"I will rate after item is received "
"Easy to place order. Had item i was looking for"
“Were very happy to hear that the ordering process was easy and that you were able to get the items you needed, thank you for taking the time to leave a review.”
"Extra Fast delivery in the US"
“We are happy to hear that the order got to you so quickly, thank you for taking the time to leave a review, have an amazing day!”
"Received product within days of ordering"
“Hello, we are pleased to hear you received your order in a timely manner. Thanks for the review. We hope you enjoy the rest of your day!”
"I've always been pleased with the quality of the products I buy. However, I had an issue and the customer service was awful. It took some time but finally I was contacted by someone who could help. Problem solved. "
“Thank you for the feedback. We’re sorry your experience wasn’t the best it could be but appreciate you taking the time to relay this. We will share this with the team, and apologize for any frustration. We will pass your comments along to management.”
"Wirsner clamp is best thing out there at the moment. Works great until it doesn't. "
“We are so happy to hear that you are pleased with the item. Thank you for leaving us a review, we hope you have a great day!”
"Products and price was just fine. Website somewhat wonky in creating account. It lacked feedback"
“We are sorry that you are disappointed but appreciate your feedback. We are committed to providing you with a great experience and hope you give us another chance in the future.”
"The product is very good but one of the tubes was leaking."
“Thank you for taking the time to leave us a review and provide your feedback. We are always looking for ways to improve, if you have any issues in the future please do not hesitate to give us a call.”
"Good service and highly recommended "
“We are so delighted to hear your feedback. Thank you for your business and your positive review!”
"Description of what I searched and what I received was totally different. i searched for urine bag purse for power chair. and what I received was urine bags with a plastic shield.
The agreed to take them back. Waited a week on the email with instructions to return items.
Just the name and address of the local shipper. wasted my ink print it. went to the address to return items no public access. Got tired of the hassle, still recovering from bladder cancer surgery and just keep it and decided to never purchase from them again. "
“We're very sorry that you were disappointed with the product you received. We are always looking for ways to increase customer satisfaction and apologize for any frustration. We will pass your comments along to management.”
"Easy to navigate good prices "
“We are so happy to hear that, thank you for taking the time to leave us a review. We look forward to serving you again, have a great day!”
"Terrible, where's my refund?"
“We're very sorry that you were disappointed with the product you received. We appreciate your feedback and i looks like our customer support is already processing a return for you with a return email sent on 2/16. Please also feel free to reach out to returns@vitalitymedical.com and we will make sure this is resolved.”
"I have not received the product yet, I will let you know more when I do receive my order."
“Thanks for the review and feedback we hope to hear from you again soon!”
"Incredibly fast shipping, I will order from these people again."
“We are happy to hear that the order got to you so quickly, thank you for taking the time to leave a review, have an amazing day!”
"Not sure I received a discount for sharing my email address "
“We apologize for any coupon issues, we will take a look into this matter, please watch your email for any updates. If you have any issues in the future please do not hesitate to give us a call. Thank you and have a great day.”
A rep from Vitality Medical, Megan-VM, has responded:
“Thanks for the review. We look forward to hearing from you again soon!”