"I wanted to go back from the payment page to confirm what I had purchased but was unable to do so. Also your search system was not detailed enough to find what I wanted without me having to click on too many options and then have to get to the details on n the product. The search should have narrowed the options for me."
"Always have what I need and shipping is fast."
“So glad you had a great experience, we look forward to working with you again, have a great day!”
"This lotion is NOT greasy! It's Great !!!!"
“Hello, thank you for the positive review! We are glad to know you had a positive experience from ordering to receiving the product. We hope you enjoy the rest of your day!”
"Excellent product offerings and service."
“We’re so happy to hear you had a good experience. We look forward to serving you again soon!”
"Terrible experience with ordering today. I almost gave up but continued to find the product because I really like the wipes "
“We're very sorry that you had an unsatisfactory experience on our website but appreciate your feedback, we will relay this to our team to further look into for future instances. ”
"Returning gait belt ; wrong one ; have to reorder"
“We're very sorry that you were disappointed with the product you received. We appreciate your feedback and would like to make this right for you. It looks like our customer support is already processing a return for you. If you don't hear back in a timely manner please also feel free to reach out to returns@vitalitymedical.com and we will make sure this is resolved.”
"quick, easy, simple, haveb bought before "
“Glad to learn your experience was a positive one. We will share this with the team!”
"This was the first time I used Vitality Medical. I was very impressed with how easy it was to order on their website. I received my order in two days. I won't hesitate to order from them again."
“Glad to learn your experience was a positive one. Hope to see you again in the near future!”
"First time a company is making service worthy "
“Thanks for the review and feedback we hope to see you again soon!”
"I have received my orders promptly. I really appreciate that."
“We appreciate the review. Thanks for taking the time. Have a wonderful day!”
"I ordered two things on the computer. I then called the company to correct the order. I expected two boxes to arrive. Three arrived meaning the original order was in fact not canceled and I paid for all 3 instead of two plus all that shipping. This is not efficient. But, as I ordered enough I will not have to order again for a long time. This is one reason I rarely order online. If I can't get it in a store, I do without. It works so much better."
“Thank you for the feedback, we apologize the experience was less than you had expected. It’s important for us to know how we can better serve our customers and your comments will be shared with the team.”
"I still haven’t received my product!"
“We're very sorry that you had an unsatisfactory experience with the service provided. It seems that your order had to go through a verification process, but upon looking at the order it seems it has shipped and delivered. We apologize for any frustration this may have caused.”
"shipping info went into spam .. had no idea it shipped .. Good company to deal with"
“That’s wonderful to hear. Thanks so much for leaving us a review. We will share this with the team!”
"Received my order quickly and without errors "
“We’re so happy to hear you had a good experience. We look forward to serving you again soon!”
"Customer service was great
Shipping was fantastic "
“Glad to learn your experience was a positive one. We will share this with the team!”
A rep from Vitality Medical, Megan-VM, has responded:
“We're very sorry that you had an unsatisfactory experience on our website. We would like to gather some more information so that we can improve the experience for the future. If you'd like to provide feedback as to the specific problem please contact support@vitalitymedical.com”