Full Rating Profile + -
Product & services pricing
Chance of future purchase:
Shipping & packaging:
Customer service:
Return/Replacement policy:
Easy , But
"Site is easy to use, packages are quickly shipped. But I use UPS access points which the company doesn't allow. It puts me on pins and needles, hoping "porch pirates " -which is a problem here- do not take my package. Really wish this policy would change. It's the only reason I don't order as much as I would like to. "
Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
I ordered from this site bc of the date the crutches were supposed to to come on Tuesday
"The crutches came know on Wednesday after noon and was the wrong size i ordered the small ones as in 5ft1. And the one were sent were for 5ft10 inches to over six foot I will be returning them I needed them immediately after surgery so my son went and bought me some tge correct size "
A rep from Vitality Medical, Megan-VM, has responded:
“We're very sorry that you were disappointed with the product you received. We appreciate your feedback and would like to make this right for you. Please contact our customer service to set up your return. If you don't hear back in a timely manner, please also feel free to reach out to returns@vitalitymedical.com and we will make sure this is resolved.”
The shipping was actually really fast
"The shipping was actually really fast and I’m so glad I was able to find this exact soap and it works perfectly "
Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
A rep from Vitality Medical, Megan-VM, has responded:
“That’s wonderful to hear. Thanks so much for leaving us a review. We will share this with the team!”
Excellent ordering experience and delivery.
"I am impressed with how efficient my experience ordering from Vitality Medical has been. They ensured to verify my provider credentials as well as ensuring my order was delivered promptly just as promised. I would highly recommend for medical supplies ordering. Thank you!"
Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
A rep from Vitality Medical, Megan-VM, has responded:
“We’re so happy to hear you had a good experience. We look forward to serving you again soon!
We are happy to hear that the order got to you so quickly, thank you for taking the time to leave a review, have an amazing day!”
Great experience
"Quick ship and arrived ahead of schedule! "
Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
A rep from Vitality Medical, Megan-VM, has responded:
“We are happy to hear that the order got to you so quickly, thank you for taking the time to leave a review, have an amazing day!”
Awesome
"I went to a store today to check on some items I needed for my oxygen. My husband needed a hose for his cpap machine. Do we bought his house. I was floored when I looked up the price of the same exact hose here. The markup at that store is ridiculous. I will get all our supplies here gt now on."
Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
A rep from Vitality Medical, Megan-VM, has responded:
“That is wonderful to hear, thank you for your business and for leaving us a review. We look forward to working with you again, have an amazing day!”
Easy Purchase
"I completed a purchase of a CPAP sanitizer conveniently and easily. Thank you! "
Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
A rep from Vitality Medical, Megan-VM, has responded:
“We're happy to hear that you had a positive experience with your order. Thank you for your feedback and for taking the time to leave a review.”
EARLY
"a little early to tell!!!!"
Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
A rep from Vitality Medical, Megan-VM, has responded:
“Thanks for the review and feedback we hope to see you again soon!”
great price on item
"Good selection of products - item I wanted available
REALLY SURPRISED FREE SHIPPING!"
Detailed Review Benchmark + -
Pricing of products and services
Overall product shipping and delivery process
A rep from Vitality Medical, Megan-VM, has responded:
“Really glad you had a positive experience. Thanks for reviewing. We look forward to serving you again soon!”
Excellent experience
"Great prices and super fast delivery. Will purchase from Vitality Medical again."
Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
A rep from Vitality Medical, Megan-VM, has responded:
“We are happy to hear that you are pleased with our prices and fast delivery. Thank you for your business and your positive review.”
Excellent
"Excellent! Very smooth. Great."
A rep from Vitality Medical, Megan-VM, has responded:
“Glad to learn your experience was a positive one. We will share this with the team!”
Great products
"Excellent quality products
Fast shipping"
Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
A rep from Vitality Medical, Megan-VM, has responded:
“We are happy to hear that you are pleased about shipping and the quality of our products. We appreciate your feedback. We look forward to serving you again soon!”
Quick shipping
"It was if they put my package in a rocket! Thank you for being so professional and on the ball."
Detailed Review Benchmark + -
Pricing of products and services
A rep from Vitality Medical, Megan-VM, has responded:
“We are happy to hear that the order got to you so quickly, thank you for taking the time to leave a review, have an amazing day!”
Found just what I needed
"I used to get my Addipak saline vials from Amazon, they’re hard to find at a reasonable price now. Found Vitality Medical on the web and it was a good experience getting my saline vials for my contact lens needs, shipping cost was very reasonable "
Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
A rep from Vitality Medical, Megan-VM, has responded:
“That is wonderful to hear, thank you for your business and for leaving us a review. We look forward to working with you again, have an amazing day!”
Easy Shopping
"Easy to find what I needed and process the order."
A rep from Vitality Medical, Megan-VM, has responded:
“We are so happy to hear that, thank you for taking the time to leave us a review. We look forward to serving you again, have a great day!”
A rep from Vitality Medical, Megan-VM, has responded:
“Thank you for your review. We appreciate your feedback, and we will pass this forward to management for future consideration.”