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Product & services pricing
3.78/5
Chance of future purchase:
3.74/5
Shipping & packaging:
3.69/5
Customer service:
3.47/5
Return/Replacement policy:
3.38/5

Verified
1/5

2024-02-23

Wtf?

"You don’t tell me I need a prescription until after purchase? What the ****?"


Rep reply posted 2024-02-23
A rep from Vitality Medical, Megan-VM, has responded:

“Thank you for the feedback. We apologize the experience was less than you had expected but appreciate you taking the time to relay this. That information can be found at the very top of the page of any Rx-required item near the product highlights. If you have any issues in the future please do not hesitate to give us a call. Thank you and have a great day.”


Verified
5/5

2024-02-21

Very easy to order from

"This is my first time order"

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Rep reply posted 2024-02-22
A rep from Vitality Medical, Megan-VM, has responded:

“We appreciate the review. Thanks for taking the time. Have a wonderful day!”


Verified
5/5

2024-02-21

Brand name quality

"Fast and easy experience with great inventory of trusted brand name items."

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Rep reply posted 2024-02-22
A rep from Vitality Medical, Megan-VM, has responded:

“Thanks so much for the kind words and for taking the time to provide us with a review of your experience. We’re delighted to hear that it was pleasant and you got your needs taken care of. We hope to see you again, have an amazing day!”


Verified
5/5

2024-02-21

Easy to navigate

"Site easy to use and check out!"


Rep reply posted 2024-02-21
A rep from Vitality Medical, Megan-VM, has responded:

“Really glad you had a positive experience. Thanks for reviewing. We look forward to serving you again soon!”


Verified
5/5

2024-02-21

Found what I needed

"Quick and easy to use website. "


Rep reply posted 2024-02-21
A rep from Vitality Medical, Megan-VM, has responded:

“We're happy to hear that you had a positive experience with our website. We appreciate the feedback and your taking the time to leave a review, have a wonderful day!”


Verified
5/5

2024-02-21

Very satisfied

"Customer service was very helpful. I no longer will be renting and looking forward to owning my own."


Rep reply posted 2024-02-21
A rep from Vitality Medical, Megan-VM, has responded:

“Thank you for taking the time to provide us with a review of your experience. We’re delighted to hear that it was pleasant and you got your needs taken care of. We hope to see you again, have an amazing day!”


Verified
4/5

2024-02-21

"too many pop-up screens to get where i need to go"


Rep reply posted 2024-02-21
A rep from Vitality Medical, Megan-VM, has responded:

“We're very sorry that you had an unsatisfactory experience on our website but appreciate your feedback, we will relay this to our team to further look into for future instances. ”


Verified
5/5

2024-02-21

Easy order

"Very easy to order. Good first impression. "

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Rep reply posted 2024-02-21
A rep from Vitality Medical, Megan-VM, has responded:

“That’s wonderful to hear. Thanks so much for leaving us a review. We will share this with the team!”


Verified
5/5

2024-02-21

Easy

"Easy and hopefully fast delivery "


Rep reply posted 2024-02-21
A rep from Vitality Medical, Megan-VM, has responded:

“We appreciate the review. Thanks for taking the time. Have a wonderful day!”


Verified
5/5

2024-02-21

First order

"Site easy to use. Was able to match SKU numbers so I was sure to order correct product"

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Rep reply posted 2024-02-21
A rep from Vitality Medical, Megan-VM, has responded:

“We are so happy to hear that, thank you for taking the time to leave us a review. We look forward to serving you again, have a great day!”


Verified
3/5

2024-02-21

Upset

"It kept going to reload page, repeatedly. It did not let me do PayPal pay. So had to use bank. ??? Not happy"


Rep reply posted 2024-02-21
A rep from Vitality Medical, Megan-VM, has responded:

“We're very sorry that you had an unsatisfactory experience on our website but appreciate your feedback, we will relay this to our team to further look into for future instances. ”


Verified
5/5

2024-02-21

0ld man up

"Timm medical Lubricating Gel. I have used the product for many years and I think it is the best on the market today"


Rep reply posted 2024-02-21
A rep from Vitality Medical, Megan-VM, has responded:

“Thank you for the review! We are so happy to hear you are pleased with the item and that it works well for you. We appreciate your feedback, have a wonderful day!”


Verified
5/5

2024-02-21

Timely and helpful.

"Found your site at the right time and will give me a much needed aid."


Rep reply posted 2024-02-21
A rep from Vitality Medical, Megan-VM, has responded:

“Thank you for the positive review! We are so happy to hear that you were able to find the items you needed here. We look forward to working with you again, have a great day!”


Verified
5/5

2024-02-21

Fantabulous Foam Leg Elevator

"Very easy to purchase and I am so glad that I found this company they have those items that nobody else carries! Awesome Awesome and Awesome!! Thank You !! "


Rep reply posted 2024-02-21
A rep from Vitality Medical, Megan-VM, has responded:

“We are so happy to hear that it was an easy ordering process, thank you for leaving us a review, we hope you enjoy the rest of your day!”


Verified
1/5

2024-02-15

Lousy

"Awful right hand doesn’t know
what left hand is doing …terrible customer service
"


Rep reply posted 2024-02-16
A rep from Vitality Medical, Megan-VM, has responded:

“Thank you for the feedback. We’re sorry your experience wasn’t the best it could be. We would like to gather some more information so that we can improve the experience in the future. If you'd like to provide feedback as to the specific problem please contact support@vitalitymedical.com.”