"The size chart for leggings was helpful and good but when I called the customer service number, the person had no idea about these items and gave me another number to call. "
"Wouldn’t let me reset my password so I had to go thru PayPal "
“Thank you for the feedback. We’re sorry your experience wasn’t the best it could be but appreciate you taking the time to relay this. We will share this with the team.”
"Stated free shipping if spending more than $49 subscribing and I spent $166 and was still charged shipping."
“Thanks for your feedback. We’re sorry to hear you're disappointed, unfortunately, only one discount is applicable per purchase with B2B VIP already applied which is why it had not applied, we will relay this information and have a representative reach out. If you have any questions in the future please don't hesitate to reach out to us. Please also watch your email for any updates and we hope you have a great day.”
"I expected to receive my pill dispenser by now, but have not. I checked my email for an expected delivery date and there is not one. I am not satisfied with the delivery, but once I have the product I can determine whether to make a better review.
I received a message back that stated their normal procedure, but still did not answer when it should arrive or why I received nothing except the confirmation that I ordered it.
I am still not satisfied."
“We are sorry that you are disappointed but appreciate your feedback. Our orders have a 24-hour business processing time frame and are processed and shipped on business days with the tracking being sent the same day the order was placed. We apologize for any frustration or confusion, if you have any questions in the future please do not hesitate to give us a call. Thank you and have a great day.”
"I got a powder and it was in a bag spilled everywhere, so half of the bottle was already gone and useless. I am very disappointed with packing ."
“We're very sorry that you were disappointed with the product you received. We appreciate your feedback and will pass your comments along to management. ”
"customer service the best they respond quickly and very friendly very satisfied with my purchase"
“That is wonderful to hear, we are glad that our agent was able to make it a pleasant experience and got you taken care of. We appreciate you taking the time to leave a review, have a wonderful day!”
"My husband recently ordered a clamp. When we received shipping notice I noticed he had mistakenly ordered the wrong size. Called and your rep couldn’t have been more helpful or pleasant. She guided me thru ordering correct size and clearly explained process to return incorrect shipment when it arrives. Give this woman a raise!"
“Thanks so much for the kind words and for taking the time to provide us with a review of your experience. We’re delighted to hear that our agent made your experience pleasant and got your needs taken care of. We hope to see you again, have an amazing day!”
"I needed to order catheter supplies for my husband. The "chat" service helped with my questions. The whole process was quite easy!
"
“We’re thrilled to get this kind of feedback and are happy to hear our agent made it a pleasant experience. Thank you for taking the time to review us, have a great day!”
"Ordered 3- 7 oz Air Freshners & was sent 3- 5 oz. Has been a few weeks & have not received the correction after contacting the company about the error."
“We're very sorry that you were disappointed with the product you received. We appreciate your feedback and it looks like our customer support has already processed the request for you with a returns email being sent on 2/13. If you don't hear back promptly please also feel free to reach out to returns@vitalitymedical.com or give us a call and we will make sure this is addressed.”
"Order was delivered very fast and that is very important when you depend on medical supplies"
“We are happy to hear that the order got to you so quickly, thank you for taking the time to leave a review, have an amazing day!”
"I really appreciate the quick response. I normally receive my order in 2 days! "
“We are so happy to hear that, thank you for taking the time to leave us a review. We look forward to serving you again, have a great day!”
"This was the first time ordering through Vitality Medical. The experience was great, easy and the order was received quickly. Pricing could not be beat. Highly recommend."
“Thank you for the positive review! We are glad to know you had a positive experience from ordering to receiving the product. We hope you enjoy the rest of your day!”
"Why a low review. I paid for expedited shipping. I am learning it will take 6 days to get to my residence.
Not what was expected."
“We are sorry that you are disappointed but appreciate your feedback. Our orders have a 24-hour business processing time frame and are processed and shipped on business days. We apologize for any frustration or confusion, if the item is delayed please feel free to give us a call. ”
"I experienced excellent customer service with my recent order from this company, and the CS personnel was able to process and expedite the medical supplies I needed. Thank you so much. Highly recommended company."
“That is wonderful to hear, we are glad that our agent was able to make it a pleasant experience and got you taken care of. We appreciate you taking the time to leave a review, have a wonderful day!”
"The site is well done, finding what you are searching is so easy."
“We're happy to hear that you had a positive experience with our website. We appreciate the feedback and your taking the time to leave a review, have a wonderful day!”
A rep from Vitality Medical, Megan-VM, has responded:
“Thank you for the feedback, we apologize the experience was less than you had expected. It’s important for us to know how we can better serve our customers and your comments will be shared with the team.”