"Physician buyer. Submitted order and uploaded medical license. Now asking for a prescription or something else in an unintelligible voice mail."
"We were disappointed it took so long to receive our order."
“We are sorry that you are disappointed but appreciate your feedback. Our orders have a 24-hour business processing time frame and are processed and shipped on business days. We apologize for any frustration or confusion.”
"Excellent experience for my first time ordering. My order arrived faster than I was even hoping for. Well done. "
“Really glad you had a positive experience. Thanks for reviewing. We look forward to serving you again soon!”
"Sent wrong equipment. Contacted 3 times. Still have not received correct equipment. Have not even gotten shipping info for correct equipment. So frustrated. "
“We're very sorry that you were disappointed with the product you received. We appreciate your feedback and would like to make this right for you. It looks like our customer support is already processing a return for you. Please also feel free to reach out to returns@vitalitymedical.com and we will make sure this is addressed.”
"Everything was great received my order in no time!"
“We are pleased to hear you received your order in a timely manner. Thanks for the review. We hope you enjoy the rest of your day!”
"Good price for quality product. Fast shipping "
“We are happy to hear that you are pleased with our prices and that the item got to you quickly. Thank you for your business and your positive review.”
"The website was not difficult. The price if the supplies we needed was very good. The payment method was easy.
The items we needed came in
two days. Altogether a good experience. "
“Thank you for the positive review! We are happy to hear that you were all around pleased with everything. We look forward to seeing you again!”
"everything went smooth had no problems"
“That is wonderful to hear, thank you for your business and for leaving us a review. We look forward to working with you again, have an amazing day!”
"Again another company asking for a review hours after ordering instead of hours after delivery"
“We are sorry that you are disappointed but appreciate your feedback. The feedback can be given at any time in regards to the website, order processing, item selection, etc and has no time frame on when it needs to be completed. Your comments will be passed along to the team.”
"The device wouldn't keep the correct time and the voice alarm would continuely keep repeating itself even when you kept turning it upside-down. I had to return it. I loved it when it was working correctly which wasn't very often.
"
“We're very sorry that you were disappointed with the product you received. We do only show that the DC Adapter was ordered with us, but we will relay this to our team to take a look into ”
"I order 12 m9 spray deodorant and received 1. Not happy with your service. I usually go to HPFY and have never had an issue with an order. Shipping department needs remedial training."
“We are sorry that you are disappointed but appreciate your feedback. We appreciate your feedback and it looks like our customer support is already processing a mis-shipment for you. If you don't hear back in a timely manner please also feel free to reach out to returns@vitalitymedical.com and we will make sure this is resolved.”
"My order arrived sooner than expected and was exactly as described. Very pleased with the product and service!"
“We are pleased to hear you received your order in a timely manner. Thanks for the review. We hope you enjoy the rest of your day!”
"I always get what I need for my contacts when I'm in dire need...HUGE thanks to y'all...!!!"
“That’s wonderful to hear. Thanks so much for leaving us a review. We will share this with the team!”
"Needed to get a prescription for the order to them to process. They were very commutative and helpful with the process"
“We're happy to hear that you had a positive experience with your order. Thank you for your feedback and for taking the time to leave a review.”
"I wasn’t sure about a product on the website so I called and spoke with a costumer representative. They were incredibly helpful and made sure the product was exactly what I was looking for. I’m very pleased with the entirety of my experience and purchase. I would definitely recommend, and use Vitality Medical again! "
“Thanks so much for the kind words and for taking the time to provide us with a review of your experience. We’re delighted to hear that our team made your experience pleasant and got your needs taken care of. We hope to see you again, have an amazing day!”
A rep from Vitality Medical, Megan-VM, has responded:
“We're very sorry that you had an unsatisfactory experience but appreciate your feedback, we will relay this to our team to further look into for future instances. ”