and we don’t buy and can go to the other place. "
“We are sorry that you are disappointed but appreciate your feedback. We are committed to providing you with a great experience and hope you give us another chance in the future.”
"Very efficient and speedy way to order"
“We are so happy to hear that it was an easy ordering process, thank you for leaving us a review, we hope you enjoy the rest of your day!”
"Horrible ordering experience. Do not order unless you want to jump through unnecessary red tape."
“We're very sorry that you had an unsatisfactory experience on our website. We would like to gather some more information so that we can improve the experience for the future. If you'd like to provide feedback as to the specific problem please contact support@vitalitymedical.com”
A rep from Vitality Medical, Megan-VM, has responded:
“We are sorry that you are disappointed, unfortunately, our prices are determined by our suppliers, and where we are able to obtain the items from we must abide by the pricing. We apologize for any frustration, your comments will be passed along to the team.”