"Ordered, given a delivery date, now told it’s out of stock and we’re awaiting indefinitely. Unsure if we have option to cancel and if we need to look elsewhere. "
"my machine arrived without any accessories, so it can't be used. As a new buyer, I don't know what accessories I need to buy and have to contact your support people for advice. Then, I ordered again from your online the needed accessories which only cost about $9, but I had to pay the shipping fee much more than the product cost. It is suggested that since the accessories are cheap, it is better to be included in the machine, especially for the new buyers."
“We are sorry that you are disappointed but appreciate your feedback. We apologize for any frustration or confusion, if theres anything we can assist with in the future please feel free to let us know.”
"I needed to order some socks for my Dad. Found these and they're going to work great for him. He is 101 years old and we are concerned about him slipping. Could not find any in stores that were big enough yo stay on his feet"
“We are so happy to hear that you were able to find items that will work for your needs, thank you for taking the time to leave us a review. We look forward to serving you again, have a great day!”
"Quality products, speedy delivery and reasonable prices."
“Thank you for the positive review! We are happy to hear that you were all around pleased with everything. We look forward to seeing you again!”
"Very easy site to navigate and place an order. "
“Were very happy to hear that the ordering process was easy and that you were able to get the items you needed, thank you for taking the time to leave a review.”
"I was very disappointed after spending so much money for a new walker upon opening the package and finding the WRONG item. "
“We're very sorry that you were disappointed with the product you ordered. We appreciate your feedback and it looks like our customer support is already processing a return for you. If you don't hear back in a timely manner please also feel free to reach out to returns@vitalitymedical.com and we will make sure this is addressed.”
"Had just what I needed and the prices are fantastic. Super fast shipping too. Can't beat it!! Thanks so much!!"
“Thank you for the positive review! We are so happy to hear that you were able to find the items you needed here at a price you are pleased with. We look forward to working with you again, have a great day!”
"Very reliable company. The product we needed was first class and at a very fair price. Happily no longer needed at his time. Would recommend to anyone."
“Thanks so much for the kind words and for taking the time to provide us with a review of your experience. We’re delighted to hear that it was pleasant and you got your needs taken care of. We hope to see you again, have an amazing day!”
"As my mom was recovering from cancer surgery, we couldn’t source the correct bandaging for her locally or on Amazon. She was desperate to protect her skin graft and was down to cutting her last bandage in 4ths when I found Vitaliity - the product was on her doorstep in the nick of time 2 days later. Amazing service and price! Thank you!!!!"
“We are so happy to hear that you were able to find the items you needed here and get them quickly. We look forward to working with you again, have a great day!”
"Was told prescription required only after I paid. Cancelled order, bought from another vendor who didn't require prescription. Waiting for refund. The prescription dept is gone until Monday. Will never do business with Vitality Medical again. "
“We are sorry that you are disappointed but appreciate your feedback. Your comments will be passed along to the team.”
"I replaced all four wheels on my walker and I am very pleased."
“Really glad you had a positive experience. Thanks for reviewing. We look forward to serving you again soon!”
"I ordered a latex disc to replace the original one that came with my pump. This one is not as good And I can't use it."
“We're very sorry that you were disappointed with the product you received. We appreciate your feedback and we are always looking for ways to increase customer satisfaction, we will pass your comments along to the team.”
"It was expected to take about a week and arrived on time.
My issue is that the shipping was short, but filling my order took the majority of that time. It wasnt sent out for about 4 days. This should be faster. There is no reason you shouldn't be able to send out a customer order within 1 day. Otherwise, everything was easy and smooth. "
“We are sorry that you are disappointed but appreciate your feedback. Our orders have a 24-hour business processing time frame and are processed and shipped on business days. We apologize for any frustration or confusion.”
"Vitality had just what I needed at a great price -- and it was delivered to my home the very next day! Super satisfied customer here."
“Thank you for the positive review! We are glad to know you had a positive experience from ordering to receiving the product. We hope you enjoy the rest of your day!”
"never received my items I ordered"
“We're very sorry that you had an unsatisfactory experience with the service provided. We do show that there was a reshipment of the items requested and delivered on 02/19. We apologize for any frustration this may have caused. If you have any issues or questions in the future please do not hesitate to give us a call. ”
A rep from Vitality Medical, Megan-VM, has responded:
“Thank you for the feedback, we apologize the experience was less than you had expected. It does seem this item is expected to regain stock in a few days. It’s important for us to know how we can better serve our customers and your comments will be shared with the team.”