"2 weeks and still haven't received order and it unable to be tracked"
"Amazing! Super fast shipping! Can't recommend Vitality enough!"
“We are pleased to hear you received your order in a timely manner. Thanks for the review. We hope you enjoy the rest of your day!”
"SEND ME MY ORDER ALREADY!"
“We are sorry that you are disappointed but appreciate your feedback. Our orders have a 24-hour business processing time frame and are processed and shipped on business days, these items do show to have already been delivered as well. We apologize for any frustration or confusion.”
"I purchased one item. Now I get multiple emails a day from Vitality, despite having tried to unsubscribe. If you decide to purchase from this company, go to a Website that lets you create a temporary email and then delete it as soon as the product arrives."
“Thank you for the feedback, we apologize the experience was less than you had expected. It’s important for us to know how we can better serve our customers and your comments will be shared with the team.”
"My sweetie has had a feeding tube for over 5 years now. He's very picky about his supplies and you have exactly what he needed for a good price! Thank You"
“Thank you for the positive review! We are so happy to hear that you were able to find the items you needed here. We look forward to working with you again, have a great day!”
"Really happy with the products and quality and overall the customer service people are very friendly and helpful with questions about my products being delivered. "
“Thank you for taking the time to provide us with a review of your experience. We are pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon!”
"Site was easy to navigate and ordering easy "
“We're happy to hear that you had a positive experience with our website. We appreciate the feedback and your taking the time to leave a review, have a wonderful day!”
"Easy to find products, great"
“We are happy to hear that it was easy to find the item you were looking for on our site, thank you for leaving a review, have an amazing day!”
"Easy to find the items I was looking for. The shipping charge was more than I expected.
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“We are happy to hear that it was easy to find the item you were looking for on our site, thank you for leaving a review, have an amazing day!”
"Exactly what I wanted. Prompt delivery. Very happy!"
“Thank you for the positive review! We are glad to know you had a positive experience from ordering to receiving the product. We hope you enjoy the rest of your day!”
"Vitality Medical offers competitive pricing and quick turnaround on orders. They are an excellent company with which to do business."
“Thanks so much for the kind words and for taking the time to provide us with a review of your experience. We’re delighted to hear that it was pleasant and you got your needs taken care of. We hope to see you again, have an amazing day!”
"I ordered feet for my Stander walker, and I received a carry bag that’s hangs on the front of it. Not enough money to mess with returning just know I won’t ever use you again."
“We're very sorry that you were disappointed with the product you received. We appreciate your feedback and apologize for any confusion, we do show that the item ordered online is the Organizer Pouch for EZ Fold-N-Go Walker which is what was shipped. If you have any issues or questions in the future please do not hesitate to give us a call. Thank you and have a great day.”
"I have not received my order yet but I have received 6 emails about my order. I won't order again because this is so unnecessary. First, thanks for ordering,then an ad, then get 5% off next order, then rate your order, then your order is ready for shipping, then your order has shipped, then track your package. All since I placed the order Tuesday morning. This is so unnecessary and quite a nuisance!!! If you don't mind being bombarded with emails then order away. A simple order summary and order is on the way is enough. "
“We're very sorry that you had an unsatisfactory experience with the service provided. We value your business and apologize for any frustration. We will pass your comments along to management.”
"Not sure why this organization charges for shipping....most purchases over $35.00 receive free shipping. My purchase is for several hundred and I still had to pay for shipping.
My latest order of several weeks ago (February '24) was for over $600.00 and you still charged shipping. "
"Just received the Uriclak urination clamp. I know you don't make this product. It's made in Spain. It might be good to proof read the instruction sheet. I'm going to take a chance you don't normally. It would be helpful to your English speaking/ reading customers.
"
“Thank you for taking the time to leave us a review and provide your feedback. We will relay this to our team to look into for future instances!”
A rep from Vitality Medical, Megan-VM, has responded:
“Thank you for the feedback. We’re sorry your experience wasn’t the best it could be but appreciate you taking the time to relay this. We will share this with the team to take a look into, please watch your email for any updates.”